http://www.woopra.com/forums/ Woopra Forums Topic: Web Analytics App Feedback / Bug Reports en Mon, 22 Mar 2010 15:35:17 +0000 http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports/page/2#post-8941 Sat, 16 May 2009 05:12:07 +0000 dophi 8941@http://www.woopra.com/forums/ <p>The Woopra 1.3 RC2 doesn't support multi-language. I could read the subject or title in other languages on version 1.2 beta but not on version 1.3 RC2. This issue lets me move back to 1.2 beta. </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports/page/2#post-8856 Mon, 11 May 2009 09:40:17 +0000 Lorelle 8856@http://www.woopra.com/forums/ <p>You mean the Web application version of Woopra? </p> <p>If you have installed the newest version of Flash, just out, you might be having trouble. We've had reports of people having trouble with that update and are going back to the previous version - not just on Woopra but with Flash sites and features everywhere. </p> <p>We're looking into this more. Thanks. </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports/page/2#post-8840 Mon, 11 May 2009 06:57:36 +0000 webtilize 8840@http://www.woopra.com/forums/ <p>A few minutes ago it worked for me to login to the Webstatics of Woopra with Internet Explorer 8. Internet Explorer 7 and lower still doesn't work. </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports/page/2#post-8546 Fri, 24 Apr 2009 14:29:23 +0000 Lorelle 8546@http://www.woopra.com/forums/ <p>We're looking into this issue. Thanks for bringing it to our attention. </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports/page/2#post-8513 Thu, 23 Apr 2009 01:26:27 +0000 qbik_daniel 8513@http://www.woopra.com/forums/ <p>Hi there,</p> <p>the one issue i always have is that it groups pages in dashboard=&gt;my content by filename only (e.g. "index.php"), instead of grouping it by filename AND parameters or page title. so my page "search.php" will show up as<br /> search.php :: search for green :: 65 hits</p> <p>with a random title, but i would expect something like</p> <p>search.php?q=green :: search for green :: 20 hits<br /> search.php?q=blue :: search for blue :: 35 hits<br /> search.php?q=red :: search for red :: 10 hits </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports/page/2#post-8437 Mon, 20 Apr 2009 16:03:48 +0000 Lorelle 8437@http://www.woopra.com/forums/ <p>Thank you. We're working on this right now and it will be working soon. Thanks. </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports/page/2#post-8434 Mon, 20 Apr 2009 14:20:12 +0000 mmrs 8434@http://www.woopra.com/forums/ <p><a href="http://www.woopra.com/members/addwebsite.jsp" rel="nofollow">http://www.woopra.com/members/addwebsite.jsp</a><br /> doesn't work and<br /> <a href="http://www.woopra.com/members/neweditwebsite.jsp?website=domain&amp;tab=emails" rel="nofollow">http://www.woopra.com/members/neweditwebsite.jsp?website=domain&amp;tab=emails</a><br /> doesn't work </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports/page/2#post-8342 Wed, 15 Apr 2009 12:08:24 +0000 Lorelle 8342@http://www.woopra.com/forums/ <p>Ah, that isn't the Web App version of the live stats of Woopra. That is the Members area. </p> <p>Users can not rename websites or change their domain name or URL during this phase of the beta process. We'll make sure that ability is removed for now. I thought it was. Thanks.</p> <p>If you would like to change your domain information, you will have to submit a new site for approval and delete the old one. When we come out of beta, the ability to manually change URL and domain information will be available, but not right now. </p> <p>Let us know through the Contact page that you've submitted a new site and we'll do our best to approve it, but we're closing approvals in the next day or so to totally focus on releasing Woopra 1.3 Beta. </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports/page/2#post-8329 Wed, 15 Apr 2009 06:50:25 +0000 paulrg 8329@http://www.woopra.com/forums/ <p>Yes I was in web app - memebrs area/My websites/click on Settings edit tab.<br /> It then shows<br /> "On this page, you will be able to rename your website, change your website's timezone exclude some parts of your page URLs and get or change your API Key"</p> <p>so I tried to do what it says I can do - rename my website and got the error. I've just tried it again and get the same sort of message. </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports/page/2#post-8320 Tue, 14 Apr 2009 20:02:28 +0000 Lorelle 8320@http://www.woopra.com/forums/ <p>@paulrg: You tried to change the website through the Member Area &gt; View Stats - aka Woopra Web Analytics (web app)? I've dug through the whole thing and it isn't possible.