woopra

This document is a work-in-process and includes answers to the most frequently asked questions regarding Woopra, covering these core areas.

• About Woopra
• Woopra Payment Plans
• Installing Woopra
• Troubleshooting Woopra
• Using Woopra
• Woopra Users Guide/Manual

	About Woopra		Woopra Payment Plans
	About Woopra, The Company Who or what is Woopra? I want people to know I’m using Woopra. What can I do? Can I advertise on Woopra? Does Woopra have an affiliate program? How do I keep up with Woopra news and information? What is Woopra’s Privacy Policy? Signing Up for Woopra How long do I have to wait for Woopra approval? I want to try Woopra before paying for it. I want to beta test Woopra. How much does Woopra cost? Are there any restrictions on which sites can use Woopra? Do you offer special discounts or free access for non-profits? Things You Need To Know Can I share my Woopra stats with others? Will Woopra show ads on my website? Will Woopra work with my WordPress.com blog? When will Woopra be out of beta testing? What features will be in the final released version of Woopra? I want to subscribe/unsubscribe to the Woopra Newsletter. What is the difference between web statistics and web analytics?		Woopra Payment Plans How much does Woopra cost? I want to know more about Woopra’s paid plans. What is the difference between the various Woopra plans? Woopra stopped tracking and I want to upgrade. Will Woopra fill in the stats between the stop and the start of the paid plan? Can I pay only for the features I want to use? What payment options are available for Woopra? I need a bigger plan than Woopra offers. Do you have enterprise level plans? Do you offer plans or discounts for non-profits? What happens if I change my plan? I set Woopra up for a client. Can I transfer Woopra to them now that the project is over? Woopra Payment Plan Questions How do I change my Woopra paid plan? Will I have to change the Woopra JavaScript if I change plans? Woopra won’t take my credit card. How do I change my credit card information?
	Installation		Troubleshooting Woopra
	About Installing Woopra Where do I start to install Woopra? Does Woopra run on my computer or my website? Which website or blog platforms will Woopra work with? Adding a site, it’s listed as unavailable. What do I do? How do I upgrade Woopra? How many websites can I register with Woopra? How many sites can I track through Woopra? I need help installing Woopra. Where do I find Woopra support? Installing Woopra on Your Website How do I get Woopra to work with my site? The Woopra JavaScript isn’t right. Where is the http? Woopra isn’t connecting. Where do I find the Woopra API key? How do I install Woopra so it will track subdomains? Which is better, using the Plugin or manually installing Woopra? Will Woopra track redirects? Will Woopra track subwebs or subdirectories? Will Woopra track visitors and events within a frame or iframe? How much server and bandwidth resources does Woopra take? Will Woopra slow down my site? Woopra is slowing down my site as it’s the last thing I see in the browser’s status bar. Installing Woopra on Your Computer How do I install the Woopra Desktop Client on my computer? What are the requirements to install and run the Woopra Desktop Client? What installs with Woopra on my computer? How do I uninstall the Woopra Desktop Client? What is the firewall port for accessing Woopra through my computer/company’s firewall? I don’t use Windows. Will Woopra work for me? Installing Third-Party Apps, Plugins, & Other Versions of Woopra Where is Woopra’s API documentation? Can I use Woopra with my iPhone, Blackberry, or other mobile device? What third-party apps and plugins are available for Woopra? What do I do if my third-party app and/or plugin for Woopra isn’t working or shows errors?		Woopra Connections and Tracking Woopra isn’t connecting. Woopra will not install/work on my computer. Why do I have to install Java to use Woopra on my computer? Woopra won’t connect. Is there a problem with Java? Woopra slows down my computer. What should I do? Why did Woopra stop counting my visitors? Why can’t I log into Woopra? Why can’t I log into Woopra from a different computer or location at the same time? What will Woopra not track? Will Woopra track dynamic pages? Can I Customize Woopra to Track Specific Events? Can I Customize Woopra to Track Specific Custom Visitor Data? Will Woopra Track Custom Page URLs and Titles? My friend says he is on my site but I don’t see him. Why can’t I see visitors on my site? What is the yellow warning alert near my site name in the Woopra Desktop Client? Where do I find more Woopra support? Woopra Installation What do I do when it tells me my site is “unavailable” when I try to add it? Will Woopra slow down my site? How often does Woopra update the JavaScript? How do I do a clean reinstallation of the Woopra Desktop Client? My site is Flash-based. How do I use Woopra to track Flash events? I’m having trouble with my firewall. What port does Woopra use? Issues Using Woopra Woopra isn’t working, what do I do? Woopra’s Live Chat doesn’t work for me. My Woopra Desktop Client’s Dashboard panel is empty. Where did My Keywords, My Pages, etc. go? I have multiple sites I’m tracking with Woopra. Why are some working and one isn’t?
	Woopra User’s Guide
	How do I use Woopra? Is there a Woopra users guide or manual? Home Panel Preferences Dashboard Panel Live Panel Search Panel Calendar Panel Reports > Analytics Panel		Manage Panel Filters Notifications Customize Map Exclude Visits Woopra Customization Options Woopra Member Area Guide Woopra Administration Site Links Administration Woopra Customization Woopra Plans Woopra Help
	Using Woopra
	Administration How do I set the time zone in Woopra? How do I make Woopra minimize to the system tray? How do I change my site’s domain name in Woopra? How do I change my Woopra Account username? I need to move my site to another host. Will Woopra move with me? How do I transfer my Woopra account to another Woopra Member? How do I change Woopra’s site settings for my account? How do I change my password in Woopra? I’ve lost my Woopra password. How do I get a new password? How do I reset my stats to zero in Woopra? How do I delete a website from my Woopra account? How do I delete my Woopra account? How do I connect, disconnect, and re-connect Woopra’s tracking of my various websites in the Woopra Desktop Client? I’d like to share how I use Woopra on the Woopra blog. Site and Visitor Data Who can see my website stats? Can I share my Woopra stats with other people or companies? Can I merge multiple sites into one Woopra site to track their combined stats? How do I use Woopra’s search filters? How do I create permanent search filters in Woopra? Can I export the data to a spreadsheet or database? How do I export the data from Woopra? How do I export my Woopra data to another stats/analytics program? How do I import data from another analytics or stats program into Woopra? Does Woopra track subdomains? Does Woopra track Flash events and actions? Visitor Tracking How do I tag visitors? How does the Visitor ID number become the visitor’s name? Why are visitors in the Live Panel colored differently? How do I stop tracking my own visits to my site? How does Woopra define unique visitors? How do I control the timeout or length of time Woopra tracks visitors on my site? What is the clock or flag on the visitors list on the Live Panel next to the visitor’s name? How do I filter and search the visitor data? How do I create filters to see only the data I’m tracking? How do I see the pictures of my visitors in the Woopra Desktop Client? Can I copy a search filter in Woopra’s Desktop Client from one site to another in my account? Can I block visitors with Woopra?		Woopra Live Chat What is Woopra’s Live Chat feature? What is Woopra’s Live Chat Widget feature? Can I style or redesign the Woopra Live Chat? How do I use the Woopra Live Chat? How do I get more than one online agent listed in the Woopra Live Chat Widget? Is there a special code I need to make the Woopra Live Chat work? Can a visitor initiate a Woopra Live Chat with me? How do I put the Woopra Live Chat on my site so visitors can chat with me? Analytics What is segmentation? How do I use the Woopra Analytics feature? How do I use the Custom Analysis feature in the Analytics panel of Woopra? How do I create and use the search filters in Woopra? Woopra Live Map What do the colored dots on the Live Map mean? What are the radar blip/circles on the Live Map? The Woopra Live Map doesn’t show the correction location or location name of a visitor. How do I get a closeup view of a country on the map? Can I put the Woopra Live Visitor’s Map on my website? How do I can Woopra to work with Google Earth? Can I replace my desktop wallpaper or screensaver with the Woopra map? Woopra Reports What are Woopra’s email reports? How do I make a custom report in Woopra? Event Notifications How do I use Woopra’s Event Notifications? Can I change the notification sounds in Woopra? Why am I having problems with some Event Notification alerts?

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About Woopra

Who or What is Woopra?

Woopra is a revolutionary Web analytics tool designed from the ground up to break all the rules for website statistics and monitoring. Woopra gives you the information you need to know right now about live traffic on your site. While the visitor moves through your site, you can track their path instantly.

Currently split into two services, a desktop client program and a web server application, Woopra radically decreases the load on network resources, harnessing the power of desktop processing to display graphic charts, graphics, and analysis. Woopra Plugins, which integrate Woopra’s web analytics into website and blog databases and templates, generate even more information for the webmaster or blogger about their site’s traffic and usage.

Woopra’s open API expands the potential of Woopra’s real-time data tracking and information gathering, delivering the richest library of visitor statistics in the industry. It does so within an unmatched user interface designed to be aesthetically pleasing as well as highly intuitive. However, Woopra is more than simply statistics.

Woopra puts faces on the numbers. Regular commenters and registered members become names rather than numbers, which allows tracking of individual behavior and site usage over time. An easy-to-use web analytics panel allows comparative segmentation by an innovative timeline, giving you information you need for the day, month, last month, last quarter, last year, and more. An innovative live chat feature allows instant communication between the web master and the site visitor, without the visitor installing anything, breaking the web barrier.

Woopra came out of beta in October 2009 with almost 100,000 beta testing members. We continue to develop Woopra, adding new features on a regular basis, breaking ground in advanced analytical techniques.

For more information on Woopra and the developers, see the Features and About Woopra pages.

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I want people to know I’m using Woopra. What can I do?

If you want people to know you are using Woopra, we have Woopra badges and logos for you to use in a variety of shapes and sizes. We ask that you wrap the images below in a link to Woopra.

If you are using the WordPress Plugin, there is an option for displaying a Woopra badge on your sidebar to let your users know you are monitoring their activity with Woopra.

Can I advertise on Woopra?

We are working on a variety of ways to incorporate ads into our website and Woopra applications without interfering with the look, feel, and use of the programs, while benefiting advertisers. Currently, we have a small line of text ads at the bottom of the Woopra Desktop Client. If you are interested in advertising with Woopra, please contact us to discuss advertising options.

Does Woopra have an affiliate program?

