Frequently Asked Questions
This document is a work-in-process and includes answers to the most frequently asked questions regarding Woopra, covering these core areas.
- About Woopra
- Woopra Payment Plans
- Installing Woopra
- Troubleshooting Woopra
- Using Woopra
- Woopra Users Guide/Manual
About Woopra
Who or What is Woopra?
Woopra is a revolutionary Web analytics tool designed from the ground up to break all the rules for website statistics and monitoring. Woopra gives you the information you need to know right now about live traffic on your site. While the visitor moves through your site, you can track their path instantly.
Currently split into two services, a desktop client program and a web server application, Woopra radically decreases the load on network resources, harnessing the power of desktop processing to display graphic charts, graphics, and analysis. Woopra Plugins, which integrate Woopra’s web analytics into website and blog databases and templates, generate even more information for the webmaster or blogger about their site’s traffic and usage.
Woopra’s open API expands the potential of Woopra’s real-time data tracking and information gathering, delivering the richest library of visitor statistics in the industry. It does so within an unmatched user interface designed to be aesthetically pleasing as well as highly intuitive. However, Woopra is more than simply statistics.
Woopra puts faces on the numbers. Regular commenters and registered members become names rather than numbers, which allows tracking of individual behavior and site usage over time. An easy-to-use web analytics panel allows comparative segmentation by an innovative timeline, giving you information you need for the day, month, last month, last quarter, last year, and more. An innovative live chat feature allows instant communication between the web master and the site visitor, without the visitor installing anything, breaking the web barrier.
Woopra came out of beta in October 2009 with almost 100,000 beta testing members. We continue to develop Woopra, adding new features on a regular basis, breaking ground in advanced analytical techniques.
For more information on Woopra and the developers, see the Features and About Woopra pages.
Return to menuI want people to know I’m using Woopra. What can I do?
If you want people to know you are using Woopra, we have Woopra badges and logos for you to use in a variety of shapes and sizes. We ask that you wrap the images below in a link to Woopra.
If you are using the WordPress Plugin, there is an option for displaying a Woopra badge on your sidebar to let your users know you are monitoring their activity with Woopra.
Can I advertise on Woopra?
We are working on a variety of ways to incorporate ads into our website and Woopra applications without interfering with the look, feel, and use of the programs, while benefiting advertisers. Currently, we have a small line of text ads at the bottom of the Woopra Desktop Client. If you are interested in advertising with Woopra, please contact us to discuss advertising options.
Does Woopra have an affiliate program?
Woopra currently does not have an affiliate program, but will soon. Watch our blog for an announcement soon.
How do I keep up with Woopra news and information?
We offer a variety of ways to keep up with Woopra news and information, as well as provide community support for Woopra Members. The Woopra blog offers extensive news, tips, interviews, and examples of how to use Woopra as well as articles that help you understand more about how web analytics work and how you can make them work for you.
The Woopra Forums is another place to find news, tips, and advice from our members to help you use Woopra even better.
We also have a Woopra Newsletter which you are subscribed to automatically. The Newsletters come out when there is news and updates about Woopra. To check your subscription or unsubscribe, go to your Woopra Members area and check out the Newsletters settings.
We also offer two Twitter accounts. @woopra is for news and discussions directly with our Woopra team. If you would like to meet other Woopra Members or back channel Woopra, use the @woopramembers account. Woopra is also on Facebook and other major social service networks.
What is Woopra’s Privacy Policy?
Virtually every site on the Web tracks users via cookies, used by many web analytics programs to track visitor traffic and site usage. Until Woopra, most web analytics programs were large corporations, like Google and Amazon, which provided webmasters and owners with dated statistics. Woopra brings live statistics to any webmaster and blog owner in the world.
As a service provider we believe it is incumbent upon Woopra to provide the technology, and we rely on our clients to use it for ethical purposes. Remember, play nice. For more details, see our Privacy Policy.
How long do I have to wait for Woopra approval?
Woopra is no longer in beta, thus there are no wait times to sign up and no approvals.
I want to try Woopra before paying for it.
Woopra offers a free account called Basic for those who wish to try Woopra for free. The account is designed for personal and non-commercial websites and blogs and has a limit on the pageviews and feature options.
I want to beta test Woopra.
Woopra is now out of beta. If you would like to test drive Woopra, please sign up for our free Basic plan. If you like what you see, we would love to have you upgrade.
How much does Woopra cost?
Woopra was free of charge during the Beta testing phase. A free basic plan for non-commercial, personal sites continues to be available to test drive Woopra. A full list of our paid plans are available on our Woopra Plans page and within the Woopra Member Area. We offer a wide variety of packages including customizable options for commercial, high traffic sites, will also be available.
Are there any restrictions on which sites can use Woopra?
Woopra can be used on any site which adheres to our Woopra Terms of Service. There is a free version of Woopra available for non-commercial, personal sites.
Do you offer special discounts or free access for non-profits?
We understand the need for non-profits and those with free sites that exceed our free Basic plan to be able to use a web analytics program such as Woopra. We’re willing to discuss this with you more to explore a range of pricing options we have for high volume sites, but at this time, we have reached our quota for high volume sites for the year.
Woopra does the heavy lifting for your site’s bandwidth and data storage so you don’t have to, delivering the data fast and in real-time, which is very costly. We’re doing our best to keep our costs as low as possible, and continue to offer free accounts to non-commercial, personal sites, and we appreciate your support in making that possible for us to continue to do so.
In the future we intend to add an affiliate program that will help our users offset the cost of Woopra by referring new paying clients. We’re always open to new suggestions about ways we can jointly monetize the service enough to make it free for a greater number of users, so if you have ideas please let us know.
What happens if I change my plan?
You can change your Woopra plan at any time, however. We’ll credit your account the difference.
If you choose to upgrade your Woopra plan, the new features will begin automatically, such as the increase in pageviews, length of data storage time, and other features.
However, if you downgrade from a paid plan to the free Basic plan, your service will automatically reduce the number of pageviews permitted per month, which could result in an interuption of service if the new limit is reached. It will reset at the end of 30 days. SSL support will be automatically disabled and your account will automatically disable sharing of stats with other Woopra members. Historical data beyond the retention period associated with the current plan will be automatically deleted. Other restrictions associated with the reduced subscription plan may also be encountered.
Will Woopra show ads on my website?
No.
Will Woopra work with my WordPress.com blog?
Currently, Woopra is not available for WordPress.com blogs. They do not support JavaScript on individual free blogs. Please contact them to let them know you would like Woopra as an option, and if the demand is great enough, they may add it.
When will Woopra be out of beta testing?
Woopra left the beta testing phase in October of 2009 after a two year development phase with almost 100,000 members. It is no longer in beta.
However, for a short time we extended usage of the beta version of the Desktop Client in order to give beta testers and new users a chance to experience the full version of Woopra. When this time period ends, Woopra’s features will be set by the chosen plan’s features.
