The Customer Analytics Blog
Actionable advice on optimizing the customer lifecycle
Introducing the Woopra Chat Widget
Our Live Chat functionality is one of the most popular features built into Woopra. But we’ve been asked repeatedly if there was any way we could incorporate inbound chat alongside our proactive outbound chat capability. Well, as of today Woopra’s Live Chat now work two ways – so your visitors can let you know they want to chat live with you!
Introducing the Woopra Live Chat Widget, ready for testing.
Keep in mind that the two way chat functionality we’re discussing here requires the Woopra 1.4 desktop application. So before you enable it make sure you manually upgrade (as discussed later).
The new Woopra 1.4 features chat request notifications that pop up on your computer when the Woopra Desktop Client is running, and provides chat log saving, visitor tracking while you are chatting, visitor history lookup, and more. All of this is combined with the new Woopra Chat Widget!
If you’d like to help test the new Woopra Chat Widget:
- Download the latest Release Candidate per the tester’s instructions.
- Go to the Woopra Members area Settings
- Under Manage, click on the new Widgets section.
- Check the checkbox to enable the Woopra Chat Widget.
- Report your feedback in the forums.
Once enabled, within a few minutes you should see a new Woopra Chat box in the lower corner of your website’s pages. Hover the mouse over the box and a list of “online agents” will pop up. Online agents are those with whom you’ve shared Woopra site access with. We’d love your input on more features for managing online agents as well as additional features for the Woopra Chat Widget.
Once you’ve had the opportunity to test the system out, feel free to stop by the forums and give us your feedback.
Improved Woopra Live Chat Features
In addition to the new Woopra Chat Widget, you can now set your primary chat settings in the Woopra Desktop Client including setting your Name, Title, Online Status and Avatar.
We’ll be adding more features to the Woopra Chat Widget (as well as more cool Woopra Widgets like live stats and maps) so your feedback is important.
Thanks for helping us test this and see you in the forums!
