Woopra, Inc. Privacy Policy

This Privacy Policy (“Policy”) describes how Woopra, Inc. (“Woopra”, “we”, “us”, or “our”) collects, uses, and shares the information, including personal data, provided to us through our website www.woopra.com (the “Site”), our mobile applications (“Mobile Apps”), and the services available through our Site and Mobile Apps (collectively, the Site, the Mobile Apps, and the services available through them are the “Services”). It also describes the choices that certain individuals have regarding use, access, and correction of their personal data.

We collect information about clients who contract with us for certain services (our “Customers”) and the end users of our Customers (“End Users”). This Policy describes how we collect, use, and share information provided to us by our Customers or their End Users (collectively, Customers and End Users are “you” throughout this Policy). Where there are distinctions in how we handle information of Customers or End Users, we will refer specifically to either Customers or End Users. It is important to understand that this Policy does not apply to our Customers’ collection, use, or sharing of End User data. To the extent that we collect or handle any data on behalf of our Customers, we do so at their instruction.

By using any of our Services, you agree that your information, including personal data, will be handled as described in this Policy. Your use of our Services, and any dispute over privacy, is subject to this Policy and our Terms of Service, including its applicable limitations on damages and the resolution of disputes. The Terms of Service are incorporated by reference into this Policy.

EU & Swiss Privacy Shield

Woopra, Inc. participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. We are committed to subjecting all personal data received from EU member countries and Switzerland in reliance on each Privacy Shield Framework and the Privacy Shield principles of Notice; Choice; Accountability for Onward Transfer; Security; Data Integrity and Purpose Limitation; Access; and Recourse, Enforcement, and Liability (collectively, the “Principles”). To learn more about the Privacy Shield Frameworks, and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield website. [https://www.privacyshield.gov] We collect, process, disclose, and transfer personal data from the EU member countries and Switzerland as described in this Policy.

Woopra, Inc. is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Woopra, Inc. complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Woopra is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.

We encourage individuals from the EU member countries and Switzerland who have questions or complaints about how we process their personal data under either Privacy Shield Framework to contact us directly at privacy@woopra.com. We will work to resolve your issue as quickly as possible, but in any event no later than 45 days of receipt. If you have an unresolved concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

What Information Do We Collect About You and Why?

We may collect information about you directly from you and from third parties, as well as automatically through your use of our Services.

Information We Collect Directly From You. We will collect any information that you provide to us. For example, certain areas and features of our Services may require registration. To register, you must provide your first name, last name, company name, email address, and website, and select a password. We also may collect additional optional information from you, including company size and phone number; however, you are not required to provide us with this information. In addition, if you make a purchase, we will also request that you provide your credit or debit card information and your billing address.

Woopra also collects information under the direction of its Customers from End Users. Under such circumstances, Woopra has no direct relationship with the End Users whose personal data it processes. Woopra works with its Customers to help them provide notice to End Users concerning the purpose for which personal data is collected. If you are an End User and would no longer like to be contacted by one of our Customers that use our service, please contact the Customer that you interact with directly.

We may use the information we collect about you in aggregated form or associate it with other information that we collect about you.

Information that We Collect About You from Social Networking Platforms. You also may log into our Services through your social networking accounts. If you do this, we obtain information as follows:

  • LinkedIn. If you log into our Services using your LinkedIn account, you must enter your LinkedIn email address and password. By logging in through LinkedIn, you are granting us access to your first and last name, email address, company, and company size.

We store the information that we receive from LinkedIn with other information that we collect from you or receive about you.

Any third-party social networking platform controls the information it collects from you. For information about how they may use and disclose your information, including any information you make public, please consult their respective privacy policies. We have no control over how any third party uses or discloses the personal data it collects about you.

Information We Collect Automatically. We may automatically collect the following information about your use of our Services through cookies and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit or use our Services; the referring URL, or the webpage that led you to our Services; access time; and device ID.

When you download and use our Services, we automatically collect information about the type of device you use, operating system version, system and performance information (hardware usage statistics such as CPU, RAM, storage), your activities within the Mobile Apps, and the length of time that you are logged into our Mobile Apps. Please see the section “Our Use of Cookies and Other Tracking Mechanisms” below for more information about this.