Woopra currently does not have an affiliate program, but will soon. Watch our blog for an announcement soon.

How do I keep up with Woopra news and information?

We offer a variety of ways to keep up with Woopra news and information, as well as provide community support for Woopra Members. The Woopra blog offers extensive news, tips, interviews, and examples of how to use Woopra as well as articles that help you understand more about how web analytics work and how you can make them work for you.

The Woopra Forums is another place to find news, tips, and advice from our members to help you use Woopra even better.

We also have a Woopra Newsletter which you are subscribed to automatically. The Newsletters come out when there is news and updates about Woopra. To check your subscription or unsubscribe, go to your Woopra Members area and check out the Newsletters settings.

We also offer two Twitter accounts. @woopra is for news and discussions directly with our Woopra team. If you would like to meet other Woopra Members or back channel Woopra, use the @woopramembers account. Woopra is also on Facebook and other major social service networks.

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What is Woopra’s Privacy Policy?

Virtually every site on the Web tracks users via cookies, used by many web analytics programs to track visitor traffic and site usage. Until Woopra, most web analytics programs were large corporations, like Google and Amazon, which provided webmasters and owners with dated statistics. Woopra brings live statistics to any webmaster and blog owner in the world.

As a service provider we believe it is incumbent upon Woopra to provide the technology, and we rely on our clients to use it for ethical purposes. Remember, play nice. For more details, see our Privacy Policy.

How long do I have to wait for Woopra approval?

Woopra is no longer in beta, thus there are no wait times to sign up and no approvals.

I want to try Woopra before paying for it.

Woopra offers a free account called Basic for those who wish to try Woopra for free. The account is designed for personal and non-commercial websites and blogs and has a limit on the pageviews and feature options.

I want to beta test Woopra.

Woopra is now out of beta. If you would like to test drive Woopra, please sign up for our free Basic plan. If you like what you see, we would love to have you upgrade.

How much does Woopra cost?

Woopra was free of charge during the Beta testing phase. A free basic plan for non-commercial, personal sites continues to be available to test drive Woopra. A full list of our paid plans are available on our Woopra Plans page and within the Woopra Member Area. We offer a wide variety of packages including customizable options for commercial, high traffic sites, will also be available.

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Are there any restrictions on which sites can use Woopra?

Woopra can be used on any site which adheres to our Woopra Terms of Service. There is a free version of Woopra available for non-commercial, personal sites.

Do you offer special discounts or free access for non-profits?

We understand the need for non-profits and those with free sites that exceed our free Basic plan to be able to use a web analytics program such as Woopra. We’re willing to discuss this with you more to explore a range of pricing options we have for high volume sites, but at this time, we have reached our quota for high volume sites for the year.

Woopra does the heavy lifting for your site’s bandwidth and data storage so you don’t have to, delivering the data fast and in real-time, which is very costly. We’re doing our best to keep our costs as low as possible, and continue to offer free accounts to non-commercial, personal sites, and we appreciate your support in making that possible for us to continue to do so.

In the future we intend to add an affiliate program that will help our users offset the cost of Woopra by referring new paying clients. We’re always open to new suggestions about ways we can jointly monetize the service enough to make it free for a greater number of users, so if you have ideas please let us know.

What happens if I change my plan?

You can change your Woopra plan at any time, however. We’ll credit your account the difference.

If you choose to upgrade your Woopra plan, the new features will begin automatically, such as the increase in pageviews, length of data storage time, and other features.

However, if you downgrade from a paid plan to the free Basic plan, your service will automatically reduce the number of pageviews permitted per month, which could result in an interruption of service if the new limit is reached. It will reset at the end of 30 days. SSL support will be automatically disabled and your account will automatically disable sharing of stats with other Woopra members. Historical data beyond the retention period associated with the current plan will be automatically deleted. Other restrictions associated with the reduced subscription plan may also be encountered.

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Will Woopra show ads on my website?

No.

Will Woopra work with my WordPress.com blog?

Currently, Woopra is not available for WordPress.com blogs. They do not support JavaScript on individual free blogs. Please contact them to let them know you would like Woopra as an option, and if the demand is great enough, they may add it.

When will Woopra be out of beta testing?

Woopra left the beta testing phase in October of 2009 after a two year development phase with almost 100,000 members. It is no longer in beta.

However, for a short time we extended usage of the beta version of the Desktop Client in order to give beta testers and new users a chance to experience the full version of Woopra. When this time period ends, Woopra’s features will be set by the chosen plan’s features.

What features will be in the final released version of Woopra?

Currently, Woopra consists of the desktop client application and new Woopra Web Analytics. We’re constantly working on improving both versions of Woopra and adding new features.

The various features are listed on our Woopra Features page, and specifics as to what features are available for the various plans can be found on our Woopra Plans.

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How do I subscribe/unsubscribe to the Woopra Newsletter?

The Woopra Newsletter contains updates and news about Woopra and is emailed out occasionally. When you register with Woopra, you are subscribed automatically. To check your subscription or unsubscribe, go to your Woopra Members area and check out the Newsletters settings.

What is the difference between web statistics and web analytics?

In general, web statistics are the numbers associated with your website traffic. Statistics are the number of pageviews, visitors, most popular pages, most popular referrers, the core numbers people use to score their site traffic and compare it to others.

Web Analytics is the process of analyzing and breaking down the data into actionable information. For instance, analyzing which of the social media web apps and tools are working for you, and which are not, so you can take action to improve your efforts in using them. Or determining the response to a specific article or ad. Or digging into the search words and keywords people use to look for content on your site and determine the success rate of such content searches.

Woopra offers both core statistics and advanced analytics to help you drill down through your stats to find the data you need to help you make decisions about your website and online business.

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Woopra Payment Plans

How much does Woopra cost?

Woopra offers a free plan and a variety of paid versions with additional benefits and features. Check the Woopra Plans for updated information on your options.

I want to know more about Woopra’s paid plans.

You can find information and details on the various Woopra paid plans on our Woopra Plans page.

We offer a variety of plans, from our free Basic plan for personal, non-commercial sites, to customized Enterprise plans. Each plan features a wide variety of options, including various pageview tracking levels, data retention time periods, email reports, segmentation, and a variety of other features.

If you are interested in a Enterprise plan with Woopra, please contact us.

What is the difference between the various Woopra plans?

For specifics on the various Woopra payment plans, go to Woopra Plans. In general, each plan offers a different pageview tracking level, data retention, email reports, segmentation, and sharing limit. All paid accounts offer ad-free use of the Woopra Desktop Client, SSL support, and subdomain tracking.

If you need help choosing the right Woopra Plan, you can ask for help on @woopra Twitter account, the Woopra Forums, or Woopra’s email support.

If your site’s needs exceed Woopra’s top pricing plan, please contact us so we may offer you a custom Enterprise plan for your needs.

Woopra stopped tracking and I want to upgrade. Will Woopra fill in the stats between the stop and the start of the paid plan?

If you reach the limits of your Woopra plan, Woopra will stop tracking. If you upgrade your Woopra plan in order to increase the number of pageviews, Woopra will not restore the stats between when it stopped tracking and restarts. Monitor the usage indicator on the Woopra Desktop Client and in your Members Area to ensure you upgrade before your plan’s limit is reached, or upgrade to ensure you will not max out.

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Can I pay only for the features I want to use?

We get many requests from people who would like to customize their Woopra plan. Currently, that option is not available. We’re working hard on making the Woopra plan packages as flexible as possible to serve a variety of online needs and may expand this option in the future.

What payment options are available for Woopra?

Payment for Woopra’s accounts can be by major credit card and PayPal currently.

I need a bigger plan than Woopra offers. Do you have enterprise level plans?

Woopra offers enterprise levels plans for businesses and websites that exceed our largest public plan. Please contact us for details so we can put together a plan that will meet your specific needs.

How do I transfer my Woopra account to another Woopra Member?

To transfer your Woopra account to another Woopra Member, please Contact Woopra’s customer support with information about both members and the site in question. We’ll handle the transfer for you.

We cannot transfer credit card information, so all paid accounts must have a credit card in place for us to handle the transfer of credit to and from the two site accounts.

Remember, if you would like to share your Woopra site stats with others, rather than handing over ownership of the account, use the Woopra Shared Access feature.

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How do I change my Woopra paid plan?

To change your Woopra plan, go to the Woopra Members Plan page and select a new plan. If necessary, agree to the change so your credit card can be charged accordingly.

Will I have to change the Woopra JavaScript if I change plans?

No. The Woopra JavaScript should remain the same. We’ve recently revised the Woopra JavaScript to track subdomains. If your site has subdomains, please use the new version of the Woopra JavaScript and ensure Woopra is installed on every page you wish to be tracked on all the various subdomains.

Woopra won’t take my credit card.

Woopra accepts major credit cards, including Visa, Mastercard, Discover, and American Express. You may also pay by PayPal.

To add a credit card to your Woopra account, go to Woopra’s Plan packages page and select Add Credit Card. To change the credit card associated with Woopra, go to Payment Methods and Update the credit card information.

How do I change my credit card information?

To change your credit card information with Woopra, go to Payment Methods.

• To add a credit card to your Woopra account, choose Add.
• To change the credit card’s information, choose Update.

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Installation

Where do I start to install Woopra?

To use Woopra, here are the steps:

1. Sign up for Woopra.
2. Add Woopra to your website following the Woopra Installation Guide.
3. Download and install Woopra on your computer.
4. Watch your website traffic in real-time!

Does Woopra run on my computer or through my browser or a web app?

Woopra’s powerful analytics program runs on your computer, not on your server. Called a desktop client, it is software installed on your computer which tracks your website’s statistics and activities through an active connection to the Internet. The latest version of Java must be installed on your computer before installing Woopra. Through the desktop client, you can monitor multiple blogs and websites, use the interactive components, and more.

In order for Woopra to track your site’s stats, a small JavaScript must be installed on every page you wish to be tracked. The statistics of your visitors is sent to our servers where we do the heavy lifting of data storage so your site doesn’t have to carry the load. For more information on installing and running Woopra on a variety of operating systems and web publishing platforms, see our extensive Woopra Installation Guide.

Woopra also offers the ability to view your website’s statistics through the Woopra Members on the Woopra site. Click Members > My Websites > Live Stats for a basic live view of your website statistics.

