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Click to Chat - how do I use it?

(23 posts)
  • Started 2 years ago by clifnotes
  • Latest reply from lorelle
  • This topic is closed

  • clifnotes
    Member

    This sounds like a great feature but somehow I missed a how-to on using it. I don't see how I can initiate a chat with someone unless they have a chat client on their side. Would they have to register at Woopra?

    How does it all work?

    Posted 2 years ago #

  • Lorelle
    Woopra Community Manager

    The visitor on your site needs to do nothing more than click the acceptance to begin a chat with you on your site. It's that easy. We'll be improving that feature a lot over the next few months, so stay tuned for more information on the live chat.

    Posted 2 years ago #

  • Colin
    Member

    Is there no "Chat" button we can add to our websites to allow visitors to iniate the chat from their side?

    Posted 2 years ago #

  • Ridge
    Member

    You can add an event notification, so when someone lick to your "live support" page you will be notified and can respond.. Would be nice to have a woopra "live chat" button though

    Posted 2 years ago #

  • Colin
    Member

    Thansk Randy. Do you have an example of a "live support" page that you or someone else has used/uses? Just to give me an idea as to what to make it "look" like?

    Posted 2 years ago #

  • Cmafai
    Member

    You can have the user trigger the javascript event "_InitChat()" to start a chat with you, but its not very practical unless you plan to have someone on woopra 24/7 or if you will take the live chat button down each time you decide to leave your computer - a bit of a hassle in it's current form, but I am sure the team plans on improving this :)

    Posted 2 years ago #

  • knut
    Member

    Would be fun to be able to chat without the users approval tho...

    Posted 2 years ago #

  • bizzim
    Member

    hi im dying to allow my visitors to my website select a 'Click here to chat' option is there any news on a Woopra feature to do this?

    For me this kind of option would work really well it it displayed / showed as active only when I specify as available on the Woopra control panel. Kind of like you can select an on line status in a chat program like msn. Ie

    On Line
    Off Line
    Away
    Busy

    Posted 2 years ago #

  • loboticus
    Member

    How do you set up the click to chat feature? I think maybe my virus software is blocking it but I can't seem to find a remedy. I use Vista Ultimate and TrendMicro. Is there something I need to install?
    Jim

    Posted 2 years ago #

  • Lorelle
    Woopra Community Manager

    Woopra is working on adding a "Click Here to Chat" web page widget, so stay tuned.

    To chat with someone, click on their visitor ID and click Start a Conversation link on the upper right corner. If they have javascript enabled, it will pop open a window on their web page, if they are still on your site. They can accept or close the window.

    So far, we have no reports of any program blocking these.

    Posted 2 years ago #

  • bizzim
    Member

    Is there an ETA on the "Click Here to Chat" option? we are so keen to give it a go!

    Posted 2 years ago #

  • sredden31
    Member

    I just tried the chat option by clicking the visitor and starting a conversation but ran into a problem. The window of the chat text displays to the visitor but it doesn't allow the visitor to chat back. There wasn't any kind of accept for the visitor. Is this a bug? Overall, this functionality is very exciting and I cannot wait for the entire widget to be released!

    Posted 2 years ago #

  • Thomas Krueger
    Member

    The chat panel has a brown background with black letters, is it possible to modify the CSS for the popup window?

    http://www.YachtPanorama.com
    Posted 1 year ago #

  • nicholas
    Member

    I've also seen some other sites with custom chat boxes. I would like to know how to edit the colors. Thank you.

    Nicholas

    Posted 1 year ago #

  • bizzim
    Member

    Hi any status update on the user initiated click to chat functionality. I see lads of people are after it, like we are. It would be good to know what the hurdles are to get this working!

    Posted 1 year ago #

  • bizzim
    Member

    Any news on the Click to chat feature...???!???

    Posted 1 year ago #

  • marci
    Member

    Yeh, a button "Click here to chat" would really improve the functionality.. Is there any update to this, will we see that feature, maybe when? :P

    Posted 1 year ago #

  • livejamie
    Member

    Any update?

    Posted 1 year ago #

  • skyrfid
    Member

    Tried the feature several times today - once to bug the competition and once to see if I could chat with someone else - wouldn't work - could not input test - when will this feature be working? Would be great to use!

    Posted 1 year ago #

  • alegorie
    Member

    I'd love to know how to change my "Name" from Webmaster to my store name?

    Posted 1 year ago #

  • Lorelle
    Woopra Community Manager

    The Chat feature is still being developed, with all of your input going into the design and development. We understand it is a valuable part of Woopra, and we have been doing some fun things with it, so stay tuned for news.

    And keep those suggestions coming!

    Posted 1 year ago #

  • sudoaptitude
    Member

    There are a few things I'm looking forward to in Woopra.

    I'm looking forward to E-commerce tracking and click-to-chat. IMO these are the most needed and I would pay for Woopra to use them.

    Posted 1 year ago #

  • Lorelle
    Woopra Community Manager

    As stated elsewhere on the forum and in the blog, the chat feature is currently disabled as we work on it. When it is ready, you will click the "Start a Conversation" link on your Live Panel visitor information section.

    Glad you like it. We're working hard to make it even better.

    Posted 1 year ago #

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