http://www.woopra.com/forums/ Woopra Forums: Recent Topics en Thu, 09 Sep 2010 22:29:06 +0000 http://www.woopra.com/forums/topic/remove-woopra-branding#post-18151 Thu, 09 Sep 2010 14:36:08 +0000 Shawn Sharp Photography 18151@http://www.woopra.com/forums/ <p>How do I remove the Woopra branding or at least change the graphic of it on the chat popup that visitors to my site can see. I don&#39;t mind having a Woopra link on the popup (I love you guys!)but I would like it to be a bit smaller or more of a match to my website (<a href="http://www.ShawnSharpPhotography.com" rel="nofollow">http://www.ShawnSharpPhotography.com</a>). </p> http://www.woopra.com/forums/topic/total-uniques-new-vs-returning#post-18149 Thu, 09 Sep 2010 12:50:15 +0000 Sami Rageb 18149@http://www.woopra.com/forums/ <p>I have 2 challenges atm:</p> <p>1.) I cannot seem to find a way to get me total number of visitors (unique) for a selected date range. Analytics gives me a day by day count, but those are unique for that DAY. There&#39;s no sum of total uniques for that month. Calendar gives me total visits/pageviews, but no visitors. Am I missing something?</p> <p>2.) Being able to see a breakdown of new vs. returning is extremely critical to determining the effectiveness of our marketing, and I cannot seem to find this as well.</p> <p>Thoughts/help? </p> http://www.woopra.com/forums/topic/detailed-browser-versioning#post-17711 Thu, 12 Aug 2010 11:05:24 +0000 Sami Rageb 17711@http://www.woopra.com/forums/ <p>From within the desktop client, it seems that I am only able to determine the browser family (chrome, firefox), but not the version (e.g., 3.5.3)</p> <p>1.) Am I missing something?<br /> 2.) Being able to see browser version distribution is extremely important from a support perspective. Is this on the roadmap? if so, when?</p> <p>Thanks. </p> http://www.woopra.com/forums/topic/gntp-support-for-notifications-growl#post-18144 Thu, 09 Sep 2010 04:04:04 +0000 nordpil 18144@http://www.woopra.com/forums/ <p>Feature request - Growl/GNTP support for the notifications. Alternatively - the possibility to set up rules to execute an external program (that would trigger the toast/gntp notification).</p> <p>Thanks! </p> http://www.woopra.com/forums/topic/browser-versioning-details#post-18142 Thu, 09 Sep 2010 02:05:46 +0000 Sami Rageb 18142@http://www.woopra.com/forums/ <p>Currently the Woopra client (and web) only displays the most generic browser version. (e.g. Firefox 3) This is incredibly frustrating, as understanding your specific browser versions are critical to the type of code you might write with new standards such as CSS3 emerging.</p> <p>At BARE minimum, there should be a listing of the browser versions as x.x (3.6 for example). Ideally a x.x.x format would be the goal.</p> <p>The most beneficial way btw to use this would be in the analytics section, where you can see a browser aggregate of Firefox 3, and expand it to reveal the breakdown of browser versions within the Firefox 3 family.</p> <p>This is one of the biggest hurdles I currently have with your product. </p> http://www.woopra.com/forums/topic/new-account-chat-setting-error#post-18136 Wed, 08 Sep 2010 10:10:07 +0000 softbrocker 18136@http://www.woopra.com/forums/ <p>Hello,<br /> I just come on board, and at first have to say hi to the community and thanks the team for this great project.</p> <p>All it&#39;s working for me under Magento 1.4.2.0-Beta, unless the chat function...</p> <p>In the control panel, in the website, just when I click in the chat setting option I get:<br /> [QUOTE]<br /> Your personal data is not available at the moment, don&#39;t panic! We will get them back to you as soon as possible. Thank you for your patience.<br /> [/QUOTE]</p> <p>Dose a new account need a validation, or this is a bug?