We’re working on an iPhone and mobile app versions of Woopra.

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Which website or blog platforms will Woopra work with?

Woopra will install on any website or blogging platform that accepts JavaScript code. Woopra installs similar to Google Analytics. Please check the Woopra Installation Guide for details on how to install Woopra on your website or blogging platform. If your service is not listed, please contact us or request help on the Woopra Forums.

What installs with Woopra on my computer?

Installing Woopra on your computer only installs the program. It does not install ads outside of the desktop client, toolbars, spyware, or other programs. It does not track or monitor your computer’s activities.

Optional add-ons and tools may become available for installing on your computer as third-party apps for Woopra, but these will be at your discretion.

Adding a site, it’s listed as unavailable. What do I do?

When adding a website to Woopra you are told the site is “unavailable,” this means that it has already been registered with Woopra. We only allow one webmaster account per website while allowing sharing of site statistics with other Woopra Members. Here are your options:

• Ask around your office or company to find out who may have registered the site with Woopra and work with them to make any changes.
• If you have more than one email address, check to ensure you didn’t register with Woopra under a different email address.
• If you are trying to register a subweb site, such as www.example.com/subfoldername, and you are not the owner of the root domain, you cannot register such a site. See information on subwebs and subdirectory sites for more information.
• Please place a note somewhere on your site that proves to us you are the webmaster of that site and contact us with details on the site that may help us identify the parties involved and resolve the issue.

How do I upgrade Woopra?

Woopra, the desktop client software, automatically upgrades itself when you log into Woopra. We will make announcements about updates and upgrades on our Woopra blog and on @woopra on Twitter reminding you to log out and then sign back in to automatically activate the update.

The web version of Woopra, Woopra Web Analytics, can be accessed from the Members > My Websites > Live Stats, and is automatically updated by Woopra developers.

The Woopra Plugins will need to be downloaded and updated when new versions are available. When possible, upgrades for plugins, add-ons, third-party apps will be announced on the Woopra blog, Woopra Forums, or via the support site for that Plugin.

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Woopra isn’t connecting.

If Woopra isn’t connecting:

• Please check the new Woopra Service Status feature designed to keep you up-to-date on Woopra critical development, servers, connections, and maintenance times. Check online at Woopra Status or follow it on Twitter at @wooprastatus.
• Check your web page source code to ensure the Woopra JavaScript matches the one on the Woopra JavaScript Setup page, and correct it if it does not.
• Please check to see that others are not logged in with your username in order to avoid multiple logins.
• During critical development stages, Woopra will be on and offline as maintenance and updates are happening on the servers. Be patient. The live information may not be tracked in Woopra, but the stats will soon appear in your Analytics and reports.
• For a step-by-step process to troubleshoot your Woopra install, see What do I do if Woopra isn’t working.

Can I share my Woopra stats with others?

Woopra offers the ability to share your Woopra stats with other Woopra members in three ways.

Woopra Shared Access: The Woopra Shared Access feature can be found in Member’s Area > Sharing for each of your websites. Sharing allows you to have multiple simultaneous users logged in, and each user can save their own settings, notifications and reports separately. Only paid plan accounts can share their website stats with other registered Woopra Members.

To enable sharing:

1. The user must have an account in Woopra.
2. Using the email for their Woopra account, add it in the Sharing settings.

Sharing is instantaneous and each user can have as many other sites shared with them as they like, as long as the number of shares per site and plan is not exceeded.

Note: On the Members Area > Settings, the Settings menu will appear different on a shared site than it does on your account. While the shared member can use a variety of features in the Woopra Desktop Client and customize some of the features for the shared site, those customizations impact the shared member, not the site owner. Also note that whatever it is that you see in the Woopra Desktop Client, the shared person will see also. There is currently no way to restrict the data by permissions level.

Email Reports: You can also share your Woopra stats through customized email reports. You can choose what they see and set the timing for daily, weekly, or whatever. You can have them emailed to anyone, including those not registered with Woopra. Each Woopra Plan permits a specific number of email reports. See Woopra Email Reports for more information on their use.

Export Data: The Analytics Panel permits exporting of the top 200 lines of data for each of the segmented stats. These are exported in CVS format so you can import them easily into any spreadsheet or database for customizing the data as you need and sharing it with others. For more information, see How to Export Data from Woopra.

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How many websites can I register with Woopra?

You can add as many websites to Woopra as you would like. Each site has its own plan. You cannot combine plans to cover more than one site at a time.

How many sites can I track through Woopra?

You can add an unlimited number of sites to your Woopra account, paid and free as long as the Woopra Terms of Service permits.

You can share as many sites with others as your Woopra account plan, and theirs, permits.

I need help with Woopra. Where do I find Woopra support?

Woopra currently offers free support within the Woopra Forums, via our Contact form, and on Twitter @woopra. For specific help, please search first, and if cannot find the answers you need, please leave a comment in the appropriate Forum section:

• Feature Requests: Suggest new features and improvements you would like to see in Woopra.
• Troubleshooting: Have general trouble with Woopra? Your answer might be in the Troubleshooting forum where members help members find solutions.
• Windows Software: Having trouble with the Windows version of Woopra?
• Mac Software: Having some problems with the Mac version of Woopra.
• Linux Software: Using Linux? Find support in the Linux section.
• Web Site Installation: If you are having trouble installing Woopra, the answer might be here.
• Bug Reports: If you spot a bug, check first to see if its been reported, then add your report here.
• Woopra Web site issues: If you are having trouble installing and using Woopra on your website, check out help here.
• General Discussion: The chat central area for discussing Woopra, Woopra tips, tricks, and techniques.
• Plugins and Add-ons: If you’ve created or have something to say about a Woopra Plugin or Add-on, this is the forum section to investigate. If you need specific help with a Woopra Plugin, check with the support services for that Plugin if Woopra does not support it.

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How do I get Woopra to work with my site?

The Woopra Installation Guide provides information on installing Woopra for most popular website and blogging platforms manually, or with a third-party plugin.

In order for the desktop client version of Woopra to work on your computer, before installing, make sure you have the latest version of Java installed on your computer.

The Woopra JavaScript isn’t right. Where is the http?

The Woopra JavaScript in the Setup does not include http in the URL call for the script. This is correct. The JavaScript has been optimized to run very fast and efficiently on your site.

However, some validation and site testing/debugging services and tools do not recognize the code as correct. It is correct and valid. If the warnings annoy you, just add the http to the script’s URL. It will not impact the script.

Where do I find the Woopra API key?

The Woopra API key is used for third-party plugins and add-ons to Woopra. You can find it on the API Key page in the Woopra Members setting area.

If necessary, you can change your Woopra API key at any time. If you do so, make sure that all plugins and add-ons are updated with the same API key.

How do I install Woopra so it will track subdomains?

To install Woopra so it will track subdomains, add the Woopra JavaScript for tracking subdomains to every page on your site you wish tracked.

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Which is better, using the Plugin or manually installing Woopra?

The Woopra WordPress Plugin is designed to work with WordPress self-hosted, single version installations. It has built-in features to allow you to customize Woopra from within the WordPress Administration Panels.

You can add similar customization within the Woopra JavaScript. See the Woopra Developers page for more information and details.

Check out the Woopra API for information on creating more custom features for various website and blog platforms and third-party applications.

Will Woopra track redirects?

Woopra currently does not support redirects. To ensure your site’s data is tracked by Woopra, the destination URL must be registered with Woopra. We are exploring possibilities with redirection in future versions, so stay tuned for news.

Will Woopra track subwebs or subdirectories?

If you are using subwebs or subdirectories on your site, and you own the root domain name, Woopra will work normally. Subwebs are sites where a company owns the root domain name, and users have sites on subdirectories within the service, such as CafePress.

Woopra will currently not track domain subwebs or subdirectories, such as www.example.com/subfoldername. However, Woopra will track subdomains, such as sudomain.example.com. If you are using a site which features subwebs, consider requesting subdomains as an alternative.

Will Woopra track visitors and events within a frame or iframe?

Woopra can only track visitors and events on a page where the traffic occurs. If a page features content within a frame or iframe, Woopra cannot track the activity within the frame or iframe unless the Woopra JavaScript is installed within that content according to the Woopra Installation Guide.

Only sites and domains registered with Woopra can be tracked. If the frame or iframe content is off-site from a non-Woopra Member site, Woopra cannot track the activity on the off-site content.

How much server and bandwidth resources does Woopra take? Will Woopra slow down my site?

Woopra’s JavaScript has been thoroughly tested and found to be light and small with little burden on your site, less than Google Analytics and other similar scripts. The data is sent to Woopra’s servers, so the heavy lifting is done by us, not your site.

The Woopra Desktop Client uses your computer’s CPU to crunch the data which is retrieved from the Internet live, so your computer uses it’s resources, not your website, to process and analyze the data.

Many mistakenly believe that Woopra is slowing down their website as it is the last thing seen in the browser’s status bar.

Woopra is slowing down my site as it’s the last thing I see in the browser’s status bar.

A lot of people believe that Woopra is slowing down their site as it’s the last thing that appears in their browser’s status bar at the bottom of their screen. They will see “Loading Woopra” or something similar. The browser status bar reports on the core code of a website as it loads, HTML, scripts, call-outs, etc. Woopra, if installed properly, is usually the last core code to load on a page. After the core code, the images, video, ads, and other design and contextual objects load without reporting in the browser status bar.

Woopra’s JavaScript typically takes 0.2 seconds or less to process on your site.

If you are having slow down or hangs on your website, here are some free web resources to truly test what might be slowing down your page’s loading time:

• Google Page Speed
• Pingdom Tools
• Firebug
• Google Webmaster Tools
• Uptrends Free Load Time Web Page Test Tool
• URI Valet Test Landing Page Load Times
• WebPagetest
• Web Page Analyzer

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How do I install the Woopra Desktop Client on my computer?

To install the Woopra Desktop Client to your computer:

1. Install or update to the latest version of Java.
2. Download the latest version of Woopra.
3. Install it by double-clicking the downloaded file.
4. Agree to the Woopra License. Click Next.
5. Use the default or specify the installation folder.
6. Use the default or specify the startup folder.
7. Choose whether or not to create a desktop icon or Quick Launch icon.
8. Complete the installation.
9. Run Woopra.