What features will be in the final released version of Woopra?
Currently, Woopra consists of the desktop client application and new Woopra Web Analytics. We’re constantly working on improving both versions of Woopra and adding new features.
The various features are listed on our Woopra Features page, and specifics as to what features are available for the various plans can be found on our
How do I subscribe/unsubscribe to the Woopra Newsletter?
The Woopra Newsletter contains updates and news about Woopra and is emailed out occasionally. When you register with Woopra, you are subscribed automatically. To check your subscription or unsubscribe, go to your Woopra Members area and check out the Newsletters settings.
In general, web statistics are the numbers associated with your website traffic. Statistics are the number of pageviews, visitors, most popular pages, most popular referrers, the core numbers people use to score their site traffic and compare it to others. Web Analytics is the process of analyzing and breaking down the data into actionable information. For instance, analyzing which of the social media web apps and tools are working for you, and which are not, so you can take action to improve your efforts in using them. Or determining the response to a specific article or ad. Or digging into the search words and keywords people use to look for content on your site and determine the success rate of such content searches. Woopra offers both core statistics and advanced analytics to help you drill down through your stats to find the data you need to help you make decisions about your website and online business. Woopra offers a free plan and a variety of paid versions with additional benefits and features. Check the Woopra Plans for updated information on your options. We offer a variety of plans, from our free Basic plan for person, non-commercial sites, to customized Enterprise plans. Each plan features a wide variety of options, including various pageview tracking levels, data retention time periods, email reports, segmentation, and a variety of other features. If you are interested in a Enterprise plan with Woopra, please contact us. For specifics on the various Woopra payment plans, go to Woopra Plans. In general, each plan offers a different pageview tracking level, data retention, email reports, segmentation, and sharing limit. All paid accounts offer ad-free use of the Woopra Desktop Client, SSL support, and subdomain tracking. If you need help choosing the right Woopra Plan, you can ask for help on @woopra Twitter account, the Woopra Forums, or Woopra’s email support. If your site’s needs exceed Woopra’s top pricing plan, please contact us so we may offer you a custom Enterprise plan for your needs. We get many requests from people who would like to customize their Woopra plan. Currently, that option is not available. We’re working hard on making the Woopra plan packages as flexible as possible to serve a variety of online needs and may expand this option in the future. Payment for Woopra’s accounts can be by major credit card and PayPal currently. Woopra offers enterprise levels plans for businesses and websites that exceed our largest public plan. Please contact us for details so we can put together a plan that will meet your specific needs. To transfer your Woopra account to another Woopra Member, please Contact Woopra’s customer support with information about both members and the site in question. We’ll handle the transfer for you. We cannot transfer credit card information, so all paid accounts must have a credit card in place for us to handle the transfer of credit to and from the two site accounts. Remember, if you would like to share your Woopra site stats with others, rather than handing over ownership of the account, use the Woopra Shared Access feature. To change your Woopra plan, go to the Woopra Members Plan page and select a new plan. If necessary, agree to the change so your credit card can be charged accordingly. No. The Woopra JavaScript should remain the same. We’ve recently revised the Woopra JavaScript to track subdomains. If your site has subdomains, please use the new version of the Woopra JavaScript and ensure Woopra is installed on every page you wish to be tracked on all the various subdomains. Woopra accepts major credit cards, including Visa, Mastercard, Discover, and American Express. You may also pay by PayPal. To add a credit card to your Woopra account, go to Woopra’s Plan packages page and select Add Credit Card. To change the credit card associated with Woopra, go to Payment Methods and Update the credit card information. To change your credit card information with Woopra, go to Payment Methods. To use Woopra, here are the steps: Woopra’s powerful analytics program runs on your computer. Called a desktop client, it is software installed on your computer which tracks your website’s statistics and activities through your active connection to the Internet. The latest version of Java must be installed on your computer before installing Woopra. Through the desktop client, you can monitor multiple blogs and websites, use the interactive components, and more. In order for Woopra to track your site’s stats, a small JavaScript must be installed on every page you wish to be tracked. The statistics of your visitors is sent to our servers where we do the heavy lifting of data storage so your site doesn’t have to carry the load. For more information on installing and running Woopra on a variety of operating systems and web publishing platforms, see our extensive Woopra Installation Guide. Woopra also offers the ability to view your website’s statistics through the Woopra Members on the Woopra site. Click Members > My Websites > View Stats for a basic live view of your website statistics. We’re working on an iPhone and mobile app versions of Woopra. Woopra will install on any website or blogging platform that accepts JavaScript code. Woopra installs similar to Google Analytics. Please check the Woopra Installation Guide for details on how to install Woopra on your website or blogging platform. If your service is not listed, please contact us or request help on the Woopra Forums. Installing Woopra on your computer only installs the program. It does not install ads outside of the desktop client, toolbars, spyware, or other programs. It does not track or monitor your computer’s activities. Optional add-ons and tools may become available for installing on your computer as third-party apps for Woopra, but these will be at your discretion. When adding a website to Woopra you are told the site is “unavailable,” this means that it has already been registered with Woopra. We only allow one webmaster account per website while allowing sharing of site statistics with other Woopra Members. Here are your options: The web version of Woopra, Woopra Web Analytics, can be accessed from the Members > My Websites > View Stats, and is automatically updated by Woopra developers. The Woopra Plugins will need to be downloaded and updated when new versions are available. When possible, upgrades for plugins, add-ons, third-party apps will be announced on the Woopra blog, Woopra Forums, or via the support site for that Plugin. If Woopra isn’t connecting: Woopra offers the ability to share your Woopra stats with other Woopra members. The Woopra Shared Access feature can be found in Member’s Area > Sharing for each of your websites. Sharing allows you to have multiple simultaneous users logged in, and each user can save their own settings, notifications and reports separately. To enable sharing: Sharing is instantaneous and each user can have as many other sites shared with them as they like, as long as the number of shares per site and plan is not exceeded. Note: On the Members Area > Settings, the Settings menu will appear different on a shared site than it does on your account. While the shared member can use a variety of features in the Woopra Desktop Client and customize some of the features for the shared site, those customizations impact the shared member, not the site owner. You can add as many websites to Woopra as you would like. Each site has its own plan. You cannot combine plans to cover more than one site at a time. You can add an unlimited number of sites to your Woopra account, paid and free as long as the Woopra Terms of Service permits. You can share as many sites with others as your Woopra account plan, and theirs, permits. In order for the desktop client version of Woopra to work on your computer, before installing, make sure you have the latest version of Java installed on your computer. The Woopra JavaScript in the Setup does not include http in the URL call for the script. This is correct. The JavaScript has been optimized to run very fast and efficiently on your site. However, some validation and site