<br /> Because in my website I&#39;m monitoring all, but the Chat popup it&#39;s showing that we&#39;re offline, I guess because I didn&#39;t fixed the setting, but I can&#39;t do, or what&#39;s going there?? And Mr. google don&#39;t find any think regarding this...</p> <p>Regards, </p> http://www.woopra.com/forums/topic/forum-page-buttons-are-not-working#post-18109 Tue, 07 Sep 2010 01:43:53 +0000 Bitman 18109@http://www.woopra.com/forums/ <p>forum page buttons are not working </p> http://www.woopra.com/forums/topic/chat-not-working-6#post-18130 Wed, 08 Sep 2010 06:07:24 +0000 TASMAC London 18130@http://www.woopra.com/forums/ <p>Hi, we are unable to initiate chat session. Widget for chat is enabled - hence the visitor can initiate the same - however its not possible from our end. </p> http://www.woopra.com/forums/topic/woopra-for-wordpresscom#post-18129 Wed, 08 Sep 2010 05:21:06 +0000 sous 18129@http://www.woopra.com/forums/ <p>How can I use woopra with wordpress.com? i would really love to have it, I already downloaded it etc.. btw I am not familiar with &quot;php&quot; etc.. I am a IT illiterate </p> http://www.woopra.com/forums/topic/how-do-i-download-woopra-analtyical-data-to-excel#post-18122 Tue, 07 Sep 2010 13:48:27 +0000 StonehengeNYC 18122@http://www.woopra.com/forums/ <p>As I am working on maximizing our SEO efforts based on analytical data from Woopra, I was wondering if there was a way to quickly download to an excel file the search queries and keywords people used to find our site. </p> http://www.woopra.com/forums/topic/woopra-is-my-new-screen-saver#post-2348 Tue, 03 Jun 2008 19:48:32 +0000 torys 2348@http://www.woopra.com/forums/ <p>I would just like to thank Woopra for the very addictive full-screen map with the "pings" when new users visit. When I go out I maximize that and it is now my new screen saver.</p> <p>I found myself sitting here for a good 15 minutes watching the crazy pinging on the map. </p> http://www.woopra.com/forums/topic/domain-already-added#post-18120 Tue, 07 Sep 2010 13:13:02 +0000 nordicpal 18120@http://www.woopra.com/forums/ <p>hey guys. when i try to add smokerslounge.dk i get this error<br /> &quot;We were unable to add your website for the following reason:<br /> smokerslounge.dk is not available or it&#39;s added by someone else&quot;</p> <p>i have two accounts here and the domain is not added on any of them.</p> <p>what&#39;s going on?</p> <p>regards </p> http://www.woopra.com/forums/topic/tracking-downloads#post-9255 Tue, 02 Jun 2009 09:12:12 +0000 milesahead 9255@http://www.woopra.com/forums/ <p>Firstly, I am new to this forum and new to Woopra (my site received approval just 4 days ago). It is a fantastic analytics tool. So hello to everyone first off.</p> <p>I apologise if this topic has been raised before but can I, and if I can, how, identify which of my pdfs has been downloaded? I produce a downloadable brochure for each one of my products (which happen to be canal boats). The downloads section of the analytics will tell me how many downloads there have been on a daily basis, but not what has actually been downloaded. For example, it may say there has been 60 downloads on Saturday last, but which ones were they? Is it possible to obtain this analysis?</p> <p>Many thanks in advance</p> <p>Dominic </p> http://www.woopra.com/forums/topic/tracking-wordpress-mu-sites-individually#post-18110 Tue, 07 Sep 2010 03:47:53 +0000 tbreak 18110@http://www.woopra.com/forums/ <p>I am running Wordpress MU with subfolders and would like to know how Woopra can break the stats between different blogs. I have about six blogs- each under a separate sub directory. I have purchased the Gold plan and am using the same API key across all the sites </p> http://www.woopra.com/forums/topic/outbound-links-and-downloads#post-9892 Tue, 21 Jul 2009 15:05:51 +0000 uoebusiness 9892@http://www.woopra.com/forums/ <p>Can we get a definitive statement as to what is working or not with Outbound links and Downloads.