What are the requirements to install and run the Woopra Desktop Client?

The Woopra Desktop Client currently works with Windows, Mac, and Linux systems, though many have Woopra working on Ubuntu.

The basic requirements to install the Woopra Desktop Client include:

• Approximately 40 megabytes hard drive space.
• Minimum 1 gig RAM recommended.
• The latest version of Java.

As with all software, the more powerful and fast your system and Internet connection, the faster will run.

How do I uninstall the Woopra Desktop Client?

To uninstall the Woopra Desktop Client, use the Woopra Uninstaller that came with the installation, or use Add/Remove Programs from within your operating system.

How do I do a clean reinstallation of the Woopra Desktop Client?

If a simple uninstall and reinstall doesn’t resolve your issues with the Woopra Desktop Client, please try a clean uninstall and reinstallation of Woopra. While it is rarely required, we’ve found some installation issues with some Windows XP and Vista setups.

If necessary, to do a clean uninstall of Woopra:

1. Go to Control Panel > Programs > Uninstall a Program.
2. Uninstall Woopra.
3. Go to <root>\Program Files\Woopra<version> (Win) or Applications Folder (Mac) and delete the directory.
4. Go to <root>\Users\<username>\Woopra (Win) and delete the directory. For Mac, ensure Woopra is no longer listed in your Finder program.
5. Run a clean registry utility to clean out any Woopra data that might remain. Some free and shareware/trial options include:
   • CCleaner (XP, Vista, 7)
   • Registry Cleaner for Vista
   • Free Registry Cleaner
   • Collection of free, shareware, and trial Vista Registry Cleaners
   • Mac Maintenance Tasks and Utilities
6. 6. Reboot
7. 7. Reinstall Woopra.

I’m having trouble with my firewall. What port does Woopra use?

If you are behind a firewall, you must set up the firewall to permit Woopra access. With the release of Woopra 1.4, Woopra will now access our firewall port 11228 or the standard 80 for access through most business and school typical fire walls. If you are connecting through a company or school, ask your technical support staff to check those ports. If they cannot, you can still access your Woopra stats through the Woopra Web Application.

Many computer systems now have multiple fire walls for security. Please check your operating system/computer’s firewall and the firewall on your modem/router to ensure both permit access for Woopra.

To add a port, here instructions for various operating systems.

• Windows XP
• Mac
• Windows Vista/Win 7

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How do I make Woopra minimize to the system tray?

In Windows, to minimize Woopra to your taskbar, click the Minimize tab on the Woopra window, and it will minimize to the taskbar and remain active. If you click on the X tab at the top right corner of the window, it will close the window, but Woopra will terminate-stay-resident and minimize, working in the background and accessible through the Woopra icon in the System Tray.

Alerts from Event Notifications will continue to popup from the System Tray.

To exit and close down Woopra, choose File > Exit from the Menu, or Right Click on the system tray icon and choose Exit.

I don’t use Windows. Will Woopra work for me?

Woopra can be installed on all recent versions of Windows, Mac, and Linux. The latest version of Java must be installed on your computer before installing Woopra. See the Download Woopra page to download various versions of Woopra.

Where is Woopra’s API documentation?

We are working on finalizing the Woopra API and its documentation. The first draft of the Woopra API is out and ready for exploration. Also check out our information on customizing the Woopra JavaScript in the Woopra Developers page.

Can I use Woopra with my iPhone, Blackberry, or other mobile device?

We are in the process of developing a Woopra iPhone application and expanding that to Blackberry and other mobile platforms. Stay tuned for news.

What third-party apps and plugins are available for Woopra?

The Woopra API is now out and soon there will be a variety of third-party apps and plugins available for Woopra. They will be listed and referenced on the Woopra Installation Guide.

What do I do if my third-party app and/or plugin for Woopra isn’t working or shows errors?

If you are using a Woopra third-party app or plugin, please contact the author or company responsible for the application or Plugin. We’ll do our best to help you in the Woopra Forums, but we’re not always able to answer questions on their behalf.

If you are using the Woopra WordPress Plugin or one specific to your website or blogging platform, please contact the author or host for your inquiries. Remember, you can also use the manual installation method for Woopra.

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Troubleshooting Woopra

Woopra isn’t working, what do I do?

Your question is always welcome on the Woopra Forums and @woopra Twitter account, but here are some things to try first.

• Please check to see that others are not logged in with your username in order to avoid multiple logins.
• Verify the Woopra JavaScript is correct and updated.
• Verify the Woopra JavaScript is placed on every page you wish to track in Woopra just before the closing </body> HTML tag.
• Validate your site for errors which may interfere with Woopra’s JavaScript.
• Check your Woopra Plan level to see if you’ve passed the limits of your Plan.
• Verify your Woopra Plan and account is still active and updated.
• If you are using the Woopra WordPress Plugin and getting an error, update the Plugin and your WordPress installation to the latest version. If you continue to have trouble, add your information to Plugin bug reports in the Woopra Forums, and consider using the manual method of installation until we’ve updated the Plugin.
• Search the Woopra Forums for similar problems and solutions.

Woopra will not install/work on my computer.

Woopra’s desktop client has been tested thoroughly on a wide variety of operating systems. If you are having problems installing Woopra, please leave us a detailed message in the Woopra Forums so we can help you.

Woopra’s Desktop Client requires the latest version of Java. Please check the Woopra Installation Guide for details on updating Java.

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Why do I have to install Java to use Woopra on my computer?

The Woopra Desktop Client is built with Java, thus requires the latest version of Java installed and updated on your computer in order to work. Woopra is one of the most advanced and graphically compelling programs developed with Sun Microsystem’s Java.

Woopra won’t connect. Is there a problem with Java?

We are having some reports of problems with Woopra installations associated with Java. If you are having trouble installing Woopra or upgrading, please try these options.

1. Uninstall and reinstall Java. There are many reports of problems with the recent updates of Java not installing properly. This is not a Woopra issue but a Java issue. Uninstalling and reinstalling Java usually works, then install the latest version of Woopra. (You cannot use an older version of Woopra as they automatically upgrade.)

How to Uninstall Java for Windows and Mac:

• Java – How to Uninstall Java Instructions for Windows
• Indiana University – How to Uninstall Java
• Apple Developer – How to Uninstall Java on Mac
• Java – How to Uninstall Java on a Mac
• CNet – Reinstalling Java in OS X 10.5

2. Clean Uninstall of Woopra: Do a clean uninstall of Woopra, with a reboot in between, and try again with a fresh downloaded copy. A clean uninstall is an uninstall of Woopra, using a registry cleaner like CCCleaner, reboot, and then reinstall Woopra.

Woopra slows down my computer. What should I do?

The Woopra Desktop Client installed on your computer is designed to require very little hard drive space and consume little memory to run its full graphics. However, it does require the latest version of Java, and we recommend at least 1 gig of RAM to use Woopra’s real-time functionality along with other programs and your operating system. If your computer has less than this recommendation, you may experience some system slow downs when using Woopra.

If you are experiencing a slow response to Woopra’s live, real-time data, this could be due to your system having a slow bandwidth access port as well. The faster your Internet access, and the faster your computer, the faster Woopra’s real-time response time may be.

Why did Woopra stop counting my visitors?

Woopra’s free Basic plan has a monthly limit of 30,000 pageviews per website. Other plans have their own limits. If your account has exceeded the limit, Woopra will stop tracking visitors until the next cycle restarts.

To check your activity level, check your Woopra Plan activity for each site or check the pageview usage monitor near the top of the Woopra Desktop Client.

To upgrade your plan so Woopra can continue to track your site’s activity, go to the Update Plan page.

Why can’t I log into Woopra?

Twice a week, Woopra updates its servers in order to update the underlying code and make feature improvements. During these very brief updates, Woopra will not be accessible. Wait a few minutes and you will be able to log back in. Thanks for your patience.

If you receive a popup notification of a simultaneous login, this means that your username is signed into another Woopra application and we do not permit simultaneous logins for your security and protection. Please see this FAQ about multiple logins with Woopra for more information.

Why can’t I log into Woopra from different computers or locations?

With Woopra 1.4, we introduced single simultaneous logins for your security and protection, and to speed up Woopra services for everyone. Like many secure programs, you will only be allowed to log into Woopra’s Desktop Client, Web App (Live Stats), and iPhone App from one computer or location at a single time. In order to sign in from another computer or location, you will have to log out from the first.

If a simultaneous login is detected, Woopra will alert you with a popup, which includes the IP address of the access point.

The Woopra Shared Stats feature allows you to share your Woopra web stats with any Woopra registered member, giving access to your stats to more than one user, be it fellow employee, owner, supervisor, or client.

Here’s what you need to know about sharing Woopra site stats with the single simultaneous login:

1. Sharing can only be initiated by one of the paid Woopra Plans. Each site plan permits a specific number of shares.
2. Sharing can be done with any Woopra Member, irrespective of their Woopra plan.
3. Registering with Woopra is free.
4. Registered members of Woopra do not need to add a site to their account, if they so wish.
5. If you are logged into the Woopra website, forum, or Woopra Members Area, you can log into the Woopra applications without worry.

What will Woopra not track?

Woopra tracks individuals as they visit your site. However, like most web analytics programs, Woopra cannot track the following:

• Visitors with JavaScript disabled.
• Visitor geo-locations visiting through hidden or proxy servers.
• Web crawlers, search engine crawlers, bots, and non-human activity.
• Some Flash and AJAX actions.

We’re working on improving our tracking ability and accuracy all the time, so these may change.

Will Woopra track dynamic pages?

Woopra will track dynamic pages, such as index.php?p=123 and /index/?q=word1&keyword=word2, with some customization to the Woopra JavaScript. See Automating Dynamic URL and Title Customization Tracking for specifics.

Will Woopra Track Custom Page URLs and Titles?

Woopra will track custom page addresses and titles with some modifications to the Woopra JavaScript. See Custom Page URL and Title Tracking for information.

Can I Customize Woopra to Track Specific Custom Visitor Data?

Woopra will track custom visitor data with modifications to the Woopra JavaScript. See Custom Visitor Data Tracking for information.

Can I Customize Woopra to Track Specific Events?

Woopra will track custom events in addition to simple pageviews with modifications to the Woopra JavaScript. See Custom Events Tracking for information.

