Be a Part of Something Big.

Woopra provides real-time customer analytics to over 200,000 websites and mobile applications. We have big plans and are looking to grow our team to keep up with our success. We’re building our company with smart, motivated innovators who are excited about the idea of being part of a San Francisco-based, growing startup.

What we look for

  • Comfortable working in a fast-paced, startup environment
  • Enjoys taking ownership of work
  • Places high value on great customer experience
  • Enjoys working and brainstorming with a very talented team
  • Confident enough to take initiative pro-actively
  • Highly data-driven and analytical
  • A scrappy, creative thinker

What we offer

  • Competitive salary and benefits
  • Medical, dental, vision, life, and long-term disability insurance
  • Stock options
  • Monthly transportation stipend, weekly lunches, work from home days, and more
  • A collaborative work space with easy access to public transportation
  • The opportunity to be an integral part of the Woopra team

If you think you would be a good fit, drop us a line at careers@woopra.com and tell us why.

Technical

Sysop Engineer

A Linux Guru who’s passionate about command lines & open source software.

Skills and Experience

  • Experience in high availability, high performance, and high scalability
  • Experience in distributed systems ( databases, parallel processing)
  • Fluent in Linux systems (Red Hat flavors is a plus)
  • Deep knowledge of internet protocols layers and standards (TCP/UDP, HTTP)
  • Experience in Java
  • Experience in Chef or Puppet

Responsibilities

  • Own monitoring & alert configuration to detect, triage and resolve issues quickly
  • Take charge of outages, lead calls until they are resolved, and make sure the root cause has been found and fixed
  • Perform data analysis to detect trends in usage, errors, etc. and triage production issues appropriately
  • Setup automated deployment with versioning
  • Manage AWS services
  • Assist in integrations with 3rd-party providers

Front-end Engineer

Skills and Experience

  • Minimum 3 years of JavaScript experience
  • Experience in JS MVC frameworks
  • Experience in Unit and end to end testingJava experience a plus
  • Great communicator
  • Bonus: Experience working in a startup

Responsibilities

  • Develop Woopra’s web app in collaboration with the founding team
  • Coordinate with team to build AppConnect integrations

Business Development

Partner Relations

We have recently launched AppConnect, Woopra’s biggest upgrade yet, which delivers code-free integrations with other tools, such as email marketing, help desks, live chat, and more. AppConnect enables organizations to unite their customer data in Woopra and simultaneously use that data to trigger custom automations, without requiring the help of a developer or a single line of code. AppConnect is a central part of Woopra, and your role will be to develop and manage AppConnect partner relations.

Skills and Experience

  • Bachelor’s degree
  • Experience in the B2B technology space
  • Strong relationships and network in the B2B technology industry
  • Excellent writer and communicator
  • Huge attention to detail
  • Highly motivated, driven, and energetic with a go-getter personality
  • Excited about data, analytics, and other B2B technology
  • Bonus: Experience working in a tech startup

Responsibilities

  • Manage relationships with our AppConnect integration partners
  • Work closely with marketing, product, support, and sales to ensure smooth integrations that are launched and marketed properly
  • Coordinate the entire process for each integration, from initial contact with partners, through integration development, content, launch, and marketing
  • Maintain AppConnect listings and related content, ensuring that they are all up to date, well written, and compelling
  • Identify new partners and develop relationships with them
  • Organize the entire partner flow and make sure everyone is on the same page and on schedule
  • Execute blog posts, webinars, sales training, and other co-marketing activities with our partners
  • Develop case studies with marquee customers using AppConnect integrations in order to showcase the benefits of the different apps

Customer Success

Customer Success Associate

We take customer success seriously and we’re looking for an enthusiastic, analytical thinker for our Customer Success Associate position. The ideal candidate is proactive, communicative, friendly and energetic. The candidate will work closely with other teams to quickly and efficiently respond to client needs and ensure that our current and prospective customers stay happy Woopra fans. For entry level applicants, we’re willing to train the right person.

Skills and Experience

  • 
Excellent communication, both phone and writing skills
  • Close attention to detail and ability to quickly identify repeating issues
  • Receptive to customer feedback and to possible product improvements
  • Proactive, positive attitude; eager to learn more and take ownership of new projects

  • Experience with analytics products and understanding of business metrics (e.g. funnels, retention, campaigns tracking, etc.)
  • Bonus: Basic Javascript experience


Responsibilities

  • 
Serve as an amiable first-contact for customers, fielding any support requests and onboarding questions
  • Consult with prospective customers on sales calls, answer technical questions, and suggest use-case specific solutions
  • Interact closely with our engineering team to identify recurring issues and resolve more advanced customer questions

  • Monitor progress on bug fixes and support solutions

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