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[closed]

No Visitors on one. Visitors on the other

(13 posts)
  • Started 7 months ago by lswilson
  • Latest reply from John
  • This topic is closed
  • This topic is not a support question

  • lswilson
    Member

    I have two approved domains using Woopra. I'm also using the WP plugin on both sites and have both Woopra IDs inserted into the Woopra options.

    Woopra is tracking visitors and stats on one of my domains.

    On the other, it shows 0 (zero) visitors, even when I visit. It's only just happened today. It looks like it was tracking fine this morning, but then stopped at some point and hasn't picked up since. Figured I'd post here about it in case you want to track these things when they happen.

    Posted 7 months ago #

  • Lorelle VanFossen
    Moderator

    I know this is dumb, but I did it. Did you check to make sure that you put different ID numbers in each of the two sites?

    Oh, you say that it stopped working and then started tracking? Is it tracking now? We're moving things around on the server and when we make changes in the program, you will see some timeouts as we work on things and solve problems. That's part of the testing phase. So is it working again?

    Posted 7 months ago #

  • lswilson
    Member

    Hey Lorelle -

    Thanks for the quick reply. And it doesn't sound dumb.. I did check to make sure I put the right ID numbers in because that is totally something I would do lol

    As of right now, its not working on my personal domain: justagirlintheworld.com

    (although it was working there earlier today)

    But it is working on my biz domain: ewebscapes.com

    *ghost in the machine* :)

    Posted 7 months ago #

  • lswilson
    Member

    Oh...and I did exit out of the Woopra desktop client and restart it to see if that would make a difference...but, no love :)

    Posted 7 months ago #

  • devicewire
    Member

    Our sites had the code installed for two days with '0' visitors, yet i know this isn't the case.

    Posted 7 months ago #

  • lswilson
    Member

    hmm.. seems to get caught up: 'connecting to engine4.woopra.com' - then times out.

    Posted 7 months ago #

  • VesperDEM
    Member

    Is this topic talking about the lack of data from Woopra to the Java client in the last 2 to 3 hours? Even when I pop into my site, I'm not getting any feedback telling me that there is a visiter when normally it does. I am just assuming that there is something wrong with Woopra.

    Posted 7 months ago #

  • fredelig
    Member

    Same here. Engine4 seems to be in trouble....

    EDIT: Works again now... :)

    Posted 7 months ago #

  • lswilson
    Member

    It's working for me now, on both domains, perfectly. Many thanks!

    Posted 7 months ago #

  • CITBResearch
    Member

    I have the same problem. I have 3 domains and it works fine on 2 of them but does not work on one - http://www.CrabAppleForest.com Engine12 may also be in trouble....

    Posted 7 months ago #

  • VesperDEM
    Member

    Yep, it's up for me now too. Must have been a server glitch. No biggie. Just shows how much I miss it when it's down.

    Posted 7 months ago #

  • devicewire
    Member

    Still nothing for the 3rd day. :(

    Posted 7 months ago #

  • John P.
    Chief Cat Herder

    DeviceWire,

    I think you figured this out... your DeviceWire.com is redirecting to the .co.uk domain which is causing the problem. I see that you've submitted the other domain and it's pending approval.

    I'd approve it for you now and let you delete the other one, but the servers are at capacity. We should have more in the next couple of days, so ping me via the contact form with a reminder and when we get the servers up I'll approve you manually since you already waited once!

    John

    Posted 7 months ago #

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