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edsmiley
Member
Everything was working fine up until today and I get the following error on my WordPress installation:
The Woopra Plugin was not able to request your analytics data from the Woopra Engines.
Your hosting provider is not allowing the Woopra Plugin to fetch data from the Woopra Servers.
Is this something I need to check with my hosting provider or is there a problem. Everything was working fine this morning. Any ideans?
edsmiley
Member
Appears my API key went to null. This might be the problem. I see this happened it the past, will it just reappear?
This happens when the Woopra engine hosting your website's data is down for maintenance. Sorry for the inconvenience.
Bazilik
Member
I have this error permanently on all my website. I use french installation of wordpress and my hosting is 1and1.
filosnet
Member
same problem here
popehat
Member
Same problem here.
digitaltodd
Member
Is this a problem with 1and1 then. I use them and am having the same issue.
japyjap
Member
I see the topic is resolved, but i still have such an issue.
How was it fixed ?
i use woopra 1.4.0.3 on wordpress 2.7.
Tahnaks for any help.
jamesnw
Member
Same problem, also on 1and1. Using Wordpress plugin.
deddehcated
Member
mine just went down as well.
netfirms hosts my site.
Anonymous
Unregistered
I've never seen anything but that message.
lukather
Member
Same problem here.
domain: lukather.it
Where's the support?
mikelyon
Member
same problem here.
woopra app on local computer works fine, but wordpress plugin returns error:
"The Woopra Plugin was not able to request your analytics data from the Woopra Engines.
Your hosting provider is not allowing the Woopra Plugin to fetch data from the Woopra Servers."
WHAT TO DO???
fencer
Member
Im having the same issue, and my hosting is dreamhost, my desktop app seems to be just fine, but the plugin goes bad :-S
tl
Member
Installed latest version of Woopra today, added 5 web sites to list, installed WordPress Plugin. All sites: Pending Approval. I was not able to get Woopra to work with Hostgator. Hostgator says Woopra will work with their system, but despite all attempts I can't get Woopra to approve the sites, so I am deleting the software and going with Google. I can't spend hours of valuable time dinking around with this sort of problem when there are other solutions available that do work.
Have you updated the Woopra Javascript or Woopra WordPress Plugin per the Installation Guide? Have you closed and restarted Woopra?
We're started to hear some reports of problems with the most recent upgrade of Java, so check to see what version you may be running so we can verify if this might be the issue.
We're revamping a lot of Woopra, so expect a new release coming soon that will address some of these issues, but do update your Woopra JavaScript now to take advantage of the latest improvements.
psionmark
Member
I've just installed the Wordpress plugin on my site (http://www.flightsimx.co.uk) and I'm getting this same message.
Up until now, I've just used the Javascript before the </body> on my site. I assume I'm supposed to use either the plugin OR the javascript?
I'm hosted on Media Temple.
My Mac desktop client is getting data (although it seems a little odd - see my other post), so the explanation of "This happens when the Woopra engine hosting your website's data is down for maintenance." doesn't seem valid. If that were so, surely my desktop client wouldn't be getting any data?
Mark
Thanks for the information. It will help us resolve this issue and determine if it is the server, JavaScript placement, or something else that is causing the issue. We hope this will be resolved when the new version comes out very soon.
nickpotter
Member
Another user getting this same problem here!
Wordpress: 2.8 (but also happened on 2.7)
Woopra Plugin: 1.4.0.3
Hosting Provider: Media Temple
Anonymous
Unregistered
Fix:
Go to your "wp-admin" directory and create a new file called "php.ini". Then paste the following line in the file:
allow_url_fopen = true
Then save the file and try to view your stats again. The problem with the plugin is that it's fetching data from a remote server with the fopen wrappers instead of using curl.
You're welcome. ;)
Thanks!
ckinsman
Member
I tried creating the php.ini file but I still get the "The Woopra Plugin was not able to request your analytics data from the Woopra Engines." I'm also hosted on MediaTemple. I'm running WP 2.8 and Woopra Version 1.4.0.3
Thanks for any help!
Chris
As has been mentioned, if you are using the Release Candidates, do not use the WordPress Plugin. Sorry if this information didn't get around to you. We've totally rewritten the server code and platform code and you will need to use the manual installation method for those newer versions of Woopra. We're alpha testing the new Woopra WordPress Plugin if you would like to try it. Check the sticky notes here in the forum and the blog for more info.
several months ago I tried, failed & gave up on woopra. I was attempting the Wordpress plugin on a Godaddy hosted blog. I thought I would try again after coming back here & reading some of the forums.
Now I have:
-I have removed the Wordpress plug in & manually added the java scrip line to my footer.php.
-I have installed the latest Woopra 1.3 RC2 beta software.
-I have tried placing the php.ini (ow_url_fopen = true) in my admin directory.
I am still not able to log any hits to my website.
Maybe because your site is in a frame? Think that could be the problem? I'm not sure what the intention is behind the poor design, but Woopra, nor others, cannot track inside frames. If you can get the site's content out of the frame, then Woopra has a fighting chance. It's almost like a redirect, which Woopra currently also will not work with.
If you do not understand what I'm talking about, look at the front page of your site's source code. I don't see Woopra there, nor any of your site's content, links, or anything, just the frame. Get it out of the frame and Woopra will work.
And why are you messing with the php.ini file? That's very odd and not part of the Woopra installation instructions. Is that because of the odd setup you have?
Dont think I'm using frames. My site is http://www.piratesweek.info
I tried the php.ini after reading this thread on the fourms.
http://www.woopra.com/forums/topic/hosting-provider-is-not-allowing-the-woopra-plugin-to-fetch-data#post-9615
1. Do not use the WordPress Plugin (nor the php.ini suggestion) when using the release candidates.
2. The source code for the front page of your site consists of this:
resolved
<frameset rows="100%,*" border="0">
<frame src="http://shortwavepirate.info/pw/wordpress/" frameborder="0" />
<frame frameborder="0" noresize />
</frameset>There is no Woopra code, no content code, nothing but that. It acts as a redirect to the shortwavepirate.info site, and Woopra does not work with redirects nor frames in this situation. Woopra is trying to track the main site, not the shortwavepirate.info site, which is probably where you have the Woopra code.
As an additional note, while you are cleaning up the underlying code of your site, you might want to drop the "wordpress" in the WordPress install as it dilutes your SEO, as does the frame. Just install WordPress to your root directory.
thank You
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