</p> <p>The only place to change your website "name" is in the Woopra desktop client. You change it in the site tab. </p> <p>Is that what you mean? Or did you try to change it another way? Thanks. </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports/page/2#post-8315 Tue, 14 Apr 2009 19:43:35 +0000 Lorelle 8315@http://www.woopra.com/forums/ <p>FYI, this post is about the Web App, not the Woopra Client or chat. Don't want anyone thinking they can chat through the Woopra Web application version. :D </p> <p>As noted elsewhere in the forum [ <a href="http://www.woopra.com/blog/2009/03/15/woopra-13-rc1-desktop-application-released/" rel="nofollow">http://www.woopra.com/blog/2009/03/15/woopra-13-rc1-desktop-application-released/</a> ] the chat feature is not working as it is undergoing extensive reconstruction. Thanks. </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports/page/2#post-8304 Tue, 14 Apr 2009 10:47:28 +0000 clubscrap 8304@http://www.woopra.com/forums/ <p>Web Chat does not seem to work, I can start a conversation with the visitor but they type a response and I never receive it. Any ideas on how to correct this? Not that talking to myself isn't fun and all...lol </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports#post-8296 Tue, 14 Apr 2009 01:17:37 +0000 paulrg 8296@http://www.woopra.com/forums/ <p>Just tried renaming one of my sites and got this error</p> <p>HTTP Status 500 -</p> <p>type Exception report</p> <p>message</p> <p>description The server encountered an internal error () that prevented it from fulfilling this request.</p> <p>exception</p> <p>org.apache.jasper.JasperException: java.lang.NullPointerException<br /> org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:522)<br /> org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:416)<br /> org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)<br /> org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)<br /> javax.servlet.http.HttpServlet.service(HttpServlet.java:717)</p> <p>root cause</p> <p>java.lang.NullPointerException<br /> org.apache.jsp.editwebsite_jsp._jspService(editwebsite_jsp.java:399)<br /> org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)<br /> javax.servlet.http.HttpServlet.service(HttpServlet.java:717)<br /> org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:374)<br /> org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)<br /> org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)<br /> javax.servlet.http.HttpServlet.service(HttpServlet.java:717)</p> <p>note The full stack trace of the root cause is available in the Apache Tomcat/6.0.18 logs.</p> <p>Firefox 3, XP pro SP3, </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports#post-8092 Tue, 07 Apr 2009 16:49:18 +0000 Lorelle 8092@http://www.woopra.com/forums/ <p>Chat is not work. As reported, it is under reconstruction in the release candidate. </p> <p>We're tracking down issues with oddly formed dynamic query URLs. Many sites are doing away with those for many reasons, including SEO, so they aren't as "typical" as they used to be. We're working on resolving the issue to avoid fragmentation of the analytics results as can happen with such URLs. </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports#post-8044 Mon, 06 Apr 2009 08:33:31 +0000 otherman 8044@http://www.woopra.com/forums/ <p>Thank you for the awesome analytics!</p> <p>Two issues I found so far. </p> <p>1. Chat is not working. I've tested it with Firefox, IE7<br /> 2. On the Dashboard, panel 'My content' the pages are groupped by file name omitting parameters of get-request. For exapmle:<br /> catalogue.php?catalogue_id=12 catalogue.php?catalogue_id=13 are being groupped as catalogue.php. </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports#post-7877 Wed, 01 Apr 2009 18:09:14 +0000 JFO 7877@http://www.woopra.com/forums/ <p>Rightous :)</p> <p>Got this error on Mac/Firefox 3</p> <p><code><a href="http://analytics.woopra.com/db/mtools.jsp?action=getsegments" rel="nofollow">http://analytics.woopra.com/db/mtools.jsp?action=getsegments</a></code></p> <p>But then it loaded. And yes, that was the error. It popped up, said that, I clicked ok, and it loaded.</p> <p>And I'm using the latest Woopra JS. </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports#post-7876 Wed, 01 Apr 2009 17:40:48 +0000 Lorelle 7876@http://www.woopra.com/forums/ <p>We're working on the firewall issue. We'll be posting news on this soon. Please be sure you are using the latest Woopra JavaScript. </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports#post-7866 Wed, 01 Apr 2009 14:59:26 +0000 JFO 7866@http://www.woopra.com/forums/ <p>Does it use a different (non HTTP) port? I'm having issues behind Corporate Firewalls. </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports#post-7862 Wed, 01 Apr 2009 12:55:28 +0000 Lorelle 7862@http://www.woopra.com/forums/ <p>Ah, that one I'm familiar with. Most of us can get it work in FF. It's IE that's the PITA. :D </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports#post-7847 Wed, 01 Apr 2009 04:38:27 +0000 medalia 7847@http://www.woopra.com/forums/ <p>Lorelle...