Each package allows for a different number of agents and different prices per agent. You can increase or decrease the maximum number of agents by visiting the Package Management page and click on the appropriate package button to expand the package information & payment methods. From here you can increase or decrease the number of agents. You will not get a prorated credit for reducing the number of agents. Woopra will not allow you to decrease this number if the seats are already filled with agents. If you receive an error, you should visit the Admin Settings panel that can be found at the bottom left of the Woopra Web App and verify that the seats are free.