testing/debugging services and tools do not recognize the code as correct. It is correct and valid. If the warnings annoy you, just add the http to the script’s URL. It will not impact the script. The Woopra API key is used for third-party plugins and add-ons to Woopra. You can find it on the API Key page in the Woopra Members setting area. If necessary, you can change your Woopra API key at any time. If you do so, make sure that all plugins and add-ons are updated with the same API key. To install Woopra so it will track subdomains, add the Woopra JavaScript for tracking subdomains to every page on your site you wish tracked. The Woopra WordPress Plugin is designed to work with WordPress self-hosted, single version installations. It has built-in features to allow you to customize Woopra from within the WordPress Administration Panels. You can add similar customization within the Woopra JavaScript. See the Woopra Developers page for more information and details. Check out the Woopra API for information on creating more custom features for various website and blog platforms and third-party applications. Woopra currently does not support redirects. To ensure your site’s data is tracked by Woopra, the destination URL must be registered with Woopra. We are exploring possibilities with redirection in future versions, so stay tuned for news. If you are using subwebs or subdirectories on your site, and you own the root domain name, Woopra will work normally. Subwebs are sites where a company owns the root domain name, and users have sites on subdirectories within the service, such as CafePress. Woopra will currently not track domain subwebs or subdirectories, such as Woopra can only track visitors and events on a page where the traffic occurs. If a page features content within a frame or iframe, Woopra cannot track the activity within the frame or iframe unless the Woopra JavaScript is installed within that content according to the Woopra Installation Guide. Only sites and domains registered with Woopra can be tracked. If the frame or iframe content is off-site from a non-Woopra Member site, Woopra cannot track the activity on the off-site content. Woopra’s JavaScript has been thoroughly tested and found to be light and small with little burden on your site, less than Google Analytics and other similar scripts. The data is sent to Woopra’s servers, so the heavy lifting is done by us, not your site. The Woopra Desktop Client uses your computer’s CPU to crunch the data which is retrieved from the Internet live, so your computer uses it’s resources, not your website, to process and analyze the data. Many mistakenly believe that Woopra is slowing down their website as it is the last thing seen in the browser’s status bar. To install the Woopra Desktop Client to your computer: The Woopra Desktop Client currently works with Windows, Mac, and Linux systems, though many have Woopra working on Ubuntu. The basic requirements to install the Woopra Desktop Client include: As with all software, the more powerful and fast your system and Internet connection, the faster will run. To uninstall the Woopra Desktop Client, use the Woopra Uninstaller that came with the installation, or use Add/Remove Programs from within your operating system. If you are behind a firewall, you must set up the firewall to permit Woopra access. Please check your firewall to ensure port 11228 is open for Woopra. If you are connecting through a company or school, ask your technical support staff to open that port. If they cannot, you can still access your Woopra stats through the Woopra Web Application. To add a port, here instructions for various operating systems. Alerts from Event Notifications will continue to popup from the System Tray. To exit and close down Woopra, choose File > Exit from the Menu, or Right Click on the system tray icon and choose Exit. Woopra can be installed on all recent versions of Windows, Mac, and Linux. The latest version of Java must be installed on your computer before installing Woopra. See the Download Woopra page to download various versions of Woopra. We are working on finalizing the Woopra API and its documentation. The first draft of the Woopra API is out and ready for exploration. Also check out our information on customizing the Woopra JavaScript in the Woopra Developers page. We are in the process of developing a Woopra iPhone application and expanding that to Blackberry and other mobile platforms. Stay tuned for news. The Woopra API is now out and soon there will be a variety of third-party apps and plugins available for Woopra. They will be listed and referenced on the Woopra Installation Guide. If you are using a Woopra third-party app or plugin, please contact the author or company responsible for the application or Plugin. We’ll do our best to help you in the Woopra Forums, but we’re not always able to answer questions on their behalf. If you are using the Woopra WordPress Plugin or one specific to your website or blogging platform, please contact the author or host for your inquiries. Remember, you can also use the manual installation method for Woopra. Your question is always welcome on the Woopra Forums and @woopra Twitter account, but here are some things to try first. Woopra’s desktop client has been tested thoroughly on a wide variety of operating systems. If you are having problems installing Woopra, please leave us a detailed message in the Woopra Forums so we can help you. Woopra’s Desktop Client requires the latest version of Java. Please check the Woopra Installation Guide for details on updating Java. The Woopra Desktop Client is built with Java, thus requires the latest version of Java installed and updated on your computer in order to work. Woopra is one of the most advanced and graphically compelling programs developed with Sun Microsystem’s Java. The Woopra Desktop Client installed on your computer is designed to require very little hard drive space and consume little memory to run its full graphics. However, it does require the latest version of Java, and we recommend at least 1 gig of RAM to use Woopra’s real-time functionality along with other programs and your operating system. If your computer has less than this recommendation, you may experience some system slow downs when using Woopra. If you are experiencing a slow response to Woopra’s live, real-time data, this could be due to your system having a slow bandwidth access port as well. The faster your Internet access, and the faster your computer, the faster Woopra’s real-time response time may be. To check your activity level, check your Woopra Plan activity for each site. To upgrade your plan so Woopra can continue to track your site’s activity, go to the Update Plan page. Twice a week, Woopra updates its servers in order to update the underlying code and make feature improvements. During these very brief updates, Woopra will not be accessible. Wait a few minutes and you will be able to log back in. Thanks for your patience. Woopra tracks individuals as they visit your site. However, like most web analytics programs, Woopra cannot track the following: If the visitor does not have Javascript enabled, Woopra will not see them. The majority of web users have Javascript enabled. Also check your Excludes to ensure you haven’t excluded them from being visible to Woopra. Woopra rarely updates the Woopra JavaScript, however, we do sometime add feature to it. Check the Woopra Setup for more information and the Woopra Developers page for information on customizing the Woopra JavaScript. If an update happens, all will be notified via email, blog, and Twitter. Tracking Flash in Woopra requires additional action with the Woopra JavaScript Setup. If your site is using Flash extensively as content:Woopra Payment Plans
How much does Woopra cost?
I want to know more about Woopra’s paid plans.
You can find information and details on the various Woopra paid plans on our Woopra Plans page.What is the difference between the various Woopra plans?
Can I pay only for the features I want to use?
What payment options are available for Woopra?
I need a bigger plan than Woopra offers. Do you have enterprise level plans?
How do I transfer my Woopra account to another Woopra Member?
How do I change my Woopra paid plan?
Will I have to change the Woopra JavaScript if I change plans?
Woopra won’t take my credit card.
How do I change my credit card information?
Installation
Where do I start to install Woopra?
Does Woopra run on my computer or my website?
Which website or blog platforms will Woopra work with?
What installs with Woopra on my computer?
Adding a site, it’s listed as unavailable. What do I do?
www.example.com/subfoldername, and you are not the owner of the root domain, you cannot register such a site. See information on subwebs and subdirectory sites for more information.How do I upgrade Woopra?
