woopra

Woopra is proud to be a Platinum Level Sponsor for OpenCamp in Dallas, August 27-29, 2010. We’re also uniquely involved in the event.

On Saturday, August 28, an expert panel of Woopra users will be sharing their insights into how they use Woopra’s real-time analytics and live chat features for their online business. Led by long-time Woopra fan and producer of the No Fact Zone, DB Ferguson, the panel will cover SEO, visitor tracking, customer service with the Woopra Live Chat Widget, trends, custom reports tracking, and more.

The CEO of Woopra and co-producer of OpenCamp, John Pozadzides, explained how OpenCamp is using Woopra’s features as part of the preparation, planning, and strategy of the event:

All of this year’s OpenCamp organizers are using Woopra’s shared access so we can see as visitors come and go in real time on the OpenCamp site, tracking the response to news, tweets, articles, ads, and really see where our visitors are coming from. We’ve been able to talk to website owners driving traffic to our site about becoming more actively involved in the event. Since their audience is interested and signing up for the event, shouldn’t they have a presence as well?

In addition, you may notice the little Woopra Chat Widget in the footer area of every page on the OpenCamp site. This is the Woopra Live Chat Widget which allows you to click-to-chat with any available member of the team. We’ve had volunteers staffing the chat for the past two months, answering questions and guiding people in the right direction. We’ve walked people through registration, talked to potential sponsors, and have been able to instantly expand relationships with those who need a little more help or information than what’s on the page. It’s been an incredible experience for all our volunteers to feel intimately involved in the event participants way before the event begins.

John added that some members have been fighting over the “good time slots” just so they can use the feature to interact with the most visitors during active times.

The whole Woopra team will be at OpenCamp all weekend and would love to answer your questions or help you learn more about how Woopra works, and what you would like to see improved in Woopra. Come on down and say hello!

Hey Woopra enthusiasts, we’ve got an opportunity for you to share your story for an article that Juan Martinez is working on for CRM Magazine.

Juan is working on a story about how people use Web chat in real world business situations, and he and I spoke for a while today about several scenarios in which it can be useful. As you can imagine I can only come up with so many ideas, so we wanted to open it up to the Woopra community and see what kind of new and creative ways that you guys are using chat capabilities!

One particular area of focus for Juan is in the area of “outbound” or proactive chat. In Woopra, this is when you use that little button that says, “Start Chat” to approach one of the visitors on your site.
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After some brief rejuvenation time for our Web Analytics, we’re excited to introduce the brand new Web based version of Woopra for those times when you are away from your desktop but still want to get your Woopra fix! All you need to do is log into your Member’s Area and take a look at your stats!

Keep in mind that this new version is considered Beta so you may run into a few bugs here and there. We’re aware that there are currently a few issues, but we wanted to get it out to you guys so you could start using it right away. We’ll be updating it constantly, so just report your issues on the forums if you encounter any!

Elie and Jad have been slaving away for weeks but the results are definitely worth it! Heck, I’m pretty sure that many people are going to start using the new Web version of Woopra as their primary method of getting stats. And the Web version has a few tricks up it’s sleeve that even the desktop application doesn’t yet possess! And by the way, to answer your question in advance – it does not yet work on the iPad, but that will be available soon… ;-)

A Tour of the New Woopra Web Analytics

First of all, if the new Web Analytics look familiar – they should! Elie spent quiet a bit of time ensuring that the look and feel is similar to the desktop application we’ve all become accustomed to. This should minimize any learning curve associated with navigating the interface.

You’ll find all the familiar features built into the Web application including a dashboard, live view, world map, search functionality, filters and complete historical analytics. Each of these areas has subtle yet important changes as compared to the desktop application.
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Many of you guys may know Trey Ratcliff of StuckInCustoms.com fame, but for those of you who don’t you really should stop by his site and see some of his amazing photography. He specializes in HDR Photos, like the one below, and he’s got the most popular HDR Tutorial on the Internet.

Trey also happens to be a Woopra enthusiast. I’ve heard from many, many people that wherever he travels he’s got Woopra running and is always quick to show it to people. Well, now he’s taken it one step further by putting together the new video review that follows. Thanks for spreading the love Trey!
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In “Controling the Woopra Live Visitor Stream Data,” we showed you how to control what you see in the Woopra Desktop Client’s Live Panel in the live visitor stream. Let’s look closer at how you can filter out the data to pause and focus the real-time data on a specific visitor or group of visitors with the data you are seeking.

To select a visitor and pause them in the live visitor stream, simply click the visitor name in the Live Stream or their name in the left visitor list panel. This removes the rest of the visitor’s from the list, allowing you to focus on a specific visitor. To return the Live Panel to all visitors, click the X at the upper right corner of the panel.

