SnapEngage

SnapEngage is a live chat software that sales and support teams use to offer website visitors assistance in real-time.

The SnapEngage app automatically tracks real-time SnapEngage events directly within Woopra to generate analytics reports, create segmentation filters, and more. The app also enables you to use Woopra’s Triggers to make live changes to your SnapEngage chat window based on a user’s engagement and other factors.

This app’s generated analytics reports allow you to monitor the effectiveness of chat activity, such as the average amount of time between when a customer starts a chat conversation and then finally makes a purchase. The triggers allow for customized chat options based on historical behaviour.

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