</p> <p>According to my stats the Outbound links stopped recording on the 21 May and downloads switched from recording individual downloads and now records them all under one blank 'download'.</p> <p>So I no longer know what Outbound links people are clicking on and I no longer know what is being downloaded. </p> http://www.woopra.com/forums/topic/can-we-design-our-own-chat-button#post-15138 Thu, 01 Apr 2010 12:48:09 +0000 jarodknoten 15138@http://www.woopra.com/forums/ <p>We are currently using Liveperson chat with customers and would be completely sold on woopra if there is a way to integrate a chat button into our page design rather than the default at the bottom of the screen. Is this possible? I have looked a bit at the API and I don&#39;t see anything regarding it. </p> http://www.woopra.com/forums/topic/undefined-and-null-entries#post-9602 Fri, 26 Jun 2009 17:45:55 +0000 Anonymous 9602@http://www.woopra.com/forums/ <p>I've suddenly started getting a lot of 'undefined undefined undefined' and 'null' entries in the Log section of visitors.Also, when loading the Logs section of the visitor panel, I'm getting an error dialog appear saying 'TypeError: actionsNode.firstChild is null'. </p> http://www.woopra.com/forums/topic/all-stats-lost-after-a-domain-name-change#post-18097 Sun, 05 Sep 2010 10:13:20 +0000 Michelle 18097@http://www.woopra.com/forums/ <p>I changed my primary domain last night and was pleasantly surprised to find that Woopra had a page for changing the name that said it would go smoothly and all data would be kept. So I plugged in the new domain and restarted the Woopra program. All my data was gone. Total blank slate.</p> <p>Is there any way to get it back? If not, you really should change the wording on that page so people know they will lose their data if they change their domain name.</p> <p>Michelle </p> http://www.woopra.com/forums/topic/ip-blocked#post-18102 Sun, 05 Sep 2010 15:51:31 +0000 vidafeliz 18102@http://www.woopra.com/forums/ <p>Hi,</p> <p>Since about 3 months it is not possible to get connect to woopra, neither on the woopra site nor on woopra live stats beta...we assume that this might be because of an ip-blocking?</p> <p>Appreciate your help to this issue.</p> <p>Thanks in advance. </p> http://www.woopra.com/forums/topic/worked-for-20-days-stopped#post-17862 Sat, 21 Aug 2010 10:20:50 +0000 eric-mack 17862@http://www.woopra.com/forums/ <p>Sorry, wrong section, can&#39;t edit.</p> <p>Once again, it worked perfectly from August 1st (roughly, that I can remember off the top of my head) until Friday August 20th.</p> <p>Went to login one day, just times out, no connection.</p> <p>Nothing changed. Same two computers attempted on. Signed off and shut down on each computer when done. </p> <p>Still won&#39;t connect. </p> <p>It&#39;ll prolly start working in a few days again. </p> <p>I&#39;m sure I&#39;ll be blamed for doing something wrong, but that doesn&#39;t explain how it&#39;s worked all month up until yesterday. </p> http://www.woopra.com/forums/topic/encoding-problem-on-non-english-locales-in-chat#post-18094 Sat, 04 Sep 2010 07:02:26 +0000 hidonet 18094@http://www.woopra.com/forums/ <p>Client wrote<br /> 14:57:19 abşğü</p> <p>I saw on my side :<br /> 14:57:19 abşğü</p> <p>Same problem on windows client.<br /> I can provide screenshots about problem if you want. </p> <p>If you want to provide chat screen in other languages I can help you to translate to turkish.