The Customer Analytics Blog

Actionable advice on optimizing the customer lifecycle

Archive for July, 2012 ×

Woopra Customer Analytics

Woopra 6.0: Optimized Sharing For Your Entire Organization

Woopra News - July 24th, 2012 by Elie Khoury.

Woopra Version 6.0 facilitates team access to Woopra. While in the past you were able to share a website’s Woopra account with colleagues, you now have better control over exactly how and what you share with each user.
Many of our clients have multiple teams using Woopra for different purposes.…

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Woopra iOS App Version 3.0: Seamless Mobile Experience

Woopra News - July 20th, 2012 by Elie Khoury.

The Woopra iOS app is pretty amazing. Monitor your website, anywhere, anytime. Real-time dashboard and analytics tools in the palm of your hand. Receive custom push notifications on visitor behavior. It’s the ultimate tool to keep your entire team on top of your online business at all times.…

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Downtime in Europe Recorded Yesterday

Woopra News - July 3rd, 2012 by Jad Y..

Unfortunately, several servers which host some of our customers in Europe crashed last night. We believe the crash was related to a DDoS attack which has also affected many other companies. Although we are still investigating to identify the exact problem, we have completed the data recovery and fully restored the service.…

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Customer Experience Is The New Customer Service

Using Woopra - July 2nd, 2012 by Natalie Issa.

Here at Woopra, we love Panera™ – it’s one of our regular lunch spots. Not only is it conveniently located near our office, but their customer service is fantastic, which makes our days that much easier. Just this week when we went to have one of our Panera lunches on King & 4th St, Elie, Woopra’s CEO, had just opened his mouth to place his regular order, when the cashier chimed in, “Greek salad with no onions and a cup of tomato soup?”.…

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