http://www.woopra.com/forums/ Woopra Forums: Forum: Troubleshooting - Recent Topics en Tue, 07 Oct 2008 08:07:18 +0000 http://www.woopra.com/forums/topic/time-zone#post-5568 Sun, 05 Oct 2008 21:57:47 +0000 jahuff 5568@http://www.woopra.com/forums/ <p>The program seems to be set to the wrong time zone. How do I change to EDT New York </p> http://www.woopra.com/forums/topic/blogger-will-not-work#post-4941 Mon, 08 Sep 2008 22:22:45 +0000 arod777 4941@http://www.woopra.com/forums/ <p>I installed the javascript code into 1 of my blogger pages and no luck...any suggestions? </p> http://www.woopra.com/forums/topic/api-key#post-4415 Tue, 19 Aug 2008 12:20:30 +0000 DJSlim 4415@http://www.woopra.com/forums/ <p>When i log into to my woopra account my API Key for my website says null. I need the api key for the wordpress plugin. Any ideas </p> http://www.woopra.com/forums/topic/website-disappeared-from-woopra#post-4707 Mon, 01 Sep 2008 08:01:40 +0000 neuralnoise 4707@http://www.woopra.com/forums/ <p>I was tracking two websites, for a few months.<br /> Last week they were both there.<br /> This morning, I noticed one of the is gone from the system, and the api key became "null". It is still listed on my members area page.<br /> the site that disappeared is <a href="http://diariogravido.blogspot.com" rel="nofollow">http://diariogravido.blogspot.com</a> </p> http://www.woopra.com/forums/topic/notification-pop-up-not-working#post-5536 Sat, 04 Oct 2008 10:56:39 +0000 designersgilde 5536@http://www.woopra.com/forums/ <p>Hi there,<br /> I have just started with Woopra yesterday and I already love it!<br /> I have defined two notification events, but there is no pop-up.<br /> Can you tell me what is wrong? I entered only 'all' for visitor ID and IP and page URL 'index.htm'</p> <p>Thanks!<br /> Astrid </p> http://www.woopra.com/forums/topic/distorted-audio-in-right-speaker#post-5534 Sat, 04 Oct 2008 09:28:34 +0000 jboreing 5534@http://www.woopra.com/forums/ <p>I am on a MBP 10.5.5 running Woopra 1.2. I have an event notification set and twice now the audio from the notification in the right speaker is distorted. It sounds similar to the speaker is being overdriven. It is not my computer, being other programs don't cause any problems and it has happened to the internal and a set of external speakers. </p> http://www.woopra.com/forums/topic/time-warp-038-missing-a-saturday#post-5295 Mon, 22 Sep 2008 11:24:22 +0000 keylimecreative 5295@http://www.woopra.com/forums/ <p>The timing is off on my stats. the current time here is 12:21pm while the stats are showing up as 15:21pm about 3hrs out. </p> <p>Also - my stats went from friday to sunday - I seemed to have lost a day in there somewhere...</p> <p>any suggestions? </p> http://www.woopra.com/forums/topic/no-stats-maybe-this-helps#post-5527 Fri, 03 Oct 2008 19:55:52 +0000 paperlinda 5527@http://www.woopra.com/forums/ <p>I went two days without stats after adding the script to my pages.</p> <p>Then had my "doh" moment. Check to see if you made the same mistake:</p> <p>When I copied script from under the code, I only copied the three lines I saw. I only got one part. There is more if you scroll! </p> <p>After I made sure every page had "script type" AND "script src" before the body tag, it all worked beautifully!</p> <p>A simple mistake to make! A simple fix! </p> http://www.woopra.com/forums/topic/poland-not-showing-up-in-stats-geo-overlay#post-5518 Fri, 03 Oct 2008 14:10:49 +0000 michalzadkowski 5518@http://www.woopra.com/forums/ <p>Hi, for some reason Poland is not showing up in any stats. I had like 250 visits recently, but none of them is visible in Woopra. My website operates mainly on Polish market, and this behaviour is kinda weird. </p> http://www.woopra.com/forums/topic/not-tracking#post-5291 Sun, 21 Sep 2008 23:17:40 +0000 reptiguy 5291@http://www.woopra.com/forums/ <p>I am using a free forum host and I placed the code in my forum but the forum is not being tracked.