Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through channels like phone, email and social media.

The Freshdesk app allows you to use Woopra to track real-time case events, changes in status or priority, and any details of the case that occur in Freshdesk.

This activity is automatically tracked directly within Woopra as custom events and can be used to generate analytics reports, create segmentation filters, and more. The app also enables you to use Woopra’s Triggers to prioritize cases within Freshdesk based on a user’s engagement and other factors.

For example, an online retailer might use this app to automatically mark Freshdesk cases submitted by top spending customers who have viewed at least four products in the last week as “high priority”.

A SaaS company might use this app to get a list of the most highly engaged trial users, by creating a segment for users who are on trial, have opened at least two Freshdesk cases, and have used the product more than six times.

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