We send you push notifications. If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information.

How We Use Your Information

We use the information, including personal data, that we gather about you for the following purposes:

  • To provide our Services to you, to communicate with you about your use of our Services, to respond to your inquiries, to fulfill your orders, and for other customer service purposes.
  • To tailor the content and information that we may send or display to you, to offer location customization and personalized help and instructions, and to otherwise personalize your experiences while using our Services.
  • To contact you, including for marketing and promotional purposes. For example, we may use your information, such as your email address, to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you. We also may use the information that we learn about you to assist us in advertising our Services on third-party services.
  • To better understand how users access and use our Services, both on an aggregated and individualized basis, in order to improve our Services and respond to user desires and preferences, and for other research and analytical purposes.
  • To have a better visibility on our customer base and their behavior, including to learn about users’ engagement levels and navigation paths, as well as user retention and funnel drop-offs.

How We Share Your Information

We may share the information that we collect about you, including personal data, as follows:

  • Affiliates. We may disclose the information we collect from you to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your personal data will be subject to this Policy. If you are a Customer and do not want us to share your personal data with these companies, contact us at privacy@woopra.com. Woopra may transfer personal data to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Customers.
  • Service Providers. We may disclose the information we collect from you to third-party vendors, service providers, contractors, or agents who perform actions or functions on our behalf.
  • Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
  • In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena. In certain situations, Woopra may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
  • To Protect Us and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service or this Policy, or as evidence in litigation in which we are involved.
  • Aggregate and De-Identified Information. We may share aggregate or deidentified information about users with third parties for marketing, advertising, research, or similar purposes.

Our Use of Cookies and Other Tracking Mechanisms

We and our partners use technologies such as cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.

Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function.

Analytics. We use automated applications, such as our own application, to track our visitors and evaluate usage of our Services. We also may use other analytic means to evaluate our Services. We use these tools to help us improve our Services, performance, and user experiences. We may use and share your personal data with third parties as further described in this Policy. We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from.

We partner with a third party to either display advertising on our Services or to manage our advertising on other services. Our third-party partner may use technologies such as cookies to gather information about your activities on our Services and third-party services in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here, or if located in the European Union, click here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Third-Party Links

Our Services may include links to third-party websites or applications whose privacy practices may differ from those of Woopra. Any information that these third parties collect about you is governed by their privacy policies. We encourage you to carefully read the privacy policy of any third-party website or application you visit or use.

Security

We have taken steps to help protect the personal data we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee 100% security.

You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

Access To My Personal Data

Upon request Woopra will provide you with information about whether we hold, or process on behalf of a third party, any of your personal data. You may access, correct, or request deletion of your personal data by logging into your account, contacting us at support@woopra.com, or by updating your profile information. We will respond to your request within a reasonable timeframe. In certain circumstances we may be required by law to retain your personal data, or may need to retain your personal data in order to continue providing a service. Please note that copies of information that you have updated, modified, or deleted may remain viewable in cached and archived pages of the Site or Mobile Apps for a period of time. We may retain your information for as long as your account is active, or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Woopra acknowledges that you have the right to access your personal data. When Woopra acts as a service provider to its Customers, it does not have a direct relationship with the End Users whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his/her query to the Woopra Customer. If requested by a Customer to review, correct, amend, or delete personal data, we will respond within a reasonable timeframe. We will retain personal data on behalf of our Customers for as long as needed to provide services to our Customers, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

What Choices Do I Have Regarding Use of My Personal Data?

We may send periodic promotional or informational emails to you. You may opt out of such communications by following the opt-out instructions contained in the email. Opting out is immediate, but in some cases it may take up to 10 business days for us to process opt-out requests. If you opt out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your account or any Services you have requested or received from us.

Children Under 13

Our Services are not designed for children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.

Contact Us

If you have questions about the privacy aspects of our Services or would like to make a complaint, please contact us at privacy@woopra.com.

Woopra, Inc.
300 Montgomery Street, Suite 208
San Francisco, CA 94104

Changes to this Policy

This Policy is current as of the Effective Date set forth below. We may update this Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this website prior to the material change becoming effective with regard to Customer personal data. We encourage you to periodically review this page for the latest information on our privacy practices.

Last updated on July 3rd, 2017.

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