Woopra Performance Issues Resolved
Greetings everyone! Over the last few days we have had some performance issues with a few of the engines. The majority of users are unaffected, but then again there are a bunch of us who have been seeing the effects. (Higher traffic sites have noticed a greater performance hit than low traffic sites.)
If you have noticed any of the following symptoms, they are all related to the issue I’m describing:
- Inaccurate reporting – You are seeing an abnormally low number of visitors to a site.
- Slow client loading – You notice that the client is taking a long time to connect, or timing out.
- Client screen partially blank – You are seeing your site’s stats, but parts of the client are blank.
We wanted to share the update with you all in case anyone is worrying. The slowness issue has been resolved, though you may see a little more slowness on particular sites within the next 24-48 hours or so.
We are migrating very large volumes of statistical data between machines on The Grid. The transfers, combined with the high number of normal transactions, are taking a bit of a toll on the machines. The way we’re looking at it is… hey, the machines are still running, so we might as well abuse them!
These unusually high loads should be over and past us in the not too distant future, and everything back to normal. In fact, Woopra will be better than normal!
Of course, by “normal” I mean that we’ll be back to our regularly scheduled beta testing environment. You can still expect that occasionally we’ll be working on the specific server that is gathering the stats for your specific site(s), so there will be times when the client may not connect. Give it an hour or two and you should be back to normal. These events should be few and far between for any individual site and less as Woopra moves through the beta testing process.
Thanks for everyone’s patience and understanding regarding these temporary interruptions. Rest assured that we’re doing everything we can to improve the service and increase long-term performance and reliability.
I’m glad everything is well. Can’t wait to start using Woopra.
Nicholas
Thanks for the update.
Yes, parts of my data are not showing. But, some are.
Glen
Thank you so much for the update. Our team adores woopra and the power it gives us to make quick decisions in terms of online marketing so am glad the performance issues are nearly resolved. :)
Alex
How many servers does woopra run now?
Thanks for the fix!
For some weird reason, Woopra is not showing my most visited site.
I Hope everything will get back to normal soon. Keep the good work up!
@ Alexis:
I’m not sure what you mean, but do ask for help in the Woopra forum and provide as much information as possible to help us recreate the issue. I think you mean most visited page on your site. Thanks.
Why my blog (itkaz.ru) do not approved?
I’d like to state.. for the record…
http://twitter.com/michaelwilde/statuses/944464886
My Content on my dashboard is only showing homepage and not the rest of the stats for the other pages
Thanks for the update.
It would be really great if woopra had a health dashboard so that when there are problems, we’ll at least have a public acknowledgment that you know about the issue and are working to resolve it.
Thanks again for the great service.
Excellent, keep up the good work. Absolutely love Woopra
@ Dan:
That is one of the features – at least an announcement area – we are working on for future versions. Thanks.
@ Robert:
Did you report on this in the Woopra forums?
@ thewilde:
Thanks for the “Woopra Rules” tweet. :D Much appreciated.
Thanks for you work! I’m glad to use woopra
We’ve put woopra plugin one week ago on our blog, and it’s still not working, telling us that we have no entry however we have more than 500 visitors a day.
How can we solve that ? (is there a french support ?)
@ domanou:
We do not have support for French speakers yet. Woopra is still in private beta testing. Have you checked the script and applied it to your website/blog following the instructions in the Installation Guide? Have you checked in the Woopra Support Forums for more help? Is the Woopra Desktop Client program working for you? Have you upgraded to the latest version of the Woopra WordPress Plugin?
Without more specific information, we are doing the best we can. Thanks.
For radio stations, the stats over the past few days have been much more accurate. Thanks!
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