Frequently Asked Questions

About Woopra

Using Woopra

Troubleshooting Woopra

About Woopra

Who or What is Woopra?

is a revolutionary Web analytics tool designed from the ground up to break all the rules for website statistics and monitoring. Woopra gives you the information you need to know right now about live traffic on your site. While the visitor moves through your site, you can track their path instantly.

Split into two services, a desktop client program and a web server application, Woopra radically decreases the load on network resources, and harnesses the power of desktop processing to display graphic charts, graphics, and analysis. Woopra Plugins, which integrate Woopra’s web analytics into website and blog databases and templates, generates even more information for the webmaster or blogger about their site’s traffic and usage.

With an open API, Plugin capability, and a wide range of extensible potential, Woopra delivers the richest library of visitor statistics in the industry, and does it within an unmatched user interface designed to be aesthetically pleasing as well as highly intuitive. But Woopra is more than simply statistics.

Woopra puts faces on the numbers. Regular commenters and registered members become names rather than numbers, which allows tracking of individual behavior and site usage over time. An easy-to-use web analytics panel allows comparative segmentation by an innovative timeline, giving you information you need for the day, month, last month, last quarter, last year, and more. An innovative live chat feature allows instant communication between the web master and the site visitor, without the visitor installing anything, breaking the web barrier.

We are currently accepting sign ups for Woopra to be a beta tester for our free, closed, private beta testing phase. We now have more than 60,000 beta testers after recently adding 8,500 more.

Woopra has closed approvals of new members for a short time to put all our energy into the next release. Approvals are done in random batches when resources are available. We will be announcing approvals once the next version of Woopra is out via the Woopra blog, @woopra and @woopramembers Twitter accounts. Confirmation of approval will be by email.

For more information on Woopra and the developers, see the Features and About Woopra pages.

How long do I have to wait for Woopra approval?

Woopra is currently in closed, private beta testing and we approve registrants with new sites in random batches when resources are available. We understand that people are impatient to try Woopra, and we’ve provided videos and tutorials on using Woopra to help people learn more while waiting for confirmation of their site as a Woopra member.

We are currently accepting sign ups for Woopra to be a beta tester. Woopra has closed approvals of new members for a short time to put all our energy into the next release. We now have more than 60,000 beta testers after recently adding 8,500 more.

We will be announcing approvals once the next version of Woopra is out via the Woopra blog, @woopra and @woopramembers Twitter accounts.

How much does Woopra cost?

Woopra is free of charge during the Beta testing phase. Both free and paid plans will be available as soon as Woopra is officially released. Enterprise editions for commercial, high traffic sites, will also be available.

Are there any restrictions on which sites can use Woopra?

Woopra can be used on any site which adheres to our Woopra Terms of Service.

During the beta testing phase, it is restricted to sites with less than 10,000 pageviews per day and will not gather information past that number if the site surpasses it. We’ve also restricted Members to two sites each to monitor.

For more information on the restrictions on using Woopra during the private beta testing phase, see the .

Will Woopra show ads on my website?

No.

What is Woopra’s Privacy Policy?

Virtually every site on the Web tracks users via cookies, used by many web analytics programs to track visitor traffic and site usage. Until Woopra, most web analytics programs were large corporations, like Google and Amazon, which provides webmasters and owners with dated statistics. Woopra brings live statistics to any webmaster and blog owner in the world.

As a service provider we believe it is incumbent upon Woopra to provide the technology, and we rely on our clients to use it for ethical purposes. Remember, play nice.

When will Woopra be out of beta testing?

As with all new software, Woopra will be out of beta testing when it is ready. We hope that to be soon as we’re working overtime on fixing bugs and adding and improving new features through the testing process.

Your input is critical to Woopra’s success. As a beta tester, we rely upon your help in the Woopra Forums, helping us make Woopra better, and helping other Woopra members use Woopra.

Does Woopra run on my computer or my website?

Woopra runs on your computer. Called a desktop client, it is software you which tracks your website’s statistics and activities through your active connection to the Internet. The latest version of Java must be installed on your computer before installing Woopra. Through the desktop client, you can monitor multiple blogs and websites, use the interactive components, and more.

