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Woopra Forums » Troubleshooting

chat window placement issue for clients

(9 posts)
  • Started 4 months ago by handyguys
  • Latest reply from djbuell
  • This topic is not a support question

  • The Handyguys
    Member

    When attempting to chat from the woopra console to a visitor the chat window doesn't appear correctly. I am using the wordpress plugin with WP 2.3.3. The theme is a slightly modified version of "fallseason".

    The site URL is http://www.handyguyspodcast.com

    The theme URL is http://wpthemepark.com/themes/fallseason

    Screen shot of the issue is here
    http://www.handyguyspodcast.com/wp-content/uploads/2008/woopra-chat.jpg

    Posted 4 months ago #

  • jeffr0
    Member

    Wow, that is an interesting problem, looks like the chat window is not automatically being focused when it appears. Maybe this is something they will work on when they revamp the chat feature.

    Posted 4 months ago #

  • The Handyguys
    Member

    Maybe. Anyone have any sense of the reaction? Do people get freaked out if they get a popup asking to chat?

    Posted 4 months ago #

  • homechicken
    Member

    I'm running in to the same problem with Wordpress. I have a custom theme. You can see a picture at: http://bogomip.net/images/woopra-chat.png

    I thought it was a z-index issue with my CSS code. I have a #content div and a #sidebar div, and #sidebar has a z-index of 1. I set #content to z-index: -2 and #sidebar: -1 thinking that the new chat window would come up above that, but it didn't make a difference. Any ideas?

    Posted 3 months ago #

  • Black Label
    Member

    I have this same problem but it's not on wordpress, it's on a regular page.

    Posted 3 months ago #

  • Black Label
    Member

    Has there been any progress on this issue?

    Posted 3 months ago #

  • homechicken
    Member

    Still waiting for any admin to acknowledge this issue...

    Posted 2 months ago #

  • alexangeles
    Member

    I have the same problem, chat do work on some computers but not in all of them, the window shows in an almost invisible place, and sometimes the client cant begin the chat

    thanks

    Posted 3 weeks ago #

  • djbuell
    Member

    I'm having a Similar problem, the chat window will not display "above" a flash component. Not sure how this problem can be solved but I thought I would mention it. I have a flash menu at the bottom of my page and the chat window is barely visible behind the flash.

    http://www.bigdaddydriver.com/bigdaddydriver.aspx

    DJ

    Posted 3 weeks ago #

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