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My friend says he is on my site but I don’t see him. Why can’t I see visitors on my site?

If the visitor does not have Javascript enabled, Woopra will not see them. The majority of web users have Javascript enabled.

Also check your Excludes to ensure you haven’t excluded them from being visible to Woopra.

How often does Woopra update the JavaScript?

Woopra rarely updates the Woopra JavaScript, however, we do sometime add feature to it. Check the Woopra Setup for more information and the Woopra Developers page for information on customizing the Woopra JavaScript. If an update happens, all will be notified via email, blog, and Twitter.

My site is Flash-based. How do I use Woopra to track Flash events?

Tracking Flash in Woopra requires additional action with the Woopra JavaScript Setup, and details can be found in our Woopra docs for Tracking Flash Events in Woopra. See Macromedia Flash Support Action Scripts for more information on tracking Flash in general.

Woopra’s Live Chat doesn’t work for me.

We’ve done extensive work to ensure the Woopra Live Chat works across as many operating systems and browsers as possible, however, the Live Chat may not work in every instance.

Here are a few of the limitations of the Woopra Live Chat:

• The visitor leaves the page or site before the Live Chat popup window arrives, thus missing the request.
• Slow bandwidth slows the initiation of the Live Chat popup window.
• The visitor’s browser is not updated to handle such requests.
• The visitor’s browser blocks all popups and/or JavaScript requests.
• The visitor has JavaScript disabled.
• The visitor’s browser has been updated to a version that may not work properly with Woopra’s Live Chat.

My Woopra Desktop Client’s Dashboard panel is empty. Where did My Keywords, My Pages, etc. go?

The Woopra Desktop Client’s Dashboard panel shows a summary of the day’s activities. If you look at the Dashboard at the moment your time zone switches days, it will appear blank until new activity is tracked.

If the day turn over doesn’t match your time zone, please adjust the Time Zone to your correct settings.

What is the yellow warning alert near my site name in the Woopra Desktop Client?

If you see a yellow alert with an exclamation point next to your site’s name in the Woopra Desktop Client, it is an alert that there is a problem with the Woopra JavaScript on that site. Please check to see it is updated and matches exactly that listed in the Woopra Setup or the customized version in the customization documentation.

If it is correct, please validate your site for errors as there might be something interfering with Woopra’s ability to sync and track on your site.

I have multiple sites I’m tracking with Woopra. Why are some working and one isn’t?

You may have multiple websites within a single account on Woopra, but each website is tracked individually. Here are some things to try to determine why one or more sites might not be tracking and working with the other sites are:

• Verify the Woopra JavaScript is correct and updated.
• Verify the Woopra JavaScript is placed on every page you wish to track in Woopra.
• Validate your site for errors which may interfere with Woopra’s JavaScript.
• Check your Woopra Plan level to see if you’ve passed the limits of your Plan.

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Using Woopra

How do I use Woopra?

Woopra is now out of beta and open to everyone, no invites or special codes required. Sign up for Woopra to start the process. An approval notification will be sent by email. At that time, you will be instructed on activating your account and how to download the program and appropriate Woopra Plugins for your website. More information on how to install Woopra is found on the Woopra Installation Guide.

If you are unfamiliar with how web analytics work, here is a short step-by-step basic guide to the various panels and features of Woopra, though it’s easy, so explore on your own and come back to this Woopra FAQ page to get more answers to your questions, and don’t forget to visit the Woopra Forums for more answers and to ask questions.

Home

The Home panel in the Woopra Desktop Client features the latest news from Woopra and the gateways to your account’s sites.

On the left side is a list of your account sites. You have the option to Sign Out from Woopra, or connect or disconnect your sites from within the Desktop Client. The connected sites will appear in tabs across the top of the panel. To access them, click the tab.

We recommend that if you are tracking multiple sites, you connect only those which you want to track live at that moment, leaving the rest disconnected. Woopra will continue to track and store activity on your site, but this saves CPU load and reduces the load on your Internet Provider bandwidth, if you are working with a slow Internet connection.

Webmaster Tools is a new feature that allows you to easily access a few popular webmaster tools such as testing a site in Alexa, Google PageRank, and Whois Lookup.

You can use the Webmaster Tools from the Home panel or imitate a lookup with one of them from the Dashboard Panel’s Right Click menu. We’ll be adding more access to these features from within the Woopra Desktop Client in future versions.

Preferences

At the very top of the Woopra Desktop Client is the traditional File, View, Tools, and Help menus. We will be adding more to these in the future, but here is the current options and preferences available:

File: You can choose:

• Sign out
• Close (minimize Woopra)
• Exit (quit the program)

View: Offers a Full Screen viewing option for some operating systems.

Tools: Offers Options to set some Woopra preferences such as the User Interface, Connection, and General options.

• User Interface: The User Interface preference currently offers the option to set the font for the Woopra Desktop Client. This is a new feature and does not work for all operating systems at this time.
• Connection: The Connection preference currently includes proxy settings for Woopra. They include Socks Proxy and HTTP Proxy, if necessary. Few Internet Providers use proxy settings in this fashion, so check with your Internet Provider if you are having connection issues and are using an older Internet connection service.
• General: The General preferences currently include:
  • Log me in automatically when Woopra starts.
  • Exit when I close Woopra.
  • Start Woopra on Windows Startup.
• Check the appropriate checkbox to enable or disable these options

Woopra Menu

The Woopra Menu consists of the sidebar along the left side of the main screen of Woopra. At the top, below the site tabs, are the following features:

• Quick Stats: A rotating series of summary stats with averages and other calculations.
• Website Date: Displays the date and time of the website you are viewing.
• Live Stats Counter: The Live Stats Counter displays the total number of live visitors on your site. Behind it is a chart displaying minute by minute measurements of your live visitors. The numbers to the side help estimate the bar measurements. At the top is the peak visitors for the time measured.
• Key Totals: Below the Live Stats Counter is the Key Totals for your site’s traffic, displaying the total Alltime Visits representing your visitors to date, Total Visits representing your unique visitor count, and Today Pageviews, representing the total pageviews for the day.
• The Menu Area: The menu area consists of three sections currently, the Menu for the key features of Woopra, Reports for reports and analytics, and Manage for customizing and managing Woopra features and functions.
• Ad line: At the bottom of the Woopra Desktop Client is a small line of text currently featuring single line text ads and quotes.

Listed below are the specifics and details of the various Menu features of Woopra.

Dashboard

The Dashboard panel in the Woopra Desktop Client provides a summary of general key information you need to know about your site’s statistics. Much of the data displayed on this panel features right click options for you to analyze and dig deeper into the data. It displays these features:

• Overview chart of the day’s visitors, visits, and pageviews. The top chart of the overview displays average visits (Avg Vts), average pageviews (Avg Pvs), total visits (T Vts), and total pageviews (T Pvs) by hour of the day. The chart below it displays Visitors, Visits, and Pageviews by date, giving you an instant view of your day-to-day recent traffic levels.
• My Pages features the most popular pages on your site. The pages are listed by the most popular from the top down, showcasing the title of the page, the URL, and the number of pageviews.
• My Referrers lists the most popular referrers with the Top Referrers tab and the Referrer Types sending traffic to your site today. The lists showcase the referrer site and the number of visits and pageviews today.
• My Searches displays the most recent search engine queries to your site. The list features the most recent search queries with the referring search engine icon to the left and the URL of the search engine listed below, and the time and date of the search.
• My Keywords displays the most popular search terms in a keywords “cloud” used to search your site today, and highlights keywords when they are being used live. The most frequently searched keywords are featured in large fonts at the top.
• Geography showcases the most popular visitor countries for your site. The countries are listed over a background of the Woopra Live Map and are shown from the largest number of visitors from that country along with count of the visitors and pageviews.

Live

The Live panel in the Woopra Desktop Client provides a summary of the live activity on your site. Next to the menu title is a live count of your site visitors.

Three core areas are featured on the Live panel, and includes right click options.

• Geographical Live View offers a small map of the live activity on your site, which can be expanded to fill the screen with the red arrow in the upper right corner. Radar blips show activity when it happens. Blue dots represent new visitors, and orange dots are your returning visitors. You can customize the map to add a logo or name in the Manage > Customize Map Options.
• Live Activity is tracked below the map, showing by default a list of the visitors currently on your site. Next to their Visitor ID or name is a flag representing their country. After the visitor number is a number in parentheses representing the number of pages visited during this visit. When a visitor registers or comments, submitting their name and information voluntarily to the site, their Visitor ID number becomes their name or username.
  The Live Activity area can be filtered by Visitor, Countries, Pages, Referrers, Platforms, and Browsers.
• Visitor Details on the right showcases all the live visitor data, changing with visitor activity. To restrict the “movement” as the visitors come and go from your site, select the Visitor ID Number or Name in the left Live Activity area and the Visitor Details will filter to only that visitor. To return to the unfiltered view, delete the new filter in the Filter Visitors form at the top.
• The Visitor Details area can be arranged by Visitor Details, Visitor Navigation, and Visitor History, and Location on the Map, giving the webmaster the ability to customize the live stream of data to meet their needs.

For more information on using the Live Panel on the Woopra Desktop Client, see Controlling the Woopra Live Visitor Stream Data, Applying Filters to the Woopra Live Panel, and How to Lookup a Unique Visitors History with Woopra.

Across the top of each visitor’s information are some options to Tag Visitor and Start a Conversation.

Tag Visitor allows the webmaster to apply a tag to that visitor to track through Woopra’s various filter and custom reports and analytics. See How to use Woopra Analytics for more details and information.

Start a Conversation is the button that initiates the Live Chat feature, allowing the webmaster to chat live with a visitor on the site. For information on using the Woopra Live Chat, see How do I use the Woopra Live Chat. For information on customizing the look of the Woopra Live Chat, see How to Style the Woopra Live Chat.

Filter Data: The data in the Live panel can be filtered using the Filter Visitors form at the top of the panel with a magnifying glass next to it. Enter search filter in the form of data:value. Here are some examples:

browser:firefox
platform:mac
browser:safari
city:london
country:spain
language:greek
referrer:google
referrer:google.com.pk
referrer:images.google.com
referrer:woopra.com

To remove the filter, delete the filter in the filter form.