Woopra also offers the ability to view your website’s statistics through the Woopra Members on the site. Click Members > My Websites > View Stats for a basic live view of your website statistics.

What installs with Woopra on my computer?

Installing Woopra on your computer only installs the program. It does not install ads outside of the desktop client, toolbars, spyware, or other programs. It does not track or monitor your computer’s activities.

Optional accessories and tools may become available for installing on your computer, but these will be at your discretion.

What features will be in the final released version of Woopra?

Currently, Woopra consists of the desktop client application and new Woopra Web Analytics. We’re constantly working on improving both versions of Woopra and adding new features.

Some features will come and go during the testing phase. The development team is working overtime to get Woopra ready for release, and that process may change the final released versions. We’ll let you know as we grow.

I want people to know I’m using Woopra. What can I do?

If you want people to know you are using Woopra, we have Woopra badges and logos for you to use in a variety of shapes and sizes. If you are using the WordPress Plugin, there is an option for displaying a Woopra badge on your sidebar to let your users know you are monitoring their activity with Woopra.

Using Woopra

How do I use Woopra?

Applications are being accepted for beta testers for Woopra. After signing up for Woopra, an approval notification will be sent by email. At that time, you will be instructed on activating your account and how to download the program and appropriate Woopra Plugins for your website.

We approve new Woopra members in random batches when resources are available.

Woopra beta testers are limited and restricted to:

  • Sites with less than 10,000 pageviews per day.
  • One website per invite.
  • Two websites per memeber.
  • Users with JavaScript and the latest version of Java enabled.

For more information on installing Woopra and beta testing guidelines, see the Woopra Installation Guide.

How do I upgrade Woopra?

Woopra automatically updates when you log into Woopra on your computer, the desktop client software, automatically upgrades itself when you log into Woopra. We will make announcements about updated and upgrades on our reminding you to log out and then sign back in to automatically activate the update.

The web version of Woopra, Woopra Web Analytics, is accessible from the Members > Analytics > View Stats web page is automatically updated by Woopra developers.

The Woopra Plugins will need to be downloaded and updated when new versions are available. These will also be announced on the or via the support site for that Plugin.

How do I get Woopra to work with my site?

The will provide you will all the information you need to know including how to install Woopra with a Woopra Plugin or manually adding the Woopra JavaScript to your site.

In order for the desktop client version of Woopra to work on your computer, before installing, make sure you have the latest version of Java installed on your computer.

Who can see my website stats?

Only those registered to view the stats on your site through Woopra can see your blog stats, unless you share your Woopra statistics with another Woopra member with the new Woopra Sharing Access. We are developing Plugins and add-ons to allow you to integrate some of your Woopra stats within your web design.

How many websites can I register with Woopra?

During the beta period only two sites are allowed per tester.

How many sites can I track through Woopra?

You are currently entitled to track only two per Woopra member, and those sites may not be approved at the same time. Approvals are done in batches when resources are available.

With the new Woopra Sharing Access, you can give permission to another Woopra member to view your web stats through their Woopra program. Currently, there are no limits as to how many sites can be shared among users.

How do I get a closeup view of a country on the map?

Woopra live map featureTo get a closeup view of a country or region with the Woopra geographic map, use the scroll wheel on your mouse to zoom in for a closeup perspective. Hover over the area with your mouse and then move the wheel to zoom in for a closer view. Zoom out with the scroll wheel to view the overall perspective.

Can I replace my desktop wallpaper or screensaver with the Woopra map?

Woopra developers are working on a way to add the live Woopra map to your computer’s wallpaper and screensaver. Stay tuned.

How do I make Woopra minimize to the system tray?

Woopra System Tray IconIn Windows, to minimize Woopra to your taskbar, click the Minimize tab on the Woopra window, and it will minimize to the taskbar and remain active. If you click on the X tab at the top right corner of the window, it will close the window, but Woopra will terminate-stay-resident, working in the background and accessible through the Woopra icon in the System Tray.

To exit and close down Woopra, choose File > Exit from the Menu.

Can I export the data to a spreadsheet or database?

Woopra export data to CVS file for spreadsheets and databasesFrom the Analytics panel on the desktop client version of Woopra, check the Export button in the upper right corner of most tab panels to export the data to a CVS text file, which can be used with any spreadsheet or database program.

