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Woopra Forums » Troubleshooting

No data in web interface.

(47 posts)
  • Started 4 months ago by dwatrous
  • Latest reply from kilroy66
  • This topic is not a support question
1 2

  • Tranz
    Member

    Well it works for me today for the first time ever. Yay!

    // Windows Vista Ultimate 64 bit.
    // http://bittert.net
    Posted 3 months ago #

  • Haid
    Member

    Me too. But my desktop client is showing my visitors now with ID numbering in the millions. I wish.

    Posted 3 months ago #

  • andydeshong
    Member

    i'm still not doing well. On Live, new visitors don't seem to be logging, the serach function cannot pull "today" and "yesterday".

    http://www.theexecutivescloset.com

    Posted 3 months ago #

  • prsweeney
    Member

    are these problems still happening?

    Posted 3 months ago #

  • mmjr
    Member

    Woohoo! It works now! Well done Woopra :o)

    Posted 3 months ago #

  • Tranz
    Member

    Is this happening again or is it just me?

    I haven't been able to see any stats in the web interface for my site for a few days now.

    Posted 1 month ago #

  • fossiloflife
    Member

    not only you! i guess for many...me included

    Posted 1 month ago #

  • Tranz
    Member

    Not that great, but maybe the web interface has a pretty low priority.
    The client is for sure more important.

    Posted 1 month ago #

  • Joel
    Member

    Still I'm unable to see any data, woopra team please help. I also Pointed out in the blog post as well.

    Posted 1 month ago #

  • Lorelle VanFossen
    Moderator

    If the Woopra WordPress Plugin is not working for you after applying the fix offered by Shane here in the forums [ http://www.woopra.com/forums/topic/woopraphp-line-21#post-4373 ], deactivate the Plugin and add the Javascript manually as outlined in the Woopra Guide http://www.woopra.com/installation-guide/ . Then track your stats in the desktop client version of Woopra.

    If the Woopra software is giving you problems, then exit and relaunch the program and it should work fine. As with all betas, there are still some glitches with the new release, and we're working to get those fixed and a new update released.

    Remember to be as specific as possible in reporting the issues you are having so other beta testers and the developers can try to recreate the issues and problem solve them. Thanks! See http://www.woopra.com/blog/2008/08/06/how-to-help-woopra-and-woopra-members-on-the-forums/ for info on reporting bugs.

    Posted 1 month ago #

  • Lorelle VanFossen
    Moderator

    Also, the blog post announcing the updated release mentioned downtime with servers as Woopra is updated across servers around the world. The improvements in the server code are incredible, but it takes a little time. Be patient. It will be worth it. Woopra is running faster than ever now with improvements from beta testers and the developers.

    Posted 1 month ago #

  • lalindsey
    Member

    I am NOT using the plugin and have used Woopra successfully for nearly 2 or more months. I opened up my console this morning and the only site I really track was missing, and the API key now says "null".

    I also checked my other sites, and all are connected with the javascript in the pages (no plugin) and none are recording visits. :(

    Posted 1 month ago #

  • Lorelle VanFossen
    Moderator

    Then it might be your turn at the server upgrade. Be patient. Is it still not connecting?

    Posted 1 month ago #

  • ghosthare
    Member

    same here

    Posted 1 month ago #

  • kaagaard
    Member

    Same here, no stats for weeks now...

    Posted 1 month ago #

  • oldguide
    Member

    No stats since August 23. Done all the tweaks you recommended. Neither Wordpress or desktops stats work.

    Posted 1 month ago #

  • kilroy66
    Member

    The desktop woopra app run well but no way to have the analytics in wordpress dashboard. With the last plugin version for WP the design is better but it didn't run before and didn't run after plugin update.

    Posted 1 month ago #

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