With one visitor selected, note that their visitor ID is in the top Quick Filter bar with the magnifying glass. When you reset the filter, it is blank. This is called a Quick Filter.

Woopra offers a variety of quick filters for the Live Panel to narrow down the data to the specific information you need. Want to know how many people are using Firefox as their browser on your site right now? Want to see how many people are visiting you from France? Just type in the quick filter to restrict the data in the Live Panel to what you are interested in at the moment.

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The Woopra Desktop Client’s Live Panel features an overlooked set of tabs we call the Woopra Live Panel Visitor Data Tabs. These tabs control what you see in the real-time live visitor stream, allowing you to expand or condense the data.

The Woopra Desktop Client (installed on your computer) showcases the visitor stream on your site with three sections of data on every visitor:

1. Visitor Details: Displays visitor country flag, browser icon, operating system icon, IP address, location, company (ISP), language, browser version, platform (operating system) version, screen resolution, and last action. It also includes an optional “Location on Map” with a target on the location of the visitor’s IP.
2. Navigation Path: Displays the visitor actions through the site with the page title and URL.
3. Visitor History: Displays the total visits, total actions, average actions per visit, total time spent, and average visit time.

At the top of the Live Panel are four tabs: Visitor Details, Navigation Path, Visitor History, and Location on Map. By clicking these tabs, the Woopra Desktop Client displays or hides the three sections from the Live view, with the optional map on the Visitor Details section.

The video below shows how all this works.

Many Woopra Members want only to see the visitors in a condensed list and not all the details, trying to get a sense of how many visitors are on the site, or just because they like a clean look so they can focus on a single visitor at a time. Others want to see everything.

When you just select the Navigation Path, with the rest turned off, you can get a sense of how people are moving through your site without the other distracting information. With just the Visitor History selected, the information changes again, revealing new insights on how often people return, how long they stay on the site, etc.

It’s up to you how you want to view the visitors as they move through your site tracked by Woopra.

One of the questions I continually get asked to address for people is, “Why do the stats from provider A not match the stats from provider B?” Often this is when comparing Woopra to another analytics provider like Google.

I have touched on this topic in the past a couple of times, but we’re going to expand on it further today:

• Woopra vs. The Competition (Technically Speaking)
• Q&A: Why Does XYZCo’s LIVE Visitor Number Differ From Woopra?

Different Tracking Mechanisms

There are a variety of different analytic systems in use today. Some, like Woopra, employ a JavaScript which sends information back to a central datacenter. Some, like Mint, store information in your own local database. Still others, like Analog, rely on reading the server log files that are collected by and stored directly on most Web servers. And finally, some services have you install a simple image file which keeps count of the number of times a page is loaded.

No method is wrong, but there are certainly differing degrees of accuracy and reliability associated with each, as well as differing amounts of data collected. For the purposes of this discussion I’m going to assume that we have chosen to use a JavaScript based tracking system and then compare and contrast it to other methods.
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With the introduction of Woopra 1.4, we introduced a new feature to help you track your Woopra Plan status. Let’s take a closer look at it to help you better understand how it works.

There are two ways to track your pageviews with Woopra. On the Woopra website’s Members Area > Edit Settings > Package, you can check the status of your site’s account.

With Woopra 1.4, you can now check immediately on the Woopra Desktop Client installed on your computer.

On each site in the Woopra Desktop Client, across the top area above the various panel views is a chart showing you the status of your site’s account and the number of days in the cycle that have past.
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One of the new features announced in the release of Woopra 1.4 is the new single simultaneous login. Like many programs handling sensitive data, we’re now permitting only one login at a time by a single user, protecting your sensitive site data.

Several clients expressed concerns about simultaneous logins, so we chose to limit them for two main reasons.

1. Some clients complained that they suspected unauthorized users of accessing their stats remotely. But they had no way to verify this. So we built a reporting function that tells you if someone else logs in from a remote location, and if so, from which IP address.
2. We also wanted to increase the speed and efficiency of Woopra. If you are logging in from a second location, we assume it’s safe to free up the resources from the first location. This helps improve the service for all users.

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Recently I’ve gotten questions about how to view a visitor’s history both when they are live on the Website, and when they are no longer around. So, I made a little video to demonstrate a couple of methods to teach you how to find this data when you need it.

By the way, as a follow up one user asked me how to Tag a visitor and I realized I left that out of the video. But it’s quite simple. After you do a search and get to the point where you see the visitors listed, just right click on one and you get a menu that allows you to Tag them!

If you guys enjoy this I’ll make some more video demonstrations for you, but you have to let me know (either comment or tweet to @johnpoz). If I get enough requests I’ll do a few.