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Woopra Forums » Troubleshooting

Woopra was tracking - now not.

(9 posts)
  • Started 2 months ago by dmiracle
  • Latest reply from iamvi
  • This topic is not a support question

  • dmiracle
    Member

    I have the correct code in the footer of my site - dmiracle.com. Had stats for a little while after sign up. Now haven't had stats in a few weeks, i believe.

    would really like to use woopra. interested in paid service. please advise on how to fix.

    Posted 2 months ago #

  • dmiracle
    Member

    Finally got desktop app to install on Mac. Stats working fine there. Would still love to know why not showing on woopra site.

    Posted 2 months ago #

  • Benny A
    Member

    I have the correct code in the footer of my site - dmiracle.com. Had stats for a little while after sign up. Now haven't had stats in a few weeks, i believe.

    I'm tracking 4 sites on Woopra. I've been using the app for about a month now; starting with one site and adding the next three over the past few weeks. I noticed an issue today though when I opened up the desktop app: one of my sites is "gone" from the tabs on top. The affected site is http://www.co.nobles.mn.us.

    I have checked the site, the code is still there as it should be. The site still shows up on my "My Websites" list, as do the others. It's just not loading up in the desktop app.

    Thanks in advance!

    Posted 2 months ago #

  • Christopher
    Member

    I have been tracking 3 sites, but 2 of them have disappeared as well.

    They all appear under 'My Websites' but I have no stats for any of them in the web analytics page, and only one site is showing in the tabs on the desktop app.

    The missing ones are:
    cjw.me.uk
    outsidedays.com

    Posted 2 months ago #

  • friz
    Member

    Same here. I've been tracking two sites. One disappeared just a few minutes ago.

    Posted 2 months ago #

  • Christopher
    Member

    Just checked again and the missing tabs / sites in the desktop app have reappeared.

    Still can't view stats in the browser :-(
    It just keeps on saying 'Your query returned no results'

    Posted 2 months ago #

  • Benny A
    Member

    Hey, mine's back too! Would love to hear word on what happened...or if/when it will happen again. Weird that only 1 out of 4 sites disappeared. --Admins???

    For all users experiencing this issue, Sign Out of the desktop app and then Sign In again and your missing site(s) will/should "reappear" =)

    Posted 2 months ago #

  • Lin
    Member

    I'm tracking two blogs and my main blog stats has suddenly disappeared. This problem has happened before and it's very irritating to say the least. My codes are set up fine on both blogs, so that's not the problem.

    I wish that Woopra Admin would respond to the forum messages to give us a heads up on what's going on and that it's being fixed. What good is it to have a forum and questions asked and then have no response? Argh!

    Posted 2 months ago #

  • iamvi
    The Queen Bee

    I've just posted a response to this issue. If you have multiple websites approved, they may be (likely) on different servers. When we are working on the servers, the website tab will disappear from your client but will reappear when we're done. If you have only one website, you may not get connected to the server at all.

    Web stats (on Woopra.com) are not working in this release. We're working on it.

    Posted 2 months ago #

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