Woopra, the desktop client software, automatically upgrades itself when you log into Woopra. We will make announcements about updates and upgrades on our Woopra blog and on @woopra on Twitter reminding you to log out and then sign back in to automatically activate the update.Woopra isn’t connecting.
Can I share my Woopra stats with others?
How many websites can I register with Woopra?
How many sites can I track through Woopra?
I need help with Woopra. Where do I find Woopra support?
Woopra currently offers free support within the Woopra Forums, via our Contact form, and on Twitter @woopra. For specific help, please search first, and if cannot find the answers you need, please leave a comment in the appropriate Forum section:
How do I get Woopra to work with my site?
The Woopra Installation Guide provides information on installing Woopra for most popular website and blogging platforms manually, or with a third-party plugin.The Woopra JavaScript isn’t right. Where is the http?
Where do I find the Woopra API key?
How do I install Woopra so it will track subdomains?
Which is better, using the Plugin or manually installing Woopra?
Will Woopra track redirects?
Will Woopra track subwebs or subdirectories?
www.example.com/subfoldername. However, Woopra will track subdomains, such as sudomain.example.com. If you are using a site which features subwebs, consider requesting subdomains as an alternative.Will Woopra track visitors and events within a frame or iframe?
How much server and bandwidth resources does Woopra take? Will Woopra slow down my site?
How do I install the Woopra Desktop Client on my computer?
What are the requirements to install and run the Woopra Desktop Client?
How do I uninstall the Woopra Desktop Client?
I’m having trouble with my firewall. What port does Woopra use?
How do I make Woopra minimize to the system tray?
In Windows, to minimize Woopra to your taskbar, click the Minimize tab on the Woopra window, and it will minimize to the taskbar and remain active. If you click on the X tab at the top right corner of the window, it will close the window, but Woopra will terminate-stay-resident and minimize, working in the background and accessible through the Woopra icon in the System Tray.I don’t use Windows. Will Woopra work for me?
Where is Woopra’s API documentation?
Can I use Woopra with my iPhone, Blackberry, or other mobile device?
What third-party apps and plugins are available for Woopra?
What do I do if my third-party app and/or plugin for Woopra isn’t working or shows errors?
Troubleshooting Woopra
Woopra isn’t working, what do I do?
</body> HTML tag.Woopra will not install/work on my computer.
Why do I have to install Java to use Woopra on my computer?
Woopra slows down my computer. What should I do?
Why did Woopra stop counting my visitors?
Woopra’s free Basic plan has a monthly limit of 30,000 pageviews per website. Other plans have their own limits. If your account has exceeded the limit, Woopra will stop tracking visitors until the next cycle restarts.Why can’t I log into Woopra?
What will Woopra not track?
My friend says he is on my site but I don’t see him. Why can’t I see visitors on my site?
How often does Woopra update the JavaScript?
My site is Flash-based. How do I use Woopra to track Flash events?
<!-- Woopra Analytics Code --> <script type="text/javascript" src="//static.woopra.com/js/woopra.v2.js"></script>
<script type="text/javascript"> woopraTracker.track(); </script>
See Macromedia Flash Support Action Scripts for information.
For the occassional use of Flash, you can set the Woopra JavaScript to track a specific page:
<script type="text/javascript" src="//static.woopra.com/js/woopra.v2.js"></script>
<script type="text/javascript">
woopraTracker.track("/directory/page1.html", "My Page Title");
</script>
Woopra’s Live Chat doesn’t work for me.
We’ve done extensive work to ensure the Woopra Live Chat works across as many operating systems and browsers as possible, however, the Live Chat may not work in every instance.
Here are a few of the limitations of the Woopra Live Chat:
- The visitor leaves the page or site before the Live Chat popup window arrives, thus missing the request.
- Slow bandwidth slows the initiation of the Live Chat popup window.
- The visitor’s browser is not updated to handle such requests.
- The visitor’s browser blocks all popups and/or JavaScript requests.
- The visitor has JavaScript disabled.
- The visitor’s browser has been updated to a version that may not work properly with Woopra’s Live Chat.
My Woopra Desktop Client’s Dashboard panel is empty. Where did My Keywords, My Pages, etc. go?
The Woopra Desktop Client’s Dashboard panel shows a summary of the day’s activities. If you look at the Dashboard at the moment your time zone switches days, it will appear blank until new activity is tracked.
If the day turn over doesn’t match your time zone, please adjust the Time Zone to your correct settings.
I have multiple sites I’m tracking with Woopra. Why are some working and one isn’t?
You may have multiple websites within a single account on Woopra, but each website is tracked individually. Here are some things to try to determine why one or more sites might not be tracking and working with the other sites are:
- Verify the Woopra JavaScript is correct and updated.
- Verify the Woopra JavaScript is placed on every page you wish to track in Woopra.
- Validate your site for errors which may interfere with Woopra’s JavaScript.
- Check your Woopra Plan level to see if you’ve passed the limits of your Plan.
Using Woopra
How do I use Woopra?
Woopra is now out of beta and open to everyone, no invites or special codes required. Sign up for Woopra to start the process. An approval notification will be sent by email. At that time, you will be instructed on activating your account and how to download the program and appropriate Woopra Plugins for your website. More information on how to install Woopra is found on the Woopra Installation Guide.
If you are unfamiliar with how web analytics work, here is a short step-by-step basic guide to the various panels and features of Woopra, though it’s easy, so explore on your own and come back to this Woopra FAQ page to get more answers to your questions, and don’t forget to visit the Woopra Forums for more answers and to ask questions.
Home
The Home panel in the Woopra Desktop Client features the latest news from Woopra and the gateways to your account’s sites.
On the left side is a list of your account sites. You have the option to Sign Out from Woopra, or connect or disconnect your sites from within the Desktop Client. The connected sites will appear in tabs across the top of the panel. To access them, click the tab.
We recommend that if you are tracking multiple sites, you connect only those which you want to track live at that moment, leaving the rest disconnected. Woopra will continue to track and store activity on your site, but this saves CPU load and reduces the load on your Internet Provider bandwidth, if you are working with a slow Internet connection.
Webmaster Tools is a new feature that allows you to easily access a few popular webmaster tools such as testing a site in Alexa, Google PageRank, and Whois Lookup.
You can use the Webmaster Tools from the Home panel or imitate a lookup with one of them from the Dashboard Panel’s Right Click menu. We’ll be adding more access to these features from within the Woopra Desktop Client in future versions.
Preferences
At the very top of the Woopra Desktop Client is the traditional File, View, Tools, and Help menus. We will be adding more to these in the future, but here is the current options and preferences available:
File: You can choose:
- Sign out
- Close (minimize Woopra)
- Exit (quit the program)
View: Offers a Full Screen viewing option for some operating systems.
Tools: Offers Options to set some Woopra preferences such as the User Interface, Connection, and General options.
