Olark is a live chat software that enables both inbound and outbound chats with your website visitors.

The Olark app automatically tracks real-time Olark events directly within Woopra to generate analytics reports, create segmentation filters, and more. The app also enables you to use Woopra’s Triggers to make live changes to your Olark chat window based on a user’s engagement and other factors.

This app’s generated analytics reports allow you to monitor the effectiveness of chat activity, such as the average amount of time between when a customer starts a chat conversation and then finally makes a purchase. The triggers allow for customized chat options based on historical behaviour. A support or sales representative may receive an Operator alert, allowing them to contact the customer at a later time with data relevant to their engagement.

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