<br /> Yes, I was talking about NoScripts in FF. Allowing Woopra in NoScripts made the difference for me. Sorry, wish it had made the difference for you and everyone else. </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports#post-7843 Wed, 01 Apr 2009 01:50:11 +0000 hzabaleta 7843@http://www.woopra.com/forums/ <p>Same here. I listed Woopra in the exceptions for popups -&gt; no success.<br /> I installed the NoScript and allowed the pages it wanted -&gt; still no success.</p> <p>I am using FF 3.0.8 but in IE 7.0.5730.13 also doesn't work :-( </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports#post-7835 Tue, 31 Mar 2009 22:24:37 +0000 Lorelle 7835@http://www.woopra.com/forums/ <p>@medalia: Have Woopra already listed in the exceptions for popups. Not using the NoScripts Extension. Were you referring to another scripts option? </p> <p>Still not working for me. Anyone else? </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports#post-7834 Tue, 31 Mar 2009 22:17:56 +0000 Lorelle 7834@http://www.woopra.com/forums/ <p>IE 6!!! Wow. That is a very unsecure version. Make sure you update. I know it sucks, but there are some dangerous security vulnerabilities.</p> <p>For the rest dealing with newer versions, thanks for the continued input. We're working hard to figure this out. Thanks! </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports#post-7829 Tue, 31 Mar 2009 14:46:09 +0000 sahajinirmal 7829@http://www.woopra.com/forums/ <p>@Lorelle VanFossen : i can see the stats for 3 of my websites but only one is returning an error in connection 'Connection Failed! Re-Connecting... ' i am using IE 6 and chrome 2.0.171 . web analytics is working good on both the browsers . only one of my website is unable to connect . </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports#post-7824 Tue, 31 Mar 2009 11:20:51 +0000 Lorelle 7824@http://www.woopra.com/forums/ <p>Hopefully people will try that and it will work. Thanks!!!! This is a bugger to track down why as it works for most people, just a few not working. </p> <p>Trying it now on mine. </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports#post-7806 Tue, 31 Mar 2009 06:56:42 +0000 medalia 7806@http://www.woopra.com/forums/ <p>For what it's worth department: </p> <p>I have 3 computers (2 Vista/1 XP) using Firefox 3.0.8 on all. Woopra (web-based) worked on one Vista computer and not the other two. I added Woopra to the popup exceptions list of FF and allowed Woopra (and all other scripts) on the addin No Script. Now all three computers can see Woopra.</p> <p>Hope this helps... </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports#post-7805 Tue, 31 Mar 2009 03:54:33 +0000 gimmick 7805@http://www.woopra.com/forums/ <p>well in work my other work mates machines seem to be able to open the web based software but i cant, so i dont think its a firewall issue as we are all on the same network, im using firefox 3.0.7, with the web developer and firebug plugins both running and live http headers. if that helps using vista 32 bit system. </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports#post-7790 Mon, 30 Mar 2009 15:00:04 +0000 Ben 7790@http://www.woopra.com/forums/ <p>Haven't yet been able to connect - Stalls even after reload and reload.<br /> Am using Firefox 3.0.8 on Ubuntu </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports#post-7789 Mon, 30 Mar 2009 14:53:09 +0000 jaxchapsteve 7789@http://www.woopra.com/forums/ <p>I'm always getting the "connection failed...reconnecting" message as well. I'm running Firefox 3.0.8 </p> http://www.woopra.com/forums/topic/web-analytics-app-feedback-bug-reports#post-7778 Mon, 30 Mar 2009 10:06:30 +0000 Lorelle 7778@http://www.woopra.com/forums/ <p>We need to clear things up with this issue, and your help is needed. </p> <p>Are all of you behind firewalls? I'm not and I have the same issue with IE 7 and we can't figure out exactly what is causing it since others with IE 7 aren't having this problem.</p> <p>Can you check for errors. We don't need a list of all of them, but can you tell us what files/programs are reporting errors? </p> <p>We're digging into this issue with shovels, and having a hard time reproducing it consistently across different machines, so all of us have something in common that is causing the connection failure in our setup for IE. As happens on this forum, if we work together, we usually find a solution. :D </p> <p>Thanks! </p>