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Woopra Forums » Troubleshooting

Installed but no stats coming through

(14 posts)
  • Started 4 months ago by ellistonsport
  • Latest reply from iamvi
  • This topic is not a support question

  • ellistonsport
    Member

    Hi I recently got approved on a site and promptly installed the information at the bottom of my page.

    After watching the woopra program for ages I didn't see any stats even though my other live chat software showed that users were on the site.

    Any ideas why I have not been seeing any stats. It has been exactly a week since I installed the site etc.

    Kind regards

    Matthew

    Posted 4 months ago #

  • jaydeepmensa
    Member

    Hi All,

    I am also getting the same issue, i installed woopra, did everythhing as it appears on the download page, but no stats coming on my the woopra which i downloaded on my computer.

    When i logged in for the first time on my computer in Woopra, i put my username and password but on the download page it says it will ask for ID number in my case it never did. Not sure if thats the problem or not.

    Please can someone help?

    Cheers

    Jay

    Posted 4 months ago #

  • ellistonsport
    Member

    Yes thats exactly what I noticed I forgot to mention that when I added my details it never asked me for the ID number. I guess I must of assumed it knew it from my ID etc

    Could this be the problem. I would really like to get this going the UI looks excellent!

    Posted 4 months ago #

  • Elie El Khoury
    Member

    To ellistonsport:
    The following code appears in the bottom of your website:

    <script type="text/javascript">
    var woopra_id = '1905163862';
    </script>

    It should be :

    <script type="text/javascript">
    var woopra_id = '1905163862';
    </script>
    <script src="http://static.woopra.com/js/woopra.js" type="text/javascript"></script>

    Posted 4 months ago #

  • ellistonsport
    Member

    Excellent I will give that a try out now. Thanks

    Posted 4 months ago #

  • jaydeepmensa
    Member

    Hi Elie,

    I added the extra line at the end and I think it is working for me. It's really good. This is all new to me, I am really thankful.

    Thanks mate for your help.

    Cheers

    Jay

    Posted 4 months ago #

  • josh007
    Member

    Everything is working perfectly until today...i cant see any statistics just a few hours ago. Is there a problem with woopra today?

    Posted 4 months ago #

  • bkerensa
    Member

    Stats and Data seems to come and go... maybe a bug? I dunno Woopra staff doesnt respond to forums it seems

    Posted 4 months ago #

  • elias
    Member

    Hi,

    I have had issues as well. I've tried everything - used the wordpress plugin, changed the code several times and still nothing. When I e-mailed, I was told that I should be seeing data immediately, so my latest attempt (using the solution proposed above) seems to not have registered.

    The only other thing I can think of is that it clashes with other scripts, like Google anaytics? Please let me know what I am doing wrong - http://liako.biz

    Posted 4 months ago #

  • ipsupermarket
    Member

    Hi,

    Till yesterday woopra stats & Data were working fine. suddently today it stopped. As far as the last two line (/....woopra.js..../) was concern i've already added when i've setup my site (http://www.IPsupermarket.com)

    Kindly let me know what could be the reason to stop the stats / analytics

    Posted 4 months ago #

  • Winter
    Member

    If you're using the Word Press plugin you may have to uninstall it and manually put the code in your footer. I've never been able to get the code to work with the plugin. I know others on Word Press who had the plugin working but then they suddenly stopped getting stats. When they uninstalled the plugin, manually installed the code on their site, the stats returned.

    Posted 4 months ago #

  • cmmcmm
    Member

    Hi:

    I am having the same problem as above. I installed Woopra yesterday and no stats are comming through. Any ideas?

    Thank you

    Cheryl
    http://www.OceanSilver.com

    Posted 4 months ago #

  • elias
    Member

    I am using the script as above - and it's still not coming up via the woopra drashboard, but it's working using the client which I didn't try before (and what an amazing product!). Thanks for the help

    Posted 4 months ago #

  • iamvi
    The Queen Bee

    Anyone still having issues?

    Posted 3 months ago #

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