Connecting [forever] « Woopra Forums

Woopra Forums » Troubleshooting

Connecting [forever]

(16 posts)

Started 4 months ago by homitsu
Latest reply from andrewltb
This topic is not resolved

Homitsu
Member

I've installed code, just before </body>.

Downloaded app. Installed [2 times].

Logg'd in.

All I have is "connecting" forever and the last news from site.

No firewall.

Thanks for help...

Posted 4 months ago #
John P.
Chief Cat Herder

Homitsu,

It is possible that the server your stats are hosted on was temporarily down for maintenance when you were trying. Can you give us an update as to whether this is still occurring for you?

Also, we need some info about what OS you are using.

John

Posted 4 months ago #
donovanroddy
Member

Hi John I'm also having the same problem. I had 6 sites originally and everything was working fine but I added an additional 50 sites and that's when I got the connecting issue. At first I thought that maybe I have to many sites to track based on my connection speed (on vaca in India 512kpbs) but not sure. Im running Mac OSX.

Posted 3 months ago #
foxindetox
Member

Having the same problem and I have only one site. I log in..it shows my site name, then just says "connecting". I have uninstalled and reinstalled several times.

Posted 3 months ago #
Long Tail Enterprises LLC
Member

Same deal here. Only one site right now, and the desktop client (Linux) just says "Connecitng..." forever.

Posted 3 months ago #
thiefhunter
Member

Same for me. Mac OSX 10.5.4. Just one site.
http://bobarno.com/thiefhunters
Thiefhunters in Paradise

Posted 3 months ago #
noelt
Member

Same here with the Windows client. I only have 1 site and status is always marked as "connecting".

Posted 3 months ago #
djamu
Member

Same here 1 site, Windows client

Posted 3 months ago #
technomanie
Member

same here as well...
But I believe its because of my firewall since it works flawlessly when I am home

Posted 3 months ago #
cfortunato
Member

same to me. using windows xp. only 1 site. with this new update of software i cant connect again.

Posted 3 months ago #
thiefhunter
Member

So how 'bout a word from the Wooprans...?

Posted 3 months ago #
Jad Y.
Administrator

The client now connects to Woopra on port 8611; make sure it is not blocked by a firewall or other things.

Posted 3 months ago #
marlanoel
Member

That port is not blocked from my office. Neither is it blocked at home. When I login in all I get is connecting... Someone else in my office has tried connecting to her Woopra account in the office and it works fine for her. So it has to be something connected to my account. I can get the stats here on the Woopra site when I login to my account, but I can't get the desktop client to work for me anywhere.

Posted 3 months ago #
BunnDev
Member

Yep, just installed the 1.2 beta, found the "Connecting..." problem, did what I did last time, checked our firewall logs, saw 8611 was being blocked, added it as an exception, now it works.

Suggestion: This problem is so commonly reported can the Woopra dev team make sure it's clear in every release what port is used, especially when you change it!!

Posted 3 months ago #
djamu
Member

Ha thanks for the late info on 8611, it's using the TCP protocol ...

Posted 3 months ago #
andrewltb
Member

This is a port not even on the standard lists. Is it going to move from this port at some point. 8611 is a very obscure port to be running it from, but its your software, so I will end my rant there. But most network admins won't just open up a non-standard port, even for a good reason such as running this software.

Posted 2 months ago #