Zendesk

Zendesk is a leading cloud-based customer service software solution.

Combine Woopra's real-time behavioral data with Zendesk to proactively resolve issues and increase engagement

Give your team visibility into exactly what actions users or customers take before submitting a support ticket to efficiently resolve customer issues.

The Zendesk and Woopra Integration empowers you to:

  • Automatically add the following Events in Woopra

    • New Ticket - Ticket status is created
    • Open Ticket - Ticket status is open
    • Solved Ticket - Ticket status is solved
    • Closed Ticket - Ticket status is closed
  • Automatically add the following Trigger Actions in Zendesk

    • Ticket Status - Update ticket priority on Zendesk for this user
  • Track, in real-time, when tickets are created and resolved in Zendesk. These events are automatically tracked directly within Woopra as custom events and can be used to generate analytics reports, create segmentation filters and more.

  • Prioritize Zendesk tickets based on a user’s engagement and other factors. Ticket events selected in your setup will automatically become available in segmentation filters, appear in customer profiles, Journey Reports, Trends Reports and more.

For example, an online retailer can use this app to automatically mark Zendesk tickets submitted by top spending customers who have viewed at least four products in the last week as “high priority."

A SaaS company can use this app to get a list of the most highly engaged trial users, by creating a segment for users who are on trial, have submitted at least two Zendesk tickets, and have used the product more than six times.

Learn More: Announcing Woopra and Zendesk

A day of setup. A lifetime of insights.

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