For more permanent filters and searches, see Using Woopra Search Filters, Using Woopra Filters, and Applying Filters to the Woopra Live Panel.

Search

The Search panel in Woopra greets the webmaster with a blank screen, ready to filter the visitor data to meet their needs.

The top choice on the Search Filters form is No Filters, which you can use to clear out all filters and start over.

Filters are created in the Manage > Filters panel, and you can choose repeatedly from created filters to process your data as you desire. To add a Filter, choose Add a New Filter from the Search Filters form.

Woopra’s Search also offers Quick Filters. Click the drop down arrow next to it and a form will drop down for you to fill in the search/filter data, such as country, city, IP address, visitor ID, visitor name, browser, platform, screen resolution, page URL or title, and referrer or keywords. Click enter to initiate the Quick Filter search. Click on any “linked” data to drill down the filter to that information, such as clicking on a specific visitor ID number, screen resolution, browser, city, or other detail.

Quick Filters are saved to the Search Filter list with a number until Woopra is restarted. Select from the drop down menu one of the Quick Filters to return to previous filtered searches.

For more information on using Filters on the Live Panel, see Applying Filters to the Woopra Live Panel.

Calendar

The Calendar is a new feature to Woopra, still in the process of development. Currently, it offers a monthly view of your blog stats in a calendar.

You can view the stats summary for the day, week, or month. The calendar also provides a summary for the specific day of the week. Under the week days name, you will see a total for that month’s “Mondays” or “Tuesdays” to give you a different view of your stats.

Reports > Analytics

The powerhouse area of the Woopra Desktop Client is the Analytics panel. Here, you can drill down through the segmentation feature, your site’s visitors and traffic data broken down into segments for analysis. Woopra offers some set analytics segmentation data, and the ability to right click on much of the data in the other panels to analyze the data, plus the ability to create Custom Analysis based upon data you collect from your visitors, as set by customizing the Woopra JavaScript.

The data on the Analytics panel is limited to the date range you have selected. The date range calendar is near the top of the Analytics Panel on the right. Click it and select the starting date and ending date and apply the changes to update the data to explore a specific date range.

To create a custom report from much of the data found on the Dashboard and Live panels of the Woopra Desktop Client, right click and choose Analyse. This will create a custom analytical report under Manage > Analytics which you can refer to over and over again or delete.

The default segmentation areas are Visitors, Systems, Pages, Referrers, and Searches. There are subsets of segmentation under each section. Click the drop down arrows on the charts to expand them, and hover over the data to see date and stats information.

The Custom Analysis tab under Analytics is new and provides the option to customize your own data segmentation. It includes by default Tagged Visitor. Events by Name is the list of Custom Reports. The resulting analysis can be sorted by visitor, visits, or pageview information.

To create your own Custom Report:

1. Choose Add Analysis.
2. In the popup window, add a name for the Custom Analysis.
3. Choose the type of data to analyze: Custom Events or Custom Visitor Data as set in the Woopra JavaScript.
4. Enter the data key you wish to analyze, such as the email, posts, IP addresses, or other visitor data.
5. Click Add Analysis to save the Custom Analysis.

For more information, see the Woopra Developers page.

The Export Data feature is available on most Analytics panels. It is featured at the bottom right corner of the panel. To use it:

1. Choose the segmentation you wish to export or create a search filter to customize the data.
2. Click Export Data.
3. Give the data a unique name and store it in an easy-to-find location on your computer.
4. The file is in CVS form, ready for you to import into any spreadsheet or database, or other program for further analysis and reference.

Manage

The Manage section of the menu contains the customization features for Woopra’s data charts, maps, and displays, and analytics.

Filters: Filters are search filters you can create to use over and over again with Woopra’s data for your site. To create a Filter:

1. Click Create a new Filter at the upper right corner of the panel.
2. Name the Filter so you will recognize it later in the Search drop down menu.
3. Click Add to add a search filter element.
4. Select your options from the drop down menus, choosing whether or not the search field contains, matches exactly, starts with, ends with, is less than, is lesser than or equals, is greater than, or is greater than or equals, then add the search data.
5. Select Add again to add more search filter options.
6. Select Remove to remove a search filter option.
7. When the search filter is complete, select Save & Close at the upper right corner next to the Filter Name.
8. The Filter will not be visible in the Search drop down list.

To edit or change a filter, choose Edit. To delete the filter from the Search Filter list, choose Delete.

Notifications: Notifications, often called Event Notifications, are alerts to specific activity on your website. With the Woopra Desktop Client running on your computer, when specific criteria in the Event Notification is met, an alert will popup from your operating system’s taskbar.

Event Notifications can include: Visitor ID, IP Address, Visitor Tags, Country, City, Page URL, Page Title, Downloads, External/Outgoing Links, Referrer URL, Browser type, Platform type, Language, Screen Resolution, and Custom Visitors and Event Data. You can customize the alert to include various visual clues, text, and/or sounds.

To be alerted any time a visitor arrives on your site:

1. Create a new Event Notification.
2. Name the event.
3. Click Apply Notification.

Customize Map: We will be adding more customization options to the Woopra map, but currently, you can choose your website’s logo as Simple Text or an Image Logo linked to an image uploaded to a website or image storage location online. You can also choose to show visit information or show animation on the Woopra Live Map.

Exclude Visits: You can exclude activity to your site from being tracked in the Exclude Visits option for all future visits. You can exclude visitors by Visitor Name, Visitor ID or Visitor IP. We will be expanding these options soon.

To exclude a visitor in the Woopra Desktop Client:

1. Go to Manage > Exclude Visits in the left menu.
2. On the drop down menu, choose Visitor ID, Visitor Name, or Visitor IP.
3. Type in the Visitor’s Woopra ID number or Visitor’s Name as shown in Woopra, or the Visitor’s IP address.
4. Click Exclude.

To exclude a wider range of visitor IP addresses, you can now use wildcards such as 123.455* which will exclude all IP addresses that begin with those numbers. Take care not to use 123* as that will exclude ALL IP addresses with “123″ in them such as 123.456.789.12 and 456.789.123.14.

Remember, if the user changes their Visitor’s name or IP address, or clears their browser cache, Woopra will not recognize the change and the information may have to be added again.

NOTE: Woopra’s Exclude Visits function will not remove the visitor’s data from historical visits. It will not remove the visitor from the Live Panel, however all actions forwards will not be tracked. To test this, add your own visitor details to the Exclude Visits panel and check your page visit actions on the Live Panel. From that point forward, if you move around to different pages on your site, your actions will not be tracked.

Woopra Customization Options: Other Woopra Desktop Client customization options can be found on the site tab by clicking on the drop down arrow next to the site name. They include:

• Name Change: Change the name of the site on the tab.
• Change Theme: Choose from the pre-loaded Woopra Themes to change the colors of the Woopra Desktop Client. The various color themes can make Woopra easier to read and see, or help you to identify which site you are currently viewing. Each site can have its own color theme.
• Launch Woopra Theme Editor: You can change the color themes of each site in Woopra, and even share your creative designs with other Woopra members.

Woopra Member Area Guide

The Woopra Members area is the central control panel for Woopra. The following is a list of the options controlled through the Woopra site Members area, and other areas on the site you may need to know (Note: Most of these can only be accessed by registered members):

Administration	Customization	Woopra Plans	Woopra Help
Login to Woopra Members Area My Websites Woopra Web App Stats (Live Stats) Add a Website Setup Time Zone Lost Password Change Password My Profile Newsletters API Key Rename Host Woopra Site Settings Reset Stats Delete Website Delete Account	Chat Settings Email Reports Sharing	Payment Plans Payment Methods Update Package/Payment Method View Receipts	Woopra Forums Woopra Installation Guide Woopra Developers JavaScript Information Woopra FAQ Contact Woopra @woopra on Twitter

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How do I set the time zone in Woopra?

To change or set the time zone Woopra uses for your site in the Woopra Desktop Client or Woopra Web App, go to Time Zone in the Woopra Members settings.

The times are in a drop down menu, covering the world’s time zones. Woopra will help you estimate your time zone, but if you are unclear as to your site’s time zone or your time zone, see Time and Date World Clock.

How do I change my site’s domain name in Woopra?

To change the URL or domain name of the website you wish to track with Woopra, go to Rename Host and enter the new hosting domain for your website and re-enter your password to confirm the change. This can not be undone, so use caution.

Be patience as Woopra’s servers update the change. If you do not see a change or visitors tracked on your site within 48 hours, please Contact us for help.

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How do I change my username on my Woopra Account?

Once set, your Woopra Account username is permanent. If you wish to transfer or change your Woopra Account username, see Transfer Woopra to Client.

If you wish to permanently change your username and reset the stats to zero to start fresh:

1. Create a new Woopra account with a new username. Do not add the websites yet.
2. Delete the websites associated with that account. Remember, once deleted, the website stats cannot be restored.
3. Delete that Woopra Account.
4. Now you may add the sites to your newly created account.

I need to move my site to another host. Will Woopra move with me?

If you move your blog from one web host to another, Woopra will track the change as long as the blog address (URL) does not change. If you change the address, use the Rename Host option in the Woopra Members area to change the domain name of the site you wish to track.

How do I change Woopra’s site settings for my account?

To change the settings for the site(s) you are tracking with Woopra, go to Woopra Members and choose the Woopra Site Settings for the site you wish to change.

For accounts tracking multiple sites, you can easily change between sites in the Woopra Site Settings area by clicking the Account Settings – Website Settings drop down menu and changing the site domain name.

How do I change my password in Woopra?

To change your Woopra password at any time, go to Password in the Woopra Members settings.

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I’ve lost my Woopra password. How do I get a new password?

If you are unable to remember your password or username, visit our Woopra Login page and click Forgot Password.

If you have forgotten your email address:

1. Leave us unique note on a page of your website to indicate you are the owner of that site (you can remove it later).
2. Contact us with the link to the page and as many details as possible to help us determine if this is your account.
3. We will reply with the information you need to know to access your site.

How do I reset my stats to zero in Woopra?

To reset your statistics to zero in Woopra, go to Reset Stats in the Woopra Member Site Settings.

NOTE: Resetting your Woopra stats to zero is permanent. You will not be able to restore your historical stats after resetting.

How do I delete a website from my Woopra account?