- User Interface: The User Interface preference currently offers the option to set the font for the Woopra Desktop Client. This is a new feature and does not work for all operating systems at this time.
- Connection: The Connection preference currently includes proxy settings for Woopra. They include Socks Proxy and HTTP Proxy, if necessary. Few Internet Providers use proxy settings in this fashion, so check with your Internet Provider if you are having connection issues and are using an older Internet connection service.
- General: The General preferences currently include:
- Log me in automatically when Woopra starts.
- Exit when I close Woopra.
- Start Woopra on Windows Startup.
Check the appropriate checkbox to enable or disable these options
Woopra Menu
The Woopra Menu consists of the sidebar along the left side of the main screen of Woopra. At the top, below the site tabs, are the following features:
- Quick Stats: A rotating series of summary stats with averages and other calculations.
- Website Date: Displays the date and time of the website you are viewing.
- Live Stats Counter: The Live Stats Counter displays the total number of live visitors on your site. Behind it is a chart displaying minute by minute measurements of your live visitors. The numbers to the side help estimate the bar measurements. At the top is the peak visitors for the time measured.
- Key Totals: Below the Live Stats Counter is the Key Totals for your site’s traffic, displaying the total Alltime Visits representing your visitors to date, Total Visits representing your unique visitor count, and Today Pageviews, representing the total pageviews for the day.
- The Menu Area: The menu area consists of three sections currently, the Menu for the key features of Woopra, Reports for reports and analytics, and Manage for customizing and managing Woopra features and functions.
- Ad line: At the bottom of the Woopra Desktop Client is a small line of text currently featuring single line text ads and quotes.
Listed below are the specifics and details of the various Menu features of Woopra.
Dashboard
The Dashboard panel in the Woopra Desktop Client provides a summary of general key information you need to know about your site’s statistics. Much of the data displayed on this panel features right click options for you to analyze and dig deeper into the data. It displays these features:
- Overview chart of the day’s visitors, visits, and pageviews. The top chart of the overview displays average visits (Avg Vts), average pageviews (Avg Pvs), total visits (T Vts), and total pageviews (T Pvs) by hour of the day. The chart below it displays Visitors, Visits, and Pageviews by date, giving you an instant view of your day-to-day recent traffic levels.
- My Pages features the most popular pages on your site. The pages are listed by the most popular from the top down, showcasing the title of the page, the URL, and the number of pageviews.
- My Referrers lists the most popular referrers with the Top Referrers tab and the Referrer Types sending traffic to your site today. The lists showcase the referrer site and the number of visits and pageviews today.
- My Searches displays the most recent search engine queries to your site. The list features the most recent search queries with the referring search engine icon to the left and the URL of the search engine listed below, and the time and date of the search.
- My Keywords displays the most popular search terms in a keywords “cloud” used to search your site today, and highlights keywords when they are being used live. The most frequently searched keywords are featured in large fonts at the top.
- Geography showcases the most popular visitor countries for your site. The countries are listed over a background of the Woopra Live Map and are shown from the largest number of visitors from that country along with count of the visitors and pageviews.
Live
The Live panel in the Woopra Desktop Client provides a summary of the live activity on your site. Next to the menu title is a live count of your site visitors.
Three core areas are featured on the Live panel, and includes right click options.
- Geographical Live View offers a small map of the live activity on your site, which can be expanded to fill the screen with the red arrow in the upper right corner. Radar blips show activity when it happens. Blue dots represent new visitors, and orange dots are your returning visitors. You can customize the map to add a logo or name in the Manage > Customize Map Options.
- Live Activity is tracked below the map, showing by default a list of the visitors currently on your site. Next to their Visitor ID or name is a flag representing their country. After the visitor number is a number in parentheses representing the number of pages visited during this visit. When a visitor registers or comments, submitting their name and information voluntarily to the site, their Visitor ID number becomes their name or username.
The Live Activity area can be filtered by Visitor, Countries, Pages, Referrers, Platforms, and Browsers. - Visitor Details on the right showcases all the live visitor data, changing with visitor activity. To restrict the “movement” as the visitors come and go from your site, select the Visitor ID Number or Name in the left Live Activity area and the Visitor Details will filter to only that visitor. To return to the unfiltered view, delete the new filter in the Filter Visitors form at the top.
- The Visitor Details area can be arranged by Visitor Details, Visitor Navigation, and Visitor History, and Location on the Map, giving the webmaster the ability to customize the live stream of data to meet their needs.
Tag Visitor allows the webmaster to apply a tag to that visitor to track through Woopra’s various filter and custom reports and analytics. See How to use Woopra Analytics for more details and information.
Start a Conversation is the button that initiates the Live Chat feature, allowing the webmaster to chat live with a visitor on the site. For information on using the Woopra Live Chat, see How do I use the Woopra Live Chat. For information on customizing the look of the Woopra Live Chat, see How to Style the Woopra Live Chat.
Filter Data: The data in the Live panel can be filtered using the Filter Visitors form at the top of the panel with a magnifying glass next to it. Enter search filter in the form of data:value. Here are some examples:
browser:firefox platform:mac browser:safari city:london country:spain language:greek referrer:google referrer:google.com.pk referrer:images.google.com referrer:woopra.com
To remove the filter, delete the filter in the filter form.
For more permanent filters and searches, see Using Woopra Search Filters and Using Woopra Filters.
Search
The Search panel in Woopra greets the webmaster with a blank screen, ready to filter the visitor data to meet their needs.
The top choice on the Search Filters form is No Filters, which you can use to clear out all filters and start over.
Filters are created in the Manage > Filters panel, and you can choose repeatedly from created filters to process your data as you desire. To add a Filter, choose Add a New Filter from the Search Filters form.
Woopra’s Search also offers Quick Filters. Click the drop down arrow next to it and a form will drop down for you to fill in the search/filter data, such as country, city, IP address, visitor ID, visitor name, browser, platform, screen resolution, page URL or title, and referrer or keywords. Click enter to initiate the Quick Filter search. Click on any “linked” data to drill down the filter to that information, such as clicking on a specific visitor ID number, screen resolution, browser, city, or other detail.
Quick Filters are saved to the Search Filter list with a number until Woopra is restarted. Select from the drop down menu one of the Quick Filters to return to previous filtered searches.
Calendar
The Calendar is a new feature to Woopra, still in the process of development. Currently, it offers a monthly view of your blog stats in a calendar.
You can view the stats summary for the day, week, or month. The calendar also provides a summary for the specific day of the week. Under the week days name, you will see a total for that month’s “Mondays” or “Tuesdays” to give you a different view of your stats.
Reports > Analytics
The powerhouse area of the Woopra Desktop Client is the Analytics panel. Here, you can drill down through the segmentation feature, your site’s visitors and traffic data broken down into segments for analysis. Woopra offers some set analytics segmentation data, and the ability to right click on much of the data in the other panels to analyze the data, plus the ability to create Custom Analysis based upon data you collect from your visitors, as set by customizing the Woopra JavaScript.