I need to move my site to another host. Will Woopra move with me?

If you move your blog from one web host to another, Woopra will track the change as long as the blog address (URL) does not change. If you change the address, you will have to update that website in your Woopra management panel when that option is available. It is currently not available during beta testing.

I don’t use Windows. Will Woopra work for me?

Woopra can be installed on all recent versions of Windows, Mac, and Linux. The latest version of Java must be installed on your computer before installing Woopra. See the Download Woopra page to download various versions of Woopra.

You can install Woopra via plugin with the Woopra WordPress Plugin or Woopra vBulletin Plugin, and new Woopra Plugins are being developed all the time.

I want to beta test Woopra.

Everyone currently with an approved invitation to Woopra is part of Woopra’s beta testing team.

To participate:

  • Check-in and let us know of your interest in the Woopra Forums and tell us a little about you and your site.
  • Participate actively in the Woopra Forums in the appropriate areas:
    • Feature Requests: Let us know what new features and improvements you would like to see in Woopra.
    • Troubleshooting: Report on general troubleshooting issues here, and help out others who may be having some trouble with Woopra.
    • Windows Software: Is the area for Windows specific issues and troubleshooting.
    • Mac Software: This area is for Mac users with trouble and issues using Woopra.
    • Linux Software: Linux users also get their own area of support.
    • Web Site Installation: Deals with troubleshooting installing Woopra to your website or blog.
    • Bug Reports: This is the spot to report bugs in Woopra so our development team can stomp them out as fast as possible. It’s also the place to search first to see if a bug has already been reported.
    • Woopra Web site issues: If you are having trouble using Woopra on your website, let us know here.
    • General Discussion: The chat central area for discussing Woopra, Woopra tips, tricks, and techniques.
    • Plugins and Add-ons: If you’ve created or have something to say about a Woopra Plugin or Add-on, this is the forum section to investigate.

Your feedback is important to us, so help us improve Woopra by reporting in on how Woopra is working for you.

Troubleshooting Woopra

Woopra isn’t connecting.

If Woopra isn’t connecting, please check the new Woopra Service Status feature designed to keep you up-to-date on Woopra critical development, servers, connections, and maintenance times. Check online at Woopra Status or follow it on Twitter at @wooprastatus.

During critical development stages, Woopra will be on and offline as maintenance and updates are happening on the servers. Be patient. The live information may not be tracked in Woopra, but the stats will soon appear in your Analytics and reports.

Why is there a limit on daily page views?

During the beta period Woopra will track a maximum of 10,000 daily page views. If your site exceeds that number, excess page views will not be tracked. This allows us to maximize the number of beta test sites on the servers and gives users a taste of how Woopra works, while keeping server overhead costs low during development.

My friend says he is on my site but I don’t see him. Why can’t I see visitors on my site?

If the visitor does not have Javascript enabled, Woopra will not see them. The majority of web users have Javascript enabled, but some still don’t.

I need help with Woopra. Where do I find Woopra support?

Woopra currently offers free support within the Woopra Forums. For specific help, please search first, and if cannot find the answers you need, please leave a comment in the appropriate Forum section:

  • Feature Requests: Suggest new features and improvements you would like to see in Woopra.
  • Troubleshooting: Have general trouble with Woopra? Your answer might be in the Troubleshooting forum where members help members find solutions.
  • Windows Software: Having trouble with the Windows version of Woopra?
  • Mac Software: Having some problems with the Mac version of Woopra.
  • Linux Software: Using Linux? Find support in the Linux section.
  • Web Site Installation: If you are having trouble installing Woopra, the answer might be here.
  • Bug Reports: If you spot a bug, check first to see if its been reported, then add your report here.
  • Woopra Web site issues: If you are having trouble installing and using Woopra on your website, check out help here.
  • General Discussion: The chat central area for discussing Woopra, Woopra tips, tricks, and techniques.
  • Plugins and Add-ons: If you’ve created or have something to say about a Woopra Plugin or Add-on, this is the forum section to investigate. If you need specific help with a Woopra Plugin, check with the support services for that Plugin if Woopra does not support it.