</p> <p>It is not being tracked on the woopra website or the downloaded web client. </p> http://www.woopra.com/forums/topic/internet-explorer-scroll-bar-problem#post-5513 Fri, 03 Oct 2008 11:58:33 +0000 keralam 5513@http://www.woopra.com/forums/ <p>When i send a messege to online visitor ,the browser scroll bar disappers , &#38; the caht window pop up ?? using IE 7..? any idea ?? </p> http://www.woopra.com/forums/topic/analytics-overview-doesnt-work#post-1495 Fri, 09 May 2008 19:34:02 +0000 ovelho 1495@http://www.woopra.com/forums/ <p>Hi! Everything works fine, except the analytics overview, which keep "Loading..." forever. Any thoughts?</p> <p>Thanks </p> http://www.woopra.com/forums/topic/https#post-2462 Wed, 04 Jun 2008 13:47:48 +0000 jasonsplace 2462@http://www.woopra.com/forums/ <p>Are there any code tags for https connections? I'm trying to track my site that has a secure login but when I do I get an SSL error because I am loading some things over an unsecure connection. I tried just doing: <a href="https://static.woopra.com/js/woopra.js" rel="nofollow">https://static.woopra.com/js/woopra.js</a> but it didn't work. </p> http://www.woopra.com/forums/topic/no-stats-4#post-5480 Fri, 03 Oct 2008 00:03:28 +0000 demarco 5480@http://www.woopra.com/forums/ <p>Woopra version: 1.2 beta<br /> Operating system: Windows Vista Ultimate<br /> Server Type: Apache/2.2.8 (Unix) mod_ssl/2.2.8 OpenSSL/0.9.7a DAV/2 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 PHP/4.4.8 </p> <p>I'm have manually added woopra JavaScript code in the footer just before the &lt;/body&gt; of my forum website (forum.ankz.net).. But i don't see any stat.. what happened?.. </p> http://www.woopra.com/forums/topic/im-seeing-double-here-help#post-4532 Sat, 23 Aug 2008 22:57:03 +0000 darkriftx 4532@http://www.woopra.com/forums/ <p>Starting sometime today I noticed that every page view I get is counted twice. I notice because I get 2 event boxes so I decided to test it out and checked my visits/pageviews and visited my site. My first thought was that somehow my script got loaded twice, but viewing the source showed that wasn't the case. Anyone else had this happen to them? </p> http://www.woopra.com/forums/topic/no-stats-3#post-5400 Sun, 28 Sep 2008 18:41:53 +0000 MacGeeky 5400@http://www.woopra.com/forums/ <p>For the last two hours theres been no stats showing in my Woopra app. Please help me :) </p> http://www.woopra.com/forums/topic/everthing-works-but-the-visitor-search#post-5313 Tue, 23 Sep 2008 07:50:41 +0000 changenow 5313@http://www.woopra.com/forums/ <p>Hi there!<br /> Since the last downtime for maintanance everything works fine in my account, exept when I klick on the "Search" button. There are no recent visitors. Although there are people visiting my site and they are even tracked by woopra. But as soon as they leave the page woopra seems to "forget" them. Any solution?!<br /> Greetings, André<br /> (my page I installed woopra on is <a href="http://www.changenow.de" rel="nofollow">http://www.changenow.de</a> ) </p> http://www.woopra.com/forums/topic/no-search-results-after-last-server-maintanence#post-4529 Sat, 23 Aug 2008 15:26:08 +0000 Mark M 4529@http://www.woopra.com/forums/ <p>I get a blank page after the loading... thingy appears and disappears. It worked before your server were down on Aug 22</p> <p>Mark M </p> http://www.woopra.com/forums/topic/discrepancy-in-user-visits-on-map#post-5428 Tue, 30 Sep 2008 14:46:23 +0000 amberleverage 5428@http://www.woopra.com/forums/ <p>A coworker and I are using Woopra at the same time, and getting a different visitor number for the worldmap throughout the day. For instance, my coworker will see 3 US visitors collecting, and I will see 5, even though we are both tracking at the same time and are both seeing 5 visitors coming off and on throughout the day.</p> <p>I am using:<br /> Internet Explorer<br /> Co worker: Mozilla Firefox </p> <p>We are both using Windows XP.</p> <p>Has anyone else experienced this? </p> http://www.woopra.com/forums/topic/installed-but-no-stats#post-3191 Tue, 17 Jun 2008 11:54:19 +0000 gitesdethouy 3191@http://www.woopra.com/forums/ <p>Hello,</p> <p>I have installed the code into my all pages, but I don't see any stats. Anyone can explain me why please ? </p> http://www.woopra.com/forums/topic/not-working-with-ie7#post-5370 Thu, 25 Sep 2008 15:24:31 +0000 icccblog 5370@http://www.woopra.com/forums/ <p>when I use woopra in my WP blog, IE7 is not working: something in woopra.js block the load of the page.