To create a custom report from much of the data found on the Dashboard and Live panels of the Woopra Desktop Client, right click and choose Analyse. This will create a custom analytical report under Manage > Analytics which you can refer to over and over again or delete.
The default segmentation areas are Visitors, Systems, Pages, Referrers, and Searches. There are subsets of segmentation under each section. Click the drop down arrows on the charts to expand them, and hover over the data to see date and stats information.
The Custom Analysis tab under Analytics is new and provides the option to customize your own data segmentation. It includes by default Tagged Visitor. Events by Name is the list of Custom Reports. The resulting analysis can be sorted by visitor, visits, or pageview information. To create your own Custom Report:
- Choose Add Analysis.
- In the popup window, add a name for the Custom Analysis.
- Choose the type of data to analyze: Custom Events or Custom Visitor Data as set in the Woopra JavaScript.
- Enter the data key you wish to analyze, such as the email, posts, IP addresses, or other visitor data.
- Click Add Analysis to save the Custom Analysis.
For more information, see the Woopra Developers page.
The Export Data feature is available on most Analytics panels. It is featured at the bottom right corner of the panel. To use it:
- Choose the segmentation you wish to export or create a search filter to customize the data.
- Click Export Data.
- Give the data a unique name and store it in an easy-to-find location on your computer.
- The file is in CVS form, ready for you to import into any spreadsheet or database, or other program for further analysis and reference.
Manage
The Manage section of the menu contains the customization features for Woopra’s data charts, maps, and displays, and analytics.
Filters: Filters are search filters you can create to use over and over again with Woopra’s data for your site. To create a Filter:
- Click Create a new Filter at the upper right corner of the panel.
- Name the Filter so you will recognize it later in the Search drop down menu.
- Click Add to add a search filter element.
- Select your options from the drop down menus, choosing whether or not the search field contains, matches exactly, starts with, ends with, is less than, is lesser than or equals, is greater than, or is greater than or equals, then add the search data.
- Select Add again to add more search filter options.
- Select Remove to remove a search filter option.
- When the search filter is complete, select Save & Close at the upper right corner next to the Filter Name.
- The Filter will not be visible in the Search drop down list.
To edit or change a filter, choose Edit. To delete the filter from the Search Filter list, choose Delete.
Notifications: Notifications, often called Event Notifications, are alerts to specific activity on your website. With the Woopra Desktop Client running on your computer, when specific criteria in the Event Notification is met, an alert will popup from your operating system’s taskbar.
Event Notifications can include: Visitor ID, IP Address, Visitor Tags, Country, City, Page URL, Page Title, Downloads, External/Outgoing Links, Referrer URL, Browser type, Platform type, Language, Screen Resolution, and Custom Visitors and Event Data. You can customize the alert to include various visual clues, text, and/or sounds.
To be alerted any time a visitor arrives on your site:
- Create a new Event Notification.
- Name the event.
- Click Apply Notification.
Customize Map: We will be adding more customization options to the Woopra map, but currently, you can choose your website’s logo as Simple Text or an Image Logo linked to an image uploaded to a website or image storage location online. You can also choose to show visit information or show animation on the Woopra Live Map.
Exclude Visits: You can exclude activity to your site from being tracked in the Exclude Visits option. You can exclude visitors by ID, Visitor ID or Visitor IP. We will be expanding these options soon.
Woopra Customization Options: Other Woopra Desktop Client customization options can be found on the site tab by clicking on the drop down arrow next to the site name. They include:
- Name Change: Change the name of the site on the tab.
- Change Theme: Choose from the pre-loaded Woopra Themes to change the colors of the Woopra Desktop Client. The various color themes can make Woopra easier to read and see, or help you to identify which site you are currently viewing. Each site can have its own color theme.
- Launch Woopra Theme Editor: You can change the color themes of each site in Woopra, and even share your creative designs with other Woopra members.
Woopra Member Area Guide
The Woopra Members area is the central control panel for Woopra. The following is a list of the options controlled through the Woopra site Members area, and other areas on the site you may need to know (Note: Most of these can only be accessed by registered members):
How do I set the time zone in Woopra?
To change or set the time zone Woopra uses for your site in the Woopra Desktop Client or Woopra Web App, go to Time Zone in the Woopra Members settings.
The times are in a drop down menu, covering the world’s time zones. Woopra will help you estimate your time zone, but if you are unclear as to your site’s time zone or your time zone, see Time and Date World Clock.
How do I change my site’s domain name in Woopra?
To change the URL or domain name of the website you wish to track with Woopra, go to Rename Host and enter the new hosting domain for your website and re-enter your password to confirm the change. This can not be undone, so use caution.
Be patience as Woopra’s servers update the change. If you do not see a change or visitors tracked on your site within 48 hours, please Contact us for help.
I need to move my site to another host. Will Woopra move with me?
If you move your blog from one web host to another, Woopra will track the change as long as the blog address (URL) does not change. If you change the address, use the Rename Host option in the Woopra Members area to change the domain name of the site you wish to track.
How do I change Woopra’s site settings for my account?
To change the settings for the site(s) you are tracking with Woopra, go to Woopra Members and choose the Woopra Site Settings for the site you wish to change.
For accounts tracking multiple sites, you can easily change between sites in the Woopra Site Settings area by clicking the Account Settings – Website Settings drop down menu and changing the site domain name.
How do I change my password in Woopra?
To change your Woopra password at any time, go to Password in the Woopra Members settings.
I’ve lost my Woopra password. How do I get a new password?
If you are unable to remember your password or username, visit our Woopra Login page and click Forgot Password.
If you have forgotten your email address:
- Leave us unique note on a page of your website to indicate you are the owner of that site (you can remove it later).
- Contact us with the link to the page and as many details as possible to help us determine if this is your account.
- We will reply with the information you need to know to access your site.
How do I reset my stats to zero in Woopra?
To reset your statistics to zero in Woopra, go to Reset Stats in the Woopra Member Site Settings.
NOTE: Resetting your Woopra stats to zero is permanent. You will not be able to restore your historical stats after resetting.
How do I delete my Woopra account?
To delete your Woopra account:
- Delete the associated websites from your account one by one.
- Remove the Woopra JavaScript from your site’s pages.
- Delete your Woopra account.
How do I connect, disconnect, and re-connect Woopra’s tracking of my various websites in the Woopra Desktop Client?
Many Woopra members tracking multiple sites in Woopra wish to save Internet provider bandwidth and save some CPU load. One way of doing so is to limit the sites the Woopra Desktop Client is actively tracking at any one time. Woopra will continued to track and store your sites’ data without the Desktop Client running. You can re-connect your site in the Desktop Client at any time to check out the live activity or do analytic research or analysis.
