woopra

The Woopra Live Chat is one of the most popular features offered via the installed Woopra Desktop Client. You’ve been asking us to improve the Live Chat and add two way connections, and we’ve been listing. The Woopra Live Chat now work two ways – so your visitors can let you know they want to chat live with you.

Introducing the Woopra Live Chat Widget, ready for testing.

Details on the new Live Chat features and other new features and options coming in Woopra 1.4 can be found in Release Candidate news.

The new Woopra 1.4 features chat request notifications that pop up on your computer when the Woopra Desktop Client is running, and provides chat log saving, visitor tracking while you are chatting, visitor data, visitor history lookup, and tagging. And now a new Woopra Chat Widget!

To help us test the new Woopra Chat Widget:

1. Download the latest Release Candidate per the tester’s instructions.
2. Go to the Woopra Members area Settings
3. Under Manage, click on the new Widgets section.
4. Check the checkbox to enable the Woopra Chat Widget.
5. Report your feedback in the forums.

Once enabled, within a few minutes you should see a new Woopra Chat box in the lower corner of your website’s pages. Hover the mouse over the box and a list of “online agents” to chat with will popup. Online agents are those with whom you’ve shared Woopra site access with. We’d love your input on more features for managing online agents and other features for the Woopra Chat Widget.

We’ve been working on the Chat Widget for a long time, helping your visitors reach out to you via the Woopra Live Chat, and we’re ready for your feedback.

Improved Woopra Live Chat Features

In addition to the new Woopra Chat Widget, you can now set your primary chat settings in the Woopra Desktop Client including setting your Name, Title, Online Status and Avatar.

We’ll be adding more features to the Woopra Chat Widget, as well as more cool Woopra Widgets like live stats and maps, so your feedback is important. Thanks for helping us test this and see you in the forums!

Happy Friday everyone! While most of us are just waiting for the weekend so we can get started with the fun, the Woopra team decided to start the party early! For those brave souls determined to help us make Woopra better, we’re announcing the release of the new Desktop Client version 1.4, Release Candidate (RC1).

For months, we’ve been making a lot of improvements under the hood based upon your feedback, and now it’s time to test the final results with the installed version of Woopra. If you are ready to spend the weekend joining our Woopra RC testing party, check out the download details below.

Here’s a sneak preview of what will be arriving on your computer very soon.
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I had a chance to sit down with our Woopra iPhone app lead developer Cesar Alaniz (follow him on Twitter @cesar_alaniz) today, and since we were going over the latest updates on the project we decided to create a video and share the news with everyone.

Here is your first sneak peak at the app. To answer two questions in advance:

1. We do not have an ETA yet on when the app will be submitted to the iTunes store. But I’d say… maybe 60 days or so from now. :-)
2. We do not have any other platform apps in development at this time (Android, Palm, etc.). Our intention is to get the iPhone app running before tackling other mobile platforms.

We recently shared reviews and highlights of Woopra, and a collecton of video reviews and tutotirals. Those are your words about how you use Woopra. Now it’s our turn.

Our small Woopra team has talked to thousands of people about Woopra, doing interviews, shows, press events, live demonstrations, web demos, and presenting workshops and training programs. Here are some of the highlights over the past two years.

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Shane from The Rabbit Hole has been working on the next version of the Woopra WordPress Plugin and has announced the first alpha test release for the next version.

If you are among the brave and daring WordPress users, we’d appreciate your help testing Woopra WordPress Plugin 1.5 Alpha (download). However, there are a few things you need to know, so stop by Shane’s announcement for details. You can leave feedback there and on the Woopra Forums.

Those details include that the Woopra WordPress Plugin now requires your server be running S.O.A.P., a very common server application. With help from Pranshu’s excellent work on the Woopra jQuery code, the Plugin now includes jQuery.

Initial tests show the Plugin is faster than ever, reducing the load on the WordPress Administration Panels as well as on your WordPress site.

Shane is working on new features including localization, flash charts, referrers sections, and improved error reporting.

Again, this is test version. We’ll announced the final release soon.

