Olark

Empower your sales and customer support teams to connect with customers and prospects at the right time using Olark's chat solution, fueled by Woopra's Customer Intelligence.

Empower your sales and customer support teams to connect with customers and prospects at the right time using Olark's chat solution, fueled by Woopra's Customer Intelligence.

The Woopra+Olark Integration empowers you to:

  • Automatically track real-time Olark events directly within Woopra to generate analytics reports, create segmentation filters and more.
  • Use Woopra’s triggers to make live changes to Olark chat windows based on a user’s engagement and other factors.
  • Monitor the effectiveness of chat activity, such as the average amount of time between when a customer starts a chat conversation and finally makes a purchase. Woopra triggers allow for customized chat options based on historical behavior. For example, a support or sales representative could receive an “Operator alert,” allowing them to contact the customer at a later time with data relevant to their engagement.

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