</p> <p>Germán </p> http://www.woopra.com/forums/topic/drupal-module-error#post-5359 Wed, 24 Sep 2008 12:29:48 +0000 TuckLive 5359@http://www.woopra.com/forums/ <p>I'm trying to enable the Woopra module on two of my websites that are powered by Drupal version 6. On both sites I get this error:</p> <p>Warning: Call-time pass-by-reference has been deprecated; If you would like to pass it by reference, modify the declaration of [runtime function name](). If you would like to enable call-time pass-by-reference, you can set allow_call_time_pass_reference to true in your INI file in /home/content/t/u/c/withheld/html/modules/woopra/woopra.module on line 197</p> <p>Any suggestions? </p> http://www.woopra.com/forums/topic/wrong-page-title#post-5367 Thu, 25 Sep 2008 08:02:56 +0000 mwexler 5367@http://www.woopra.com/forums/ <p>Interestingly, Woopra somehow grabbed the title of a page post and made it the title of my blog home page. Now, in Popular Pages, the home page, the most popular page, has the title of a pretty rarely viewed post, which is throwing off the reports.</p> <p>How can I manually edit or correct that title assignment in the Woopra system? </p> http://www.woopra.com/forums/topic/please-change-the-woopra-javascript-code#post-3243 Thu, 19 Jun 2008 03:28:43 +0000 00christian00 3243@http://www.woopra.com/forums/ <p>Please change the code in a way that it's not blocking everything.<br /> As of now the website speed it's too much related to the woopra servers.<br /> Can't you allow us to cache locally the whole javascript without including other javascript from the script itself?<br /> It's not possible to have an async request?<br /> I would prefer to lose some user count if the server is too slow to reply than have my website slow when your server are slow. </p> http://www.woopra.com/forums/topic/what-happens-when-woopra-servers-go-down-for-maintenance#post-3562 Thu, 10 Jul 2008 14:38:48 +0000 iamvi 3562@http://www.woopra.com/forums/ <p>We are continually working on the servers to fix bugs, improve scalability, add features, etc.</p> <p>When your website stats are housed on the affected servers, one of three things will happen:</p> <p>1. If you only have one website being tracked by Woopra, when you log in, you will get the Server under maintenance message.<br /> 2. If you have more than one website and if the websites stats are housed on different servers, then only the website(s) stats that is (are) NOT affected will appear as a tab in your Woopra client. The affected website tabs will disappear for the duration of the maintenance period.<br /> 3. If you have more than one website and all your websites are on the same Woopra server, then you will get the Server under maintenance message.</p> <p>No, there is no notification of upcoming server maintenance. We are working on that.</p> <p>No, we cannot provide an estimate as to when the server(s) will be up again. Again, we are working on that. However, if your Woopra website stats is down for over 24hrs, something is wrong. Please check in with us.</p> <p>We do appreciate your working with us to improve the service. </p> http://www.woopra.com/forums/topic/is-woopras-new-visitor-calculation-part-of-the-issue#post-5294 Mon, 22 Sep 2008 10:05:58 +0000 ririzarry 5294@http://www.woopra.com/forums/ <p>How does Woopra calculate new visits? How much time is there between visits for a reader to be counted as a new visit? I</p> <p>I'm wondering if differences in how this is calculated in Woopra vs other stat packages may account for some portion of the discrepancies some of us are seeing in visitor counts. </p> <p>When I compare stat packages for my site, page views tend to be close - "close" being defined as +/- 100 page views. However, visitor counts are way off - yesterday alone by over 400! </p> http://www.woopra.com/forums/topic/wrong-username-or-password#post-5292 Mon, 22 Sep 2008 01:14:03 +0000 erwanpia 5292@http://www.woopra.com/forums/ <p>Hi, am I the only one unable to connect with usual username and password ? </p> <p>woopra app keeps telling me "wrong username or password" but I'm pretty sure I'm right because I connect on the website with same credentials ? </p> http://www.woopra.com/forums/topic/stats-wayyyy-too-high#post-5275 Sat, 20 Sep 2008 11:24:34 +0000 Benoit 5275@http://www.woopra.com/forums/ <p>After literally reinstalling everything from scratch, even Java, I finally managed to get the standalone version working again, even if no stats show using the Wordpress plugin, and no stats showing either under the View Stats, Member section of the website.