2009 was an amazing year for Woopra. We opened up our beta access to over 90,000 sites. We came out of beta the end of October, and were thrilled with the commitment and enthusiasm from all those who invested in Woopra with their financial support. We’ve improved Woopra’s speed and handling and optimized the Woopra JavaScript, and improved the efficiency of the Woopra Desktop Client and Woopra Web App. We reintroduced the Woopra Live Chat so it works across a wide range of browsers, totally revamped the Woopra Members area for customizing your Woopra plans and options, and launched our new Woopra Email Reports so you can have customized web analytics delivered to your inbox.

While the improvements in Woopra are often not visible, we’re working behind the scenes constantly to make improvements to Woopra. We love it when people have noticed the changes in features, speed, analytics, custom reports, and respond, especially by sharing glowing reviews, tips, and tutorials on Woopra.

We believe that our members speak louder than we can when it comes to describing and sharing their enthusiasm for Woopra. As we move into our third year of Woopra’s public release, we wanted to honor the work our members have done in spreading the Woopra word with a collection of your articles about Woopra from the past two years.

When you blog about Woopra, we learn more about how you use Woopra through the feedback you give us. If you haven’t chosen Woopra as your web analytics program, these perspectives may give you the insights to help you decide.

We love sharing them with other Woopra Members so they can learn, too. We tweet articles about Woopra on @woopra and share them here on the Woopra blog on a regular basis.

If we’ve missed your article or review, please let us know so we can include it.
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I’m very pleased to announce the creation of three special “coupons” now available to Woopra users to encourage you to use GoDaddy for domain registration and other hosting services. Of course, Woopra works with all hosting providers and registrars, but we are very pleased to pass along special offers from our partners which can save you money on complimentary services.

Going forward, there are three very simple links you can remember in order to rack up discounts with GoDaddy:

• GoDaddy.com/woopra1 will currently get you unlimited $7.49 .com domains
• GoDaddy.com/woopra2 takes 10% off any order!
• GoDaddy.com/woopra3 enables $12.99 standard SSL certificate registrations

I personally have about 100 domains registered with GoDaddy and am looking forward to being able to save a bunch of money on future domain acquisitions.

Hopefully you will all find these links as easy to remember and use as I do. Its as simple as adding “woopra1″, “woopra2″, or “woopra3″ to the end of GoDaddy.com! Yee-haw!

When you arrive at the link you’ll see the discount reflected in the banner on the top left corner of the screen which should last for your whole sessions. Drop me a line if you find this useful or Tweet me and let me know @johnpoz.

Yeah! Some of you may have never noticed they were missing, and some of you may have never known we had them, but there was an often ignored Woopra feature that was on the list of things to update – which just got completely overhauled. Namely, the ability to get email reports for any of your site’s stats sent to you on a Daily, Weekly or Monthly basis.

NOTE: This is one of the features that only comes with the paid accounts. The reports generate a lot of load on our servers, especially when we are talking about thousands of them at a time. So if you are on the free plan you can bump up to Bronze for $5 per month and get these reports (among other things).

These stats are fully customizable, and you can choose who should receive them (multiple recipients is perfectly fine too), how often they should be sent, and even which particular stats should be included within the report. Oh, and in case I forgot to mention it, you can also generate an email report on demand whenever you need one.
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I have the unfortunate task of having to report an unusual server outage that affected some clients today. Earlier we noticed some errors coming from one of our core monitoring servers. Shortly thereafter, the server failed to respond. We escalated the issue to our hosting provider who immediately began to triage the situation. Unfortunately, the diagnosis was not good.

It appears that at some point in the day the server, which runs on the Linux operating system, experienced a Kernel Panic. This is the equivalent of the “Blue Screen of Death” in the Microsoft world – otherwise known as a non-recoverable system error.
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The Woopra FAQ has been updated. Months in development as Woopra improved and changed, we’ve worked hard to include as many of your support questions as possible. It also includes a basic Woopra Users Guide/Manual.

The core table of contents are:

• About Woopra
• Woopra Payment Plans
• Installing Woopra
• Troubleshooting Woopra
• Using Woopra
• Woopra Users Guide/Manual

Top 20 Most Frequently Asked Questions of Woopra

Here are what we have determined to be the top 20 questions asked of our Woopra support team:
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