To disconnect your site from active tracking within the Woopra Desktop Client, go to the Home panel on Woopra (the house icon) and choose “Disconnect.” To connect your site back to Woopra’s live tracking, choose “Connect.”
To automatically connect or not connect the sites you are tracking with the Woopra Desktop Client upon start, check or uncheck the Auto Connect option for each site.
I’d like to share how I use Woopra on the Woopra blog.
We are always looking for examples of how our members use Woopra. If you would like to offer your story to share on our Woopra blog, email Lorelle at Woopra.com for details.
If you have published an article or review about using Woopra, please let us know as we share those with our Woopra Members and on our Woopra Twitter account @woopra.
Who can see my website stats?
Only those registered to view the stats on your site through Woopra can see your blog stats, unless you share your Woopra statistics with another Woopra member with the new Woopra Sharing Access. We are developing Plugins and add-ons to allow you to integrate some of your Woopra stats within your web design. Shared access is limited to the number of shared sites your Woopra plan covers.
Can I merge multiple sites into one Woopra site to track their combined stats?
Currently, you cannot merge multiple sites into a single Woopra trackable site so they appear together as one in a site tab in the Woopra Desktop Client or Web App version. You may only track one site at a time, though you can track subdomains within a single site.
Can I export the data to a spreadsheet or database?
From the Analytics panel on the desktop client version of Woopra, check the Export button in the upper right corner of most tab panels to export the data to a CVS text file, which can be used with any spreadsheet or database program. See How to Export Data With Woopra for instructions.
How do I export the data from Woopra?
Currently, you can only export the data from Woopra in CVS form from most of the Analytics panels. We will be expanding this feature in future updates. See How to Export Data With Woopra for instructions.
How do I export my Woopra data to another stats/analytics program?
Currently, other than through the traditional analytics export in CVS format, you cannot export Woopra’s data directly to another statistics or analytics program. For more information and details, see How to Export Data and Analytics from Woopra.
How do I import data from another analytics or stats program into Woopra?
You cannot currently important your analytics or stats data from another program into Woopra.
Does Woopra track subdomains?
Woopra permits subdomain tracking on all Woopra plans. To install Woopra so it will track subdomains, add the Woopra JavaScript for tracking subdomains to every page on your site you wish tracked.
Does Woopra track Flash events and actions?
Woopra is working on techniques to improve the tracking of Flash events and actions. See these tips for working with Woopra and Flash.
How do I tag visitors?
Visitors to your site can be tagged through the Woopra Desktop Client. In the Live panel, choose Tag This Visitor from the visitor panel on the right. The tag information is stored on our servers, linked to the IP address stored in the visitor’s cookies. If the visitor clears their cookies, this data is lost.
Tagged visitors can be analyzed in Woopra Analytics and Custom Reports.
The Woopra Developers page has information and examples for tagging visitors from within the Woopra JavaScript, which you can customize to meet your site’s needs.
Auto-tagging is currently being tested only in the Woopra WordPress Plugin. We’ll be adding a variety of tagging options in the Woopra Desktop Client in future versions.
How does the Visitor ID number become the visitor’s name?
When a visitor registers with a website or blog, or leaves a comment, they voluntarily submit their name or username and visitor details which are stored in a browser cookie on their site. Woopra pulls that data into the Desktop Application, Woopra Web App, and other third-party plugins or add-ons and changes the Visitor ID number to their name. Instead of tracking Visitor #29951438, you are tracking Sally Anderson through your site.
If the visitor clears or deletes their browser cookies, or logs in from a different computer or IP address, the cookie information is gone or may be different from the original information, and Woopra will once again track them by their Visitor ID number. Sites using customization features with the Woopra Developers options in the Woopra JavaScript may be able to pull registered user data from their site’s database, overcoming the limitations of cookie-based data.
How do I stop tracking my own visits to my site?
To exclude your own site visits from being tracked with Woopra, use the Manage > Exclude options on the Woopra Desktop Client.
You can exclude visitors by IP Address, Name, or Visitor ID.
We currently do not have an option to “batch block” visitors from Woopra, such as visitors from your company, a country, or other group IP addresses.
How do I control the timeout or length of time Woopra tracks visitors on my site?
When a visitor opens a page or tab to your site, they may be acting immediately upon the information on the site, or it might be sitting in a tab in the background of the browser, awaiting attention. This open tab might sit in a browser for minutes, hours, days, weeks, even months. Unfortunately, Woopra can’t read minds yet, and this aspect of web usage is still new, so we don’t have any information to gather from such usage of your site’s content.
Meanwhile, when the visitor opens and closes their browser, or views the page without closing it, Woopra tracks the live interaction within your site’s web pages as a return visit.
At first, many thought reports of Woopra monitoring visitors for days on end was a bug, but it’s Woopra working right. In the discussions, we decided to give Woopra members the right to set the timeout settings themselves to determine how long is “long enough” for a visitor to visit a web page.
To set the timeout in Woopra, add the following to the Woopra JavaScript:
woopraTracker.setIdleTimeout(time in milliseconds)
The timeout settings is in milliseconds (1 second =1000 milliseconds – see CalculateMe to convert seconds to milliseconds). To timeout a visitor after 60 minutes, which equals 3600000 milliseconds, the script would read:
woopraTracker.setIdleTimeout(3600000);
Place it on its own line after the woopraTracker(); line in the JavaScript.
How do I see the pictures of my visitors in the Woopra Desktop Client?
Woopra works with Gravatar-enabled sites using the Woopra WordPress Plugin to display Gravatar images in the Woopra Desktop Client’s Visitor Information. The Gravatar image is linked to the visitor’s email.
For sites offering visitors their own Profile images, the profile image can be called in using a custom parameter in the Woopra JavaScript.
Can I copy a search filter in Woopra’s Desktop Client from one site to another in my account?
Each site’s Search and Filters are unique to that site and not transferable between sites within your account. If you want to use the same search filter across multiple sites, you will need to recreate it for each site in the Woopra Desktop Client.
While you can identify visitors you may wish to block from your site, you cannot use Woopra to prevent visitors from visiting your site. You can note the IP Address of the visitor and block their access to your site through web hosting options, server options, or through your blog or website platform options.
If you are the webmaster of your site and familiar with your server’s programming and code, here are some references for blocking a specific visitor to your site. Use these with care to avoid blocking wanted visitors:
- htaccess guide – Deny visitors by referrer
- htaccess guide – Deny visitors by IP address
- Access Control – Apache HTTP Server
- CyberCiti – How Do I Block an IP Address on My Linux server?
What is Woopra’s Live Chat feature?
Woopra offers Live Chat options through the Start a Conversation option in the Woopra Desktop Client’s Live View for each visitor.
Currently, the Woopra Live Chat is initiated by the webmaster only. We are working on features to permit two-way communication, with plans for a widget on your site to invite visitors to initiate the live chat with the webmaster. We’ll announce this feature soon.