To delete a website you no longer wish to be tracked by Woopra from your Woopra account:

1. Go to Woopra Members site settings.
2. Choose Delete Website from your setting options.
3. Remove the Woopra JavaScript from that site’s web pages to ensure they are no longer tracked.

NOTE: Deleting a site from your Woopra account deletes all historical stats. You may add that site to Woopra in the future, but historical stats will not be restored.

How do I delete my Woopra account?

To delete your Woopra account:

1. Delete the associated websites from your account one by one.
2. Remove the Woopra JavaScript from your site’s pages.
3. Delete your Woopra account.

How do I connect, disconnect, and re-connect Woopra’s tracking of my various websites in the Woopra Desktop Client?

Many Woopra members tracking multiple sites in Woopra wish to save Internet provider bandwidth and save some CPU load. One way of doing so is to limit the sites the Woopra Desktop Client is actively tracking at any one time. Woopra will continued to track and store your sites’ data without the Desktop Client running. You can re-connect your site in the Desktop Client at any time to check out the live activity or do analytic research or analysis.

To disconnect your site from active tracking within the Woopra Desktop Client, go to the Home panel on Woopra (the house icon) and choose “Disconnect.” To connect your site back to Woopra’s live tracking, choose “Connect.”

To automatically connect or not connect the sites you are tracking with the Woopra Desktop Client upon start, check or uncheck the Auto Connect option for each site.

Remember, only one login per Woopra Member’s username is permitted for your security from a single location or computer at a time.

I’d like to share how I use Woopra on the Woopra blog.

We are always looking for examples of how our members use Woopra. If you would like to offer your story to share on our Woopra blog, email Lorelle at Woopra.com for details.

If you have published an article or review about using Woopra, please let us know as we share those with our Woopra Members and on our Woopra Twitter account @woopra.

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Who can see my website stats?

Only those registered to view the stats on your site through Woopra can see your blog stats, unless you share your Woopra statistics with another Woopra member with the new Woopra Sharing Access. We are developing Plugins and add-ons to allow you to integrate some of your Woopra stats within your web design. Shared access is limited to the number of shared sites your Woopra plan covers.

Can I merge multiple sites into one Woopra site to track their combined stats?

Currently, you cannot merge multiple sites into a single Woopra trackable site so they appear together as one in a site tab in the Woopra Desktop Client or Web App version. You may only track one site at a time, though you can track subdomains within a single site.

Can I export the data to a spreadsheet or database?

From the Analytics panel on the desktop client version of Woopra, check the Export button in the upper right corner of most tab panels to export the data to a CVS text file, which can be used with any spreadsheet or database program. See How to Export Data With Woopra for instructions.

How do I export the data from Woopra?

Currently, you can only export the data from Woopra in CVS form from most of the Analytics panels. We will be expanding this feature in future updates. See How to Export Data With Woopra for instructions.

How do I export my Woopra data to another stats/analytics program?

Currently, other than through the traditional analytics export in CVS format, you cannot export Woopra’s data directly to another statistics or analytics program. For more information and details, see How to Export Data and Analytics from Woopra.

How do I import data from another analytics or stats program into Woopra?

You cannot currently important your analytics or stats data from another program into Woopra.

Does Woopra track subdomains?

Woopra permits subdomain tracking on all Woopra plans. To install Woopra so it will track subdomains, add the Woopra JavaScript for tracking subdomains to every page on your site you wish tracked.

Does Woopra track Flash events and actions?

Woopra is working on techniques to improve the tracking of Flash events and actions. See these tips for working with Woopra and Flash.

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How do I tag visitors?

Visitors to your site can be tagged through the Woopra Desktop Client. In the Live panel, choose Tag This Visitor from the visitor panel on the right. The tag information is stored on our servers, linked to the IP address stored in the visitor’s cookies. If the visitor clears their cookies, this data is lost.

Tagged visitors can be analyzed in Woopra Analytics and Custom Reports.

The Woopra Developers page has information and examples for tagging visitors from within the Woopra JavaScript, which you can customize to meet your site’s needs.

Auto-tagging is currently being tested only in the Woopra WordPress Plugin. We’ll be adding a variety of tagging options in the Woopra Desktop Client in future versions.

How does the Visitor ID number become the visitor’s name?

When a visitor registers with a website or blog, or leaves a comment, they voluntarily submit their name or username and visitor details which are stored in a browser cookie on their site. Woopra pulls that data into the Desktop Application, Woopra Web App, and other third-party plugins or add-ons and changes the Visitor ID number to their name. Instead of tracking Visitor #29951438, you are tracking Sally Anderson through your site.

If the visitor clears or deletes their browser cookies, or logs in from a different computer or IP address, the cookie information is gone or may be different from the original information, and Woopra will once again track them by their Visitor ID number. Sites using customization features with the Woopra Developers options in the Woopra JavaScript may be able to pull registered user data from their site’s database, overcoming the limitations of cookie-based data.

Why are visitors in the Live Panel colored differently?

In the Woopra Desktop Client, the visitors listed in the Live panel on the left side are colored differently depending upon if they are new, unique visitors or return visitors. By default, the orange visitor ID or name means they are a returning visitor. White means they are new to your site during the period Woopra has been tracking. If you change your Woopra Theme colors, you can change the colors of the visitor ID.

How do I stop tracking my own visits to my site?

To exclude your own site visits from being tracked with Woopra, use the Manage > Exclude options on the Woopra Desktop Client.

You can exclude visitors by IP Address, Name, or Visitor ID.

We currently do not have an option to “batch block” visitors from Woopra, such as visitors from your company, a country, or other group IP addresses.

How does Woopra define unique visitors?

Woopra tracks unique visitors by their cookie. If they clear their cookies or access the website from a different browser or platform, they’ll be considered as different visitors.

In the early development of Woopra, we had to decide whether a unique should be tracked by IP or by Cookie and obviously the cookie was way better because too many visitors can share the same IP Address, especially in organizations.

While other analytics programs use different words, such as unique visitors or uniques, Woopra has simpler terms to identify your visitors. Under the Analytics panel, Visitors means Total Unique Visitors and Visits means the number of times your visitors visited your website. Subtract the Visits from the Visitors to get the number of return visitors. Pageviews are the total number of pages visited.

How do I control the timeout or length of time Woopra tracks visitors on my site?

When a visitor opens a page or tab to your site, they may be acting immediately upon the information on the site, or it might be sitting in a tab in the background of the browser, awaiting attention. This open tab might sit in a browser for minutes, hours, days, weeks, even months. Unfortunately, Woopra can’t read minds yet, and this aspect of web usage is still new, so we don’t have any information to gather from such usage of your site’s content.

Meanwhile, when the visitor opens and closes their browser, or views the page without closing it, Woopra tracks the live interaction within your site’s web pages as a return visit.

At first, many thought reports of Woopra monitoring visitors for days on end was a bug, but it’s Woopra working right. In the discussions, we decided to give Woopra members the right to set the timeout settings themselves to determine how long is “long enough” for a visitor to visit a web page.

To set the timeout in Woopra on a per site basis, add the following to the Woopra JavaScript:

woopraTracker.setIdleTimeout(time in milliseconds)

The timeout settings is in milliseconds (1 second =1000 milliseconds – see CalculateMe to convert seconds to milliseconds). To timeout a visitor after 60 minutes, which equals 3600000 milliseconds, the script would read:

woopraTracker.setIdleTimeout(3600000);

Place it on its own line after the woopraTracker(); line in the JavaScript.

What is the clock or flag on the visitors list on the Live Panel next to the visitor’s name?

In order to indicate a visitor is inactive, but before their visit times out, the Woopra Desktop Client will show a timeout warning in the shape of a clock, which many call a flag, on the Live Panel visitor list view. This is an indicator that the visitor is inactive, but their visit has not yet timed out.

To control the timing of the timeout, the length of time a visitor is inactive on the site before they drop off the list, see how to set the timeout settings for Woopra.

How do I see the pictures of my visitors in the Woopra Desktop Client?

Woopra works with Gravatar-enabled sites using the Woopra WordPress Plugin to display Gravatar images in the Woopra Desktop Client’s Visitor Information. The Gravatar image is linked to the visitor’s email.

For sites offering visitors their own Profile images, the profile image can be called in using a custom parameter in the Woopra JavaScript.

Can I copy a search filter in Woopra’s Desktop Client from one site to another in my account?

Each site’s Search and Filters are unique to that site and not transferable between sites within your account. If you want to use the same search filter across multiple sites, you will need to recreate it for each site in the Woopra Desktop Client.

Can I block visitors with Woopra?

While you can identify visitors you may wish to block from your site, you cannot use Woopra to prevent visitors from visiting your site. You can note the IP Address of the visitor and block their access to your site through web hosting options, server options, or through your blog or website platform options.

If you are the webmaster of your site and familiar with your server’s programming and code, here are some references for blocking a specific visitor to your site. Use these with care to avoid blocking wanted visitors:

• htaccess guide – Deny visitors by referrer
• htaccess guide – Deny visitors by IP address
• Access Control – Apache HTTP Server
• CyberCiti – How Do I Block an IP Address on My Linux server?

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What is Woopra’s Live Chat and Live Chat Widget feature?

Woopra offers Live Chat options through the Start a Conversation option in the Woopra Desktop Client’s Live View for each visitor.

Two way chats were introduced recently and continue in beta testing. You can read more in Introducing the Woopra Live Chat Widget, and see Woopra Chat Widget Beta Testing Feedback part 1 and this topic on part 2, and dealing with a known issue with reporting offline status.

To install the Woopra Live Chat Widget:

1. Go to the Woopra Members Area > Edit Settings > Widgets for each site you wish to feature the Live Chat Widget.
2. Click the checkbox to enable the Woopra Live Chat Widget.
3. Go to the Woopra Members Area > Woopra Live Chat Settings to customize the Chat features including setting your chat avatar image for each site. You may also upload and change your chat avatar from the status options in the Woopra Desktop Client.
4. In the Woopra Desktop Client, log in and set your online status in the top right area of the left side menu where your username appears. Your options are Online, Busy, Away, and Invisible. (Due to a known bug, set your status to busy, apply, then online.)
5. Check your site to verify a small box will appear with the Woopra logo on it in the lower right corner. It should state your status.
6. To remove the Chat Widget from your site, uncheck the Woopra Live Chat Widget in the Widgets settings.