( I&#39;m official Turkish translator of MagentoCommerce ) </p> http://www.woopra.com/forums/topic/with-signal-no-data-woopra#post-17589 Sun, 01 Aug 2010 21:50:55 +0000 seven7down 17589@http://www.woopra.com/forums/ <p>I have the sign of woopra, I&#39;m not bad data, from 7.26<br /> I must have reached the limits of my plan in July. He began the month of August and still no data, I would understand why. My language is not English so it is hard to understand so many things on the site of woopra. Please I need your help to understand my plan. Grateful. </p> http://www.woopra.com/forums/topic/could-not-find-browser#post-18082 Fri, 03 Sep 2010 12:09:58 +0000 mentics 18082@http://www.woopra.com/forums/ <p>I tried to visit a referrer link. It was using Firefox but I wanted it to use Chrome. Chrome is already set up as default browser (I&#39;m using ubuntu). I uninstalled firefox. Now it gives the exception below. What method is it using to try to find a browser?</p> <p>java.lang.Exception: Could not find web browser<br /> at com.woopra.client.util.WFunctions.displayURL(WFunctions.java:310)<br /> at com.woopra.client.gui.content.dashboard.WDashboardTopReferrers.visitCurrentPage(WDashboardTopReferrers.java:184)<br /> at com.woopra.client.gui.content.dashboard.WDashboardTopReferrers.access$300(WDashboardTopReferrers.java:48) </p> http://www.woopra.com/forums/topic/how-to-remove-chat-avatar#post-18067 Thu, 02 Sep 2010 19:38:51 +0000 coast 18067@http://www.woopra.com/forums/ <p>Hi, I had trouble loading an avatar so I tries a few dozen times. Now all the avatars have appeared at once! How can I cull them??<br /> Thanks </p> http://www.woopra.com/forums/topic/how-do-i-look-for-a-specific-page-in-039populair-pages039#post-13452 Tue, 05 Jan 2010 09:14:51 +0000 INREV 13452@http://www.woopra.com/forums/ <p>we have launched a new page a while ago, and now I want to see how many visitors/visits this page has had. </p> <p>how do i look for this specific page in the list? </p> http://www.woopra.com/forums/topic/stats-are-way-off-analyticspages#post-18072 Fri, 03 Sep 2010 04:14:03 +0000 INREV 18072@http://www.woopra.com/forums/ <p>In my analytics, in the &#39;pages&#39; section, my stats are way off.</p> <p>It has been like this for a while. </p> <p>Only a few pages show in the stats and it seems like all visits of the site show on those pages:</p> <p><a href="http://screencast.com/t/MzJmZGI1ODY" rel="nofollow">http://screencast.com/t/MzJmZGI1ODY</a> </p> http://www.woopra.com/forums/topic/chat-039default039-name-webmaster#post-17124 Wed, 30 Jun 2010 18:35:01 +0000 flyerboy_uk 17124@http://www.woopra.com/forums/ <p>In the chat box. Under rep name, it automatically says &#39;webmaster&#39;</p> <p>There doesnt seem to be anywhere to control this.</p> <p>as, i&#39;m sure in most cases (def mine), that the chatter, won&#39;t actually be the &#39;webmaster&#39;</p> <p>any chance of adding this &#39;job role&#39; option, into the settings pls.</p> <p>cheers </p> http://www.woopra.com/forums/topic/google-visits-corrupt-analytics#post-18066 Thu, 02 Sep 2010 18:41:09 +0000 peterjoel76 18066@http://www.woopra.com/forums/ <p>Hi,</p> <p>Our website is visited by Google bot almost 200 times a day. All of these visits are corrupting the analytics and I cannot use it for any purpose at all because I know all the calculations are wrong.</p> <p>I have blocked 3 IPs so far but I don&#39;t know how many more IPs Google would have. There should be a simple fix from your side. I never had this problem with any other analytics software.</p> <p>Please do something. </p> http://www.woopra.com/forums/topic/cross-domain-tracking-shopping-cart#post-18051 Wed, 01 Sep 2010 12:00:54 +0000 oscarspaz 18051@http://www.woopra.com/forums/ <p>I am investigating of using woopra for our company&#39;s website.<br /> Does Woopra allow cross domain tracking? </p> <p>Our site&#39;s shopping cart is hosted by another service and would like to have data under the company&#39;s domain instead of tracking it separately. </p> http://www.woopra.com/forums/topic/save-username-pw#post-18045 Wed, 01 Sep 2010 09:29:56 +0000 gregma 18045@http://www.woopra.com/forums/ <p>It&#39;s a little bit annoying, that I must re-enter my username and password of few times the day...<br /> Maybe it&#39;s possible to save these informations a little bit better? </p>