We were surprised with the many ways Woopra Members use the Live Chat feature, so we are working on improving the Live Chat over the next few months.
If you are having trouble with the Woopra Live Chat, see Troubleshooting Woopra Live Chat.
How do I use the Woopra Live Chat?
To initiate a Live Chat with a visitor through the Woopra Desktop Client:
- Go to the Live panel.
- Choose Start a Conversation on the visitor’s history detail panel.
- Be patient as the Woopra Desktop Client sends a JavaScript popup window through to the visitor.
- If they agree to the conversation, a popup window will appear in the Woopra Desktop Client so you may type your message to the visitor.
- To end the conversation, close the popup window in the Woopra Desktop Client.
Please note that currently only text exchanges are permitted. No files can be transferred. If you are having trouble, see Troubleshooting Woopra Live Chat.
Can I style or redesign the Woopra Live Chat?
We’re continuing to develop the Woopra Live Chat feature. Currently, the following customization features are available:
- Name and Title: You can customize the name for the chat settings. We currently permit only one name per site, though you can change the name at any time.
- Chat Color: Click on the empty Chat Color box to initiate the color selection menu. The two rectangles to the right of the color selection menu show you the before and after color choices. Click the small globe to select the color.To add your own custom hex format color, simply type it into the Chat Color box.
- Avatar: Woopra allows you to add your own Chat Avatar to be seen on the Chat window. You can add as many as you like, with no file exceeding 4 megabytes file size. You can switch between the various avatars by clicking on them. The check mark in the corner shows the one you have chosen.
It is possible to style the Woopra Live Chat beyond the customizations in the Chat Settings. The popup window that appears to the user can be styled with CSS. See this forum post on the Woopra Live Chat Color Theme.
Is there a special code I need to make the Woopra Live Chat work?
There are no special codes required to make the Woopra Live Chat feature work. Just follow the instructions on using the Live Chat feature, and note that there can be some issues to connecting through the Live Chat, listed in Troubleshooting Woopra Live Chat.
Can a visitor initiate a Woopra Live Chat with me?
Currently, the Woopra Live Chat is only one direction, initiated by the webmaster. We may be adding site initiated chat options in future versions.
How do I put the Woopra Live Chat on my site so visitors can chat with me?
The Woopra Live Chat feature is currently only available one-way, through the Woopra Desktop Client to the visitor. We are exploring options for adding this feature in future versions.
What is segmentation?
Segmentation is a new feature in Woopra. Simply put, it is the method of separating or segmenting your data into groups. For instance, if you want to find out how your social media efforts are working, you can check the Analytics panel on the Woopra Desktop Client under Referrers for various social media networks and groups. To analyze specific information on a referrer or visitor, right click on them and choose Analyze to create a custom filtered report.
Many stats programs only give you the most common numbers on visitors, popular pages, and such. We are working hard to give you more control over the data you need to sift through to make decisions about your site. Beyond the segmentation features normally found, like social media, domains, search engines, etc., we just released the first version of our Custom Reports feature that allows you to control the data you want to analyze, putting control of the data in your hands.
How do I create and use the search filters in Woopra?
You can filter the data in the Live panel of the Woopra Desktop Client by typing in the filter in the Filter Visitors form at the top of the panel. Use data:value in the filter form, such as:
browser:firefox platform:mac city:london country:spain language:french referrer:images.google.com
When you explore the Search panel on the Woopra Desktop Client, you are presented with a blank screen. You have two options. Choose from a Filter previously created in the Manage > Filter panel, or create a Quick Filter which you can create quickly by supplying some simple stats data. To clear the filter, choose the first selection of No Filters from the Search Filter drop down menu.
To create a Filter for repeated use with the Woopra Desktop Client:
- Click Create a new Filter at the upper right corner of the panel.
- Name the Filter so you will recognize it later in the Search drop down menu.
- Click Add to add a search filter element.
- Select your options from the drop down menus, choosing whether or not the search field contains, matches exactly, starts with, ends with, is less than, is lesser than or equals, is greater than, or is greater than or equals, then add the search data.
- Select Add again to add more search filter options.
- Select Remove to remove a search filter option.
- When the search filter is complete, select Save & Close at the upper right corner next to the Filter Name.
- The Filter will not be visible in the Search drop down list.
To edit or change a filter, choose Edit. To delete the filter from the Search Filter list, choose Delete.
What do the colored dots on the Live Map mean?
The colored dots on the Woopra Live Map represent where the visitors arrive or move from on your site. Depending upon your Woopra Theme colors, the blue dots represent new visitors to your site. The orange dots represent returning visitors.
What are the radar blip/circles on the Live Map?
The radar blips or circles on the Woopra Live Map represent live activity on your site. The circles radiate out from the dot representing the location of the visitor identified by their IP address. When the visitor is “inactive” on the site (reading a page or filling out a form, not clicking another link), they are represented by just the dot on the map. When they take further action, the radar blips reappear.
The Woopra Live Map doesn’t show the correction location or location name of a visitor.
During the beta testing process, we used an older free geolocation database for testing purposes. We will soon be updating this with a paid service with increased accuracy. Thanks for your patience as we develop this feature.
How do I get a closeup view of a country on the map?
To get a closeup view of a country or region with the Woopra geographic map, use the scroll wheel on your mouse to zoom in for a closeup perspective. Hover over the area with your mouse and then move the wheel to zoom in for a closer view. Zoom out with the scroll wheel to view the overall perspective.
Can I put the Woopra Live Visitor’s Map on my website?
The Woopra Live Visitor’s Map is currently not available for placement on a website or blog. We have a lot of requests for that feature so we are exploring the option for future versions. There are a variety of services available online to showcase your visitor’s geo-locations on a map or otherwise.
How do I can Woopra to work with Google Earth?
You can add Woopra’s live map features to Google Earth, watching your visitors appear live on the maps in real-time. See How to See Visitors from Woopra on Google Earth for details and specific instructions.
Can I replace my desktop wallpaper or screensaver with the Woopra map?
Woopra developers are working on a way to add the live Woopra map to your computer’s wallpaper and screensaver. Stay tuned.
If you have more than one monitor, you can put the Woopra Live Map up on an additional monitor while Woopra continues to work in the background and you keep on working. We’re working on other features to make the Woopra Live Map even more flexible.
What are Woopra’s email reports?
Woopra added Email Reports during the beta testing phase and will be totally reworking these for release soon. Woopra Members will be able to customize stats and analytic reports per day, week, or month and receive them automatically in their email inbox. Stay tuned for news and updates.
Can I change the notification sounds in Woopra?
Currently, you cannot change the notification sounds in Woopra, but we have this on the feature request list for future versions.
Why am I having problems with some Event Notification alerts?
We are working on the Event Notification feature. Some keywords, page titles, and other fields you can set for alerts and notifications are not working properly. We apologize for the inconvenience while we’re working under the hood to improve this feature even more. Thanks for your patience.