Customization of the Woopra Live Chat Widget and Chat popups will be coming in an upcoming release.

We were surprised with the many ways Woopra Members use the Live Chat feature, so we are working on improving the Live Chat and Chat Widget during the beta test phase over the next few months.

If you are having trouble with the Woopra Live Chat, see Troubleshooting Woopra Live Chat.

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How do I use the Woopra Live Chat?

To initiate a Live Chat with a visitor through the Woopra Desktop Client:

1. Go to the Live panel.
2. Choose Start a Conversation on the visitor’s history detail panel.
3. Be patient as the Woopra Desktop Client sends a JavaScript popup window through to the visitor.
4. If they agree to the conversation, a popup window will appear in the Woopra Desktop Client so you may type your message to the visitor.
5. To end the conversation, close the popup window in the Woopra Desktop Client.

Please note that currently only text exchanges are permitted. No files can be transferred. If you are having trouble, see Troubleshooting Woopra Live Chat.

To respond to a Live Chat request through the Woopra Desktop Client:

The Woopra Live Chat Widget must be enabled. See the Live Chat Widget for instructions on how to enable it.

For the Woopra Live Chat Widget to work and to chat with visitors, both incoming and outgoing, the Woopra Desktop Client must be on and you must be logged in. All logged in members using the Shared Access feature will be listed as online if their status is set accordingly. Visitors can choose to chat with any of the visitors on the list if there is more than one online agent.

1. A visitor will click the “Chat with us” widget and choose from the list of online available agents.
2. A popup alert will alert you that a visitor wishes to chat with you.
3. Click Accept or Ignore. If you do not respond, the popup will disappear after about two minutes.
4. A Woopra Notification will popup from the taskbar for each chat request. The options are to Clear, Clear & Hide, and Just Hide the notification. The Notification tracks how much time has passed since the visitor initiated the chat request. These will stay on your screen until you take action.
5. To remove the chat from the Chat menu, click X next to the Visitor name or ID number.
6. To respond to a chat request, choose Accept.
7. You will have the conversation in the Woopra Desktop Client under Chat > Inbox. The visitor will chat in a new window or tab.
8. To end the conversation, choose End Conversation in the Chat Inbox. The visitor can also end the conversation at any time from their chat window.
9. The Chat Inbox also features information on the visitor, their navigation path, and the ability to Tag Visitor and Lookup History.

On the Woopra Desktop Client under Chat is the Chat Inbox and a list of any open chats. All chats are currently saved in the Inbox. The ability to remove/erase those conversations will be coming in a future update.

Can I style or redesign the Woopra Live Chat?

We’re continuing to develop the Woopra Live Chat feature and the Woopra Live Chat Widget is in beta. Other than the following customization features, the Woopra Chat Widget cannot be customized yet.

• Name and Title: You can customize the name for the chat settings. We currently permit only one name per site, though you can change the name at any time.
• Chat Color: Click on the empty Chat Color box to initiate the color selection menu. The two rectangles to the right of the color selection menu show you the before and after color choices. Click the small globe to select the color.To add your own custom hex format color, simply type it into the Chat Color box.
• Avatar: Woopra allows you to add your own Chat Avatar to be seen on the Chat window. You can add as many as you like, with no file exceeding 4 megabytes file size. You can switch between the various avatars by clicking on them. The check mark in the corner shows the one you have chosen. These may be uploaded from the Members Area > Edit Settings > Woopra Live Chat Settings or from within the Woopra Desktop Client user status options at the top of the left side menu.

It is possible to style the Woopra Live Chat discussion area beyond the customizations in the Chat Settings. The popup window that appears to the user can be styled with CSS. See this forum post on the Woopra Live Chat Color Theme.

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How do I get more than one online agent listed in the Woopra Live Chat Widget?

You can share your Woopra stats with the number of Shared Access your plan permits. Shared Access also allows the member to be seen in the Online Agents list if their status is set to online. For information on installing the Woopra Live Chat Widget and setting the online status, see Live Chat Widget.

Is there a special code I need to make the Woopra Live Chat work?

There are no special codes required to make the Woopra Live Chat feature work. Just follow the instructions on using the Live Chat and Live Chat Widget feature. Note that there can be some issues to connecting through the Live Chat, listed in Troubleshooting Woopra Live Chat.

Can a visitor initiate a Woopra Live Chat with me?

We recently introduced the Woopra Live Chat Widget which permits the visitor to initiate a live chat. For more information, see more on the Woopra Live Chat and Widget.

How do I put the Woopra Live Chat on my site so visitors can chat with me?

We recently introduced the Woopra Live Chat Widget which permits the visitor to initiate a live chat. For more information, see the Woopra Live Chat and Widget.

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What is segmentation?

Segmentation is the method of separating or segmenting your data into groups. For instance, if you want to find out how your social media efforts are working, you can check the Analytics panel on the Woopra Desktop Client under Referrers for various social media networks and groups. To analyze specific information on a referrer or visitor, right click on them and choose Analyze to create a custom filtered report.

Many stats programs only give you the most common numbers on visitors, popular pages, and such. We are working hard to give you more control over the data you need to sift through to make decisions about your site. Beyond the segmentation features normally found, like social media, domains, search engines, etc., we just released the first version of our Custom Reports feature that allows you to control the data you want to analyze, putting control of the data in your hands.

Advanced segmentation is available with Woopra through the advanced Woopra Search Filters feature. Paid members can create a custom filter in the Filter panel of the Woopra Desktop Client and save it and apply it to the Analytics panel to drill down through the data. For more information see Woopra Search Filters.

How do I create and use the search filters in Woopra?

Woopra offers some of the most powerful data sifting search and filter tools, helping you segment your visitor data in many ways. There are three core search filter areas in Woopra: The Live Panel, Search Panel, and Analytics Panel. NOTE: Filtering (advanced segmentation) on the Analytics Panel is only available on paid plans.

Live Panel Search: You can filter the data in the Live panel of the Woopra Desktop Client by typing in the filter in the Filter Visitors form at the top of the panel. Use data:value in the filter form, such as:

browser:firefox
platform:mac
city:london
country:spain
language:french
referrer:images.google.com

Search Panel: When you explore the Search panel on the Woopra Desktop Client, you are presented with a blank screen. You have two options. Choose from a Filter previously created in the Manage > Filter panel (instructions below), or create a Quick Filter which you can create quickly by supplying some simple stats data. To clear the filter, choose the first selection of No Filters from the Search Filter drop down menu.

Analytics Search Filters: To search, filter, and segment the Analytics Panel data to only show specific data, you will need to create a filter for repeated use with the Woopra Desktop Client’s Analytics Panel in the Filters Panel:

• Click Create a new Filter at the upper right corner of the panel.
• Name the Filter so you will recognize it later in the Search drop down menu.
• Click Add to add a search filter element.
• Select your options from the drop down menus, choosing whether or not the search field contains, matches exactly, starts with, ends with, is less than, is lesser than or equals, is greater than, or is greater than or equals, then add the search data.
• Select Add again to add more search filter options.
• Select Remove to remove a search filter option.
• When the search filter is complete, select Save & Close at the upper right corner next to the Filter Name.
• The Filter will now be visible in the Search drop down list.

To edit or change a filter, choose Edit. To delete the filter from the Search Filter list, choose Delete.

To use the new filter:

1. Switch to the Analytics Panel.
2. Choose your filter from the Filter Menu at the top of the panel above the segmentation tabs.
3. The data will reload showing the filtered data.
4. Move through the various Analytics segmentation tabs to analyze the filtered data.
5. To change the date range, click the date range at the far right and choose a starting and ending date and apply the new date range to the filtered data.

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What do the colored dots on the Live Map mean?

The colored dots on the Woopra Live Map represent where the visitors arrive or move from on your site. Depending upon your Woopra Theme colors, the blue dots represent new visitors to your site. The orange dots represent returning visitors.

What are the radar blip/circles on the Live Map?

The radar blips or circles on the Woopra Live Map represent live activity on your site. The circles radiate out from the dot representing the location of the visitor identified by their IP address. When the visitor is “inactive” on the site (reading a page or filling out a form, not clicking another link), they are represented by just the dot on the map. When they take further action, the radar blips reappear.

The Woopra Live Map doesn’t show the correction location or location name of a visitor.

During the beta testing process, we used an older free geolocation database for testing purposes. We will soon be updating this with a paid service with increased accuracy. Thanks for your patience as we develop this feature.

How do I get a closeup view of a country on the map?

To get a closeup view of a country or region with the Woopra geographic map, use the scroll wheel on your mouse to zoom in for a closeup perspective. Hover over the area with your mouse and then move the wheel to zoom in for a closer view. Zoom out with the scroll wheel to view the overall perspective.

Can I put the Woopra Live Visitor’s Map on my website?

The Woopra Live Visitor’s Map is currently not available for placement on a website or blog. We have a lot of requests for that feature so we are exploring the option for future versions. There are a variety of services available online to showcase your visitor’s geo-locations on a map or otherwise.

How do I can Woopra to work with Google Earth?

You can add Woopra’s live map features to Google Earth, watching your visitors appear live on the maps in real-time. See How to See Visitors from Woopra on Google Earth for details and specific instructions.

Can I replace my desktop wallpaper or screensaver with the Woopra map?

Woopra developers are working on a way to add the live Woopra map to your computer’s wallpaper and screensaver. Stay tuned.

If you have more than one monitor, you can put the Woopra Live Map up on an additional monitor while Woopra continues to work in the background and you keep on working. We’re working on other features to make the Woopra Live Map even more flexible.

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What are Woopra’s email reports?

Woopra added Email Reports during the beta testing phase and will be totally reworking these for release soon. Woopra Members will be able to customize stats and analytic reports per day, week, or month and receive them automatically in their email inbox. Stay tuned for news and updates.

Can I change the notification sounds in Woopra?

Currently, you cannot change the notification sounds in Woopra, but we have this on the feature request list for future versions.

Why am I having problems with some Event Notification alerts?

We are working on the Event Notification feature. Some keywords, page titles, and other fields you can set for alerts and notifications are not working properly. We apologize for the inconvenience while we’re working under the hood to improve this feature even more. Thanks for your patience.

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