</p> <p>Yesterday, stats were reported ok and matched stats provided by other tools (StatPress, Sitemeter). Today, ONE day after reinstalling, Woopra stats are totally out of whack, showing numbers that are wayyy over the real numbers. A little over 600 visits shows under Woopra as over 2600 visits!!!</p> <p>Quite frankly, I'm getting very close to throwing in the towel with Woopra. Sure, it's beta, but ever since the upgrade - when we got the blog page and additional goodies showing in the standalone version - it has been plagued with so many issues as to become a hindrance rather than a useful tool. While I'm all for understanding the fact it's a beta and requires time and patience to see issues resolved, I just don't see the point of having to invest so much time for a pretty stats tool, even if it's real time, when it fails to deliver, when you have to wait and wait and wait for support. </p> http://www.woopra.com/forums/topic/woopra-wordpress-plugin-looking-for-conflicts#post-4385 Mon, 18 Aug 2008 13:10:44 +0000 Lorelle VanFossen 4385@http://www.woopra.com/forums/ <p>The Plugin is a beta release, so only use it if you are willing to crash your blog as part of your responsibilities as a beta tester. Your input is invaluable and we understand the risks involved. Backup everything first, and know how to deactivate a WordPress Plugin without interaction with your WordPress Administration Panels. Beta testing is not for the wimpy. :D </p> <p>If you are helping us test the Woopra WordPress Plugin, please see the fix offered by Shane here in the forums - <a href="http://www.woopra.com/forums/topic/woopraphp-line-21#post-4373" rel="nofollow">http://www.woopra.com/forums/topic/woopraphp-line-21#post-4373</a> and if you are having trouble. Many are reporting no problems, but some are. If you are, apply the fix for now until we update, and please add to that forum post details about your setup so we can track down the problem.</p> <p>If you are having a conflicts or problems with the Woopra WordPress Plugin, please let us know the error report specifics, and list the WordPress Plugins you have installed so we can see if there is a specific one that may be causing conflicts. The Woopra WordPress Plugin was reviewed by a WordPress Plugin expert, but conflicts can happen and we want to route them out.</p> <p>For specifics on how to help us help you by reporting better beta testing results and bug reports, see How to Help Woopra and Woopra Members on the Forums - <a href="http://www.woopra.com/blog/2008/08/06/how-to-help-woopra-and-woopra-members-on-the-forums/" rel="nofollow">http://www.woopra.com/blog/2008/08/06/how-to-help-woopra-and-woopra-members-on-the-forums/</a> .</p> <p>If you continue to have problems with the Plugin, deactivate the Plugin and add the Javascript manually as outlined in the Woopra Guide - <a href="http://www.woopra.com/installation-guide/" rel="nofollow">http://www.woopra.com/installation-guide/</a> . Then track your stats in the desktop client version of Woopra or in the Member area of the Woopra site. </p> <p>If the Woopra software is giving you problems, then exit and relaunch the program and it should work fine. As with all betas, there are still some glitches with the new release, and we're working to get those fixed and a new update released. </p> <p>Thank you again for your determination to make Woopra stronger and better for everyone. And thanks for all the members who help each other resolve their issues. We are learning from your interactions as well as our interactions with you every day. Thank you so much! </p> http://www.woopra.com/forums/topic/analytics-stuck-in-loading-please-wait#post-5169 Tue, 16 Sep 2008 04:54:49 +0000 Matt 5169@http://www.woopra.com/forums/ <p>I'm running the Mac client (1.2). For the last few weeks, the "Overview" tab in the Analytics section of the client has been stuck on the "Loading.. Please wait" message. Most other things (apart